Coos Bay Toyota - Service Center

I purchased my truck from Coos Bay Toyota that came with a dealership powertrain warranty with the provision that I have my general 5000 mile maintenance performed there, which I have done. religiou with a dealership powertrain warranty with the provision that I have my general 5000 mile maintenance performed there, which I have done. religiously. maintenance suggestions have been minor, Replace cabin air filter, engine air filter which I purchase and replace myself. tire replacement, which I had done at a tire dealer that I do business with. Breaks, that I had toyota do. They recommended a rodent deterrent device that I declined and provided my own means of deterring them. 12/27 I took my truck in for service and had the diagnose a "check engine light" that came on . they said it was a speed sensor and set me up for an appointment to have it replaced. 12/29 replaced part, charged me $546.00 and the problem persists. 1/5 They re diagnosed and determined that my transmission is failing and needs replaced. I was told that they denied my powertrain warranty for no apparent reason. 1/16 called requesting written denial, none received. 1/17 called to talk to srvs mngr, out for the day. 1/19 visited dealership, talked to srvs mngr. he claimed that I declined recommended service, I explained the services I declined and reason. He concurred and re-submitted request. said he'd get back in a week. 1/24 called asking for srvs mngr, not in. toyota returned call Angela (I think was her name) said she would check into warranty. 1/26 went to toyota, tlkd to srvs mngr, said he submitted paperwork on Thursday (yesterday) why so long? 1/30 called toyota asked for srvs mngr, on hold 10 minutes to be told he's in a meeting. 1/31 called again say still hasn't heard. 2/2 went to toyota, talked w/ srvs mngr, says "no word" he asked me "what if he doesn't hear back? I said" the dealership owes me the warranty work" he concurred. this conversation was in reception area with witnesses. 2/6 called talked w/ srvs mngr, he said he'd talk with his gen mngr tomorrow as he's not in today. 2/8 gen mngr says won't honor warranty. The Moral of the story is; Coos Bay Toyota has no Morals. I have bought 4 vehicles from them and had my service done there for the last 10+ years. They will not get another dime from me or my family and I will highly recommend others go elsewhere and do research before doing business with any dealer. William M. More

Service Dept never called me back after waiting on hold forever so forced make appt online - got here & they acted like I had no appt - asked if I wanted car wash which is included with overpriced oil chan forever so forced make appt online - got here & they acted like I had no appt - asked if I wanted car wash which is included with overpriced oil change - it’s been over an hour & im sure I will be here for 2 since other customers complaining how long it taking - I’m sure I would have been a priority & received a call back if I said I wanted to buy a car - More

Made an appointment for service. Had my interior dome lights checked, rotated tires, and had drivers seat checked. Waited 3 and a half hours. I figure 15 minutes to rotate tir Had my interior dome lights checked, rotated tires, and had drivers seat checked. Waited 3 and a half hours. I figure 15 minutes to rotate tires, 15 minutes to pop off dome light module and check bulbs. So 3 hours to take driver's seat apart and diagnose? Wow! The receipt for the interior lights have the tech state they took the lighting module apart, found the bulbs were not working, put in new bulbs, and saw them work . The problem is---- after they found the new bulbs worked they took out the working new bulbs and put the broken not working bulbs back in. Charging me $130 to do so. The service rep, Henry, told me when I returned to pick up the car that new bulbs only cost $35 to replace. But Henry never attempted to call me for an approval of $35 to fix bulbs. Henry also knew I live in Gold Beach and drove 4 hours RT to get to the dealer. Now I have to return for another 4 hour RT drive instead of having the bulbs replaced for a measly $35. Again. So they replace the broken bulbs, take out the working bulbs, and put back in the broken ones? Why not call me over the 3 and a half hours I waited? For a measly $35? Then. Henry tells me they took the driver's seat apart and it needs a new motor. I show Henry a Service Warranty I bought from an Utah Toyota Dealer last year. Henry tells me that he will call the warranty company to get approval for coverage on the $1800 seat motor replacement. That was 4 days ago and nobody has called to tell me if the seat motor is covered by the warranty. Obscenely poor customer service. I have done business with over 6 Toyota Dealers and this one is by far the worst. More

Poor customer service experience manager Lori is RUDE, lies along with Brady never knows what's going on.. one day your car is ready next day. Car never been looked at. Lori yells at customers then hangs lies along with Brady never knows what's going on.. one day your car is ready next day. Car never been looked at. Lori yells at customers then hangs up... very disgusting service ! Poor poor rating More

Did not meet expectation- I took my vehicle in for scheduled servicing. When I scheduled the appointment I discussed in detail the services I wanted performed on my vehicle, at that time I was quoted scheduled servicing. When I scheduled the appointment I discussed in detail the services I wanted performed on my vehicle, at that time I was quoted a wait time of 2 hours. When I arrive the I again asked how long the requested services would take and I was quoted 2.5 to 3 hours. The service visit was over 4.5 hours and the facility misplaced my keys. I requested to speak to the service manaer Lori. Lori then explained to me that service time is not supposed to be quoted, and eventually a staff member was able to find my keys on the desk of a service writer who was not there. A few days after my appointment I received a survey for Toyota Corp. asking if my vehicle had been serviced within the time qouted (?). Now I find that all the items that were to be completed were not even done and I will now have to take my vehicle to someone to have the service completed. More