Copeland Chevrolet Hyannis

I've been to this dealership in the past looking at vehicles. I do not remember the name of the sales rep that I spoke with, he was ok, but I did not feel like my business was important enough. Granted vehicles. I do not remember the name of the sales rep that I spoke with, he was ok, but I did not feel like my business was important enough. Granted it was six years ago, and he may have drastically improved his approach. Anyway, six years later I went again as I prefer to keep business local if possible. I was greeted by Kadijah, and from the start she was terrific. Not overly pushy, very informative, and very receptive to answering any questions we had. I told her not today as it was preliminary, but because of her approach I was definitely purchasing from her when I do. 2 weeks later I made sure to purchase from her. I will definitely recommend her, and Copeland. This time around everyone else was very nice as well, and made the place feel welcoming! More

People are very helpful and friendly. When we took our Trac back for it's first checkup it was ready fornusbto pick up at the time we were given so no waiting around. Very pleased. When we took our Trac back for it's first checkup it was ready fornusbto pick up at the time we were given so no waiting around. Very pleased. More

Service is top notch -- friendly and super easy. Making an appointment is simple, and the customer comes first. Making an appointment is simple, and the customer comes first. More

Went very smoothly. Drove right up they checked me in right away. . Everything went as it should have. Drove right up they checked me in right away. . Everything went as it should have. More

The Copeland service dept has always provided excellent service and Tom provides great customer service. service and Tom provides great customer service. More

Very pleased with the service work that I recently had done. The work was completed on time and to my surprise there was no charge. done. The work was completed on time and to my surprise there was no charge. More

I had emissions work done on my car at your dealership and was told to drive a hundred miles and come back to get my state inspection done. I did so, and on the day that I came back to get my inspection d and was told to drive a hundred miles and come back to get my state inspection done. I did so, and on the day that I came back to get my inspection done I was told by Tom that Copeland couldn't do it because it was an out-of-state registration. The young lady with the strawberry blonde hair next to him corrected him in front of me which he did not like. I went to the waiting room and soon after Tom approached me and said they could not do the inspection because my car didn't have a front license plate. North Carolina does not require a front license plate. He turned me away from getting my car inspected stating that the tech told him the machine would not allow him to go any further in the process. I knew that was not true because I had had my car inspected in Massachusetts last year at this time at 1:34 Auto Care in Dennis. So I left Hyannis and went back to Dennis and they inspected my car. Maybe someone should have a talk with Tom and let him know that what he did was horrible customer service .. Just seemed like maybe he needed some training.or at least updated on out of state inspections. Somebody also needs to inform the tech who performs the inspections on how to bypass the question regarding the number of license plates. Why were they able to do it in South Dennis and not Hyannis? Very inconvenient and frustrating. And by the way my car is a Chevrolet Sonic and I was told by your service department to drive it 50 to 100 miles to reset the emissions after you did the work when in actuality I had to drive almost 300 miles for it to reset and that was Highway and back road driving so please update your information when giving it to customers. Thank you More

This was my first experience buying a car, and the Chevy Copeland team was super helpful and made the experience pleasant. They were super accommodating despite a few hiccups (out of their control). Super a Copeland team was super helpful and made the experience pleasant. They were super accommodating despite a few hiccups (out of their control). Super appreciative! My sales rep, George, was the BEST ! More

My entire experience was Simple and easy. The sales person Nick was awesome with helping me through my choices and did a great job helping me with all the new technology the vehicle came with The sales person Nick was awesome with helping me through my choices and did a great job helping me with all the new technology the vehicle came with. From setting up an app that works with my vehicle to my first Call with OnStar. They were there for me throughout the whole process. More