Coos Bay Toyota - Service Center

Broke down 400 miles from home Lost 75% power on tacoma pulling travel trailer. In thursday morning and they checked out and ordered part and had me on the road next day bt 10 am. T Lost 75% power on tacoma pulling travel trailer. In thursday morning and they checked out and ordered part and had me on the road next day bt 10 am. Thank you Lori Sappington and Coosbay for getting me back on the road so fast. Forever grateful Todd More

Consistently excellent, professional service department. I have been a customer for 22 years and will buy another Toyota because of the excellent service at this dealership. The estimates are accurate and w I have been a customer for 22 years and will buy another Toyota because of the excellent service at this dealership. The estimates are accurate and wait times are as estimated. More

Great Service! Very personable experience! They took care of my car and me quickly! The entire staff is concerned and cares. The envirment is this dealership is ver Very personable experience! They took care of my car and me quickly! The entire staff is concerned and cares. The envirment is this dealership is very comfortan;e better than any I have every dealt with. Having the dog there makes you feel like its a family business. More

nice, great vehicles, grt. maintenence w/little wait time I never had purchased here, before now, previously it was a kia I had with up to 5 hours wait time to even look at it at a Kia dealership during maint I never had purchased here, before now, previously it was a kia I had with up to 5 hours wait time to even look at it at a Kia dealership during maintenance. I was treated with very honest people at Toyota, I am a lifetime consumer here. Great maintenance, free car washes for your vehicle purchased, dog friendly in wait room, with little wait time to fix a problem. Always get back to you on the phone, Great folks to deal with in this day and age. More

HORRIBLE CUSTOMER SERVICE I bought my van from Coos Bay Toyota, and I get all my maintenance done there. I trusted Coos Bay Toyota to take care of my van and keep me and my ki I bought my van from Coos Bay Toyota, and I get all my maintenance done there. I trusted Coos Bay Toyota to take care of my van and keep me and my kids safe on the road. I paid $60 every 5,000 miles for a complete oil change that included extras such as tire rotations and a visual tire inspection. A few weeks ago, I noticed one of my tires was bald along the outside edge. I walked around the van and discovered all 4 of my tires are bald on the outside edge. Now, I don't know much about cars, but that didn't seem right. My husband took it down to Les Schwab Tire and had them check and they said it was seriously out of alignment and now needed 4 new tires. We were astounded. There was only 12,000 miles on those tires! We talked to the service manager at Coos Bay Toyota and after they gave us the run-around, they admitted fault. Their technician did NOT check our tires on any of our previous oil changes. Let me repeat that: The Service Manager admitted fault. Their technician failed to do his job, and by doing that, put myself and my 4 children at risk, driving around in the rain with bald tires. And now they don't want to make it right. Coos Bay Toyota's mission statement is: "We are pledged to fulfill the vehicle needs of our customers to their complete satisfaction with a genuine smile and sincere dedication." We didn't get that. Their service department failed us, and even though they service manager admitted fault, their sales manager was a complete and total jerk about it. Big fail, Coos Bay Toyota. My van just hit 90,000 miles and I'll be in the market for a new one in 2016. Guess I'll be heading over to Honda World. More