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Copeland Subaru Hyannis

Hyannis, MA

4.9
1,446 Reviews

95 Falmouth Rd

Hyannis, MA

02601

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1,446 Reviews of Copeland Subaru Hyannis

November 16, 2021

Helpful curtesy knowledgeable.!!! I would gladly return for service. Friendly and respectful. Willing to listen More

by CSMALONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Nov 17, 2021 -

Copeland Subaru Hyannis responded

It's great to hear that we were able to assist you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

November 15, 2021

I made appointment in person for audio update svc and loaner car. I received 2 fancy Subaru emails confirming all details. When I showed up on time they were confused, I was not scheduled and they said t More

by MWLUCHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Everton Gouveia, Thomas McCarthy
Nov 15, 2021 -

Copeland Subaru Hyannis responded

I'm so sorry to hear about the mix-up with the loaner vehicle on this visit. I do see the details of your appointment in the computer system along with the request for the loaner vehicle. I am actively working to find out where the breakdown in communication came on this visit, as it's not something we normally see despite our high volume of service daily. I'm glad to see that Tom was able to get your vehicle completed in under an hour and apologize for any delay as a result. We do appreciate you bringing this to our attention. If I may ever be of any assistance, as always, please feel free to reach out to me directly. We hope you have a great day! Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

November 14, 2021

the service is good and all work is thoroughly done, people are knowledgeable and accommodating. More

by BIANCAPO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Bertrand, Patrick Packenham, Everton Gouveia, Thomas McCarthy
Nov 14, 2021 -

Copeland Subaru Hyannis responded

Bianca, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Bryan Scarpellini Managing Partner

November 12, 2021

Professional & pleasant service as always! Even with the current supply problems nationwide they were able to get my part needed and installed it on a timely basis. More

by CHRISTINE.DALY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Nov 12, 2021 -

Copeland Subaru Hyannis responded

Thank you for choosing Copeland Subaru Hyannis, Christine, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

November 11, 2021

I needed a tire replacement in order to get a State inspection. Your service advisor was very helpful. More

by f.h.patch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Nov 11, 2021 -

Copeland Subaru Hyannis responded

Thanks for sharing your thoughts about your service experience with Copeland Subaru Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

November 10, 2021

Everyone was great service went extra mile having car inspected for me thanks for doing that More

by Corkgodess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Essence, Thomas McCarthy
Nov 10, 2021 -

Copeland Subaru Hyannis responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

November 09, 2021

Great service in a timely manner even though I had not been able to make an appointment. More

by MVDUANE
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Nov 09, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

November 09, 2021

The work on my car was done very quickly and well by the young man who was, sadly, the only person working in the service department that day! Kudos to him. He was lovely. Unfortunately, no one answered More

by susanlaite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Nov 09, 2021 -

Copeland Subaru Hyannis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

November 09, 2021

The service has been what I needed delivered in a polite and friendly way. That is a welcome outcome. More

by Susjo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mechanic, Everton Gouveia
Nov 09, 2021 -

Copeland Subaru Hyannis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

November 08, 2021

Our needs were met quickly, effectively, throughly and in a very positive manner. The dealer who worked with us was friendly, knowledgeable and went above and beyond. More

by SAPPHIREANGELNKK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris DaCosta, Max Martin-Simmons
Nov 09, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for taking the time to share your feedback with us. Max, Chris and our team are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Bryan Scarpellini Managing Partner

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