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Copeland Chevrolet Hyannis

Hyannis, MA

4.5
1,183 Reviews
Call Dealership (508) 859-9668
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22 Ridgewood Ave

Hyannis, MA

02601

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1,183 Reviews of Copeland Chevrolet Hyannis

June 19, 2023

They never returned my call re: oil dip stick reading: 3/4 full. After oil change. Disconcerning. Otherwise, fast service, congenial and pleasant waiting room. More

by gabes_freedom
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Hephzibah Harris
Report | Print
Jun 20, 2023 -

Copeland Chevrolet Hyannis responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Bryan Scarpellini Managing Partner

Jun 20, 2023 -

gabes_freedom responded

I HAD SEVERAL PEOPLE CHECK THE DIP STICK AFTER FIRST ANNUAL OIL CHANGE AND THEY AGREED IT LOOKED 3/4 FULL. I CALLED SERVICE TO CONFIRM THAT PERHAPS THIS WAS HOW THIS MODEL READ. OR WHATEVER, AND WAS INFORMED I WOULD GET A CALL BACK AFTER HIS/THE SERVICE DEPARTMENTS LUNCH. NO CALL SINCE ANNUAL MATENIENCE 5 DAYS AGO. WHY I CHECKED THE OIL WAS BECAUSE THE ENGINE SEEMED HOTTER THAN USUAL WHEN I ARRIVED HOME. AND WHEN I TURNED THE ENGINE OFF, IT MADE SOME UNUSUAL TICK NOISES, JUST WANTED SOME INFORMATION.

Jun 21, 2023 -

Copeland Chevrolet Hyannis responded

Normal level after an oil change should be halfway between the hashmarks.This is because oil expands as it heats.The amount of oil added for an oil change is metered to specifications for your engine.I hope this answers your question.

June 19, 2023

Right on the money. Our truck rides like we were sitting in our living room at home. Best dealership around Hyannis. More

by chathamthi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Scarpellini, Andrew Beard, David Easa, Greg Remedis, Kimberly Butler, Caitlin Eldredge, Sarah Koumbouris, Hephzibah Harris, Thomas McCarthy, Nick Grille
Report | Print
Jun 20, 2023 -

Copeland Chevrolet Hyannis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

June 18, 2023

Dependable , they got it fixed right the very first time and called to assure me too More

by Alarm1kh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris, Hephzibah Harris, Thomas McCarthy
Report | Print
Jun 19, 2023 -

Copeland Chevrolet Hyannis responded

Thank you for choosing Copeland Chevrolet Hyannis. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

June 18, 2023

Great, efficient and courteous. Whole process was pretty streamline a few hiccups but we're addressed professionally and timely. More

by MP8842
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy, Thomas McCarthy
Report | Print
Jun 19, 2023 -

Copeland Chevrolet Hyannis responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Chevrolet Hyannis. Bryan Scarpellini Managing Partner

June 17, 2023

Happy with every body I dealt with Customer service was great I would recommend you More

by BRICKHAMMER1
Recommend Dealer
Yes
Employees Worked With
Greg
Report | Print
Jun 19, 2023 -

Copeland Chevrolet Hyannis responded

Thanks for sharing your thoughts about your experience with Copeland Chevrolet Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

June 17, 2023

Nice people and they got everything done fast and they did what they said they were going to do. More

by daviddovell1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Tomkinson
Report | Print
Jun 19, 2023 -

Copeland Chevrolet Hyannis responded

Thank you so much for your kind words, David, and for taking the time to leave us this wonderful feedback! Bryan Scarpellini Managing Partner

June 16, 2023

Good product, good price, respectful customer consideration. Provided updates as available. Held to the MSRP agreed to. More

by BOBSPENCER529
Recommend Dealer
Yes
Employees Worked With
David Easa, David Easa
Report | Print
Jun 16, 2023 -

Copeland Chevrolet Hyannis responded

Thank you, Bob, for taking the time to share your thoughts on working with our team. Congratulations on your new vehicle! We're glad to hear we delivered such a great experience! Bryan Scarpellini Managing Partner

June 16, 2023

Seamless, efficient The salesman and the business team were well prepared. Take in process was an easy one. Whole experience was good. More

by wjkempjr
Recommend Dealer
Yes
Employees Worked With
Location
Report | Print
Jun 16, 2023 -

Copeland Chevrolet Hyannis responded

Thanks for your feedback on your recent visit to Copeland Chevrolet Hyannis. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Bryan Scarpellini Managing Partner

June 15, 2023

Very pleasant Would go again Very good staff Would send friends Good free coffee there More

by nateapatow
Recommend Dealer
Yes
Employees Worked With
Hephzibah Harris, Hephzibah Harris
Report | Print
Jun 16, 2023 -

Copeland Chevrolet Hyannis responded

Thanks for sharing about your experience with Copeland Chevrolet Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

June 15, 2023

I was well informed every step of the way. And provided a loaner I was able to make my appointments More

by SAGATTI2002
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Jun 16, 2023 -

Copeland Chevrolet Hyannis responded

Thank you for choosing Copeland Chevrolet Hyannis. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

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