Coos Bay Toyota

Unique Experience at a Dealership I liked the environment of the dealership, open, friendly, unlike any I have been in before. The transaction went smoothly with very little surprises. I liked the environment of the dealership, open, friendly, unlike any I have been in before. The transaction went smoothly with very little surprises. I feel we were treated exceptionally well and have already told quite a few people about the pleasant and unique experience. GREAT customer service and honesty. More

Oil change My husband brings vehicle in and is very pleased with your service. Everyone is very friendly and receptive. I love that you wash my vehicle. Thank My husband brings vehicle in and is very pleased with your service. Everyone is very friendly and receptive. I love that you wash my vehicle. Thank you so much! More

Very satisfied with service This was low cost for having Prius oil change plus the do a general check. A small thing was fixed free of charge. Great waiting area: a nice built-in This was low cost for having Prius oil change plus the do a general check. A small thing was fixed free of charge. Great waiting area: a nice built-in cafe. More

Took great care of us, keeping the costs low as possible. We were from out of town, when our Toyota suddenly developed engine trouble. Oil leak in line, dumping almost all the oil left us in a real mess. We We were from out of town, when our Toyota suddenly developed engine trouble. Oil leak in line, dumping almost all the oil left us in a real mess. We made it to Coos Bay Toyota. Lori Sappington, in the service department immediately began solving problems we were facing. I had my eyes dilated at the eye dr. earlier in the day and could barely see. My husband has severe CPOD, and can't walk far. We had our dog with us. We were shown into the Smiling Dog Cafe at the dealership and sat down in comfy chairs to wait for diagnostic tests on the car. We were offered a rental car as repairs would take at least 4 days to complete. When Lori realized we were not able to pay for a rental car, she arranged for a loaner at no cost. We were treated with kindness and consideration by every employee we encountered. Car is running great and we got it back a lot cleaner than we left it. Thank you Tech 753. 👍 . We highly recommend Coos Bay Toyota to everyone...!!! More

Top Notch Service Department! I purchased a 2016 Tundra from a dealer in the metro-area. The following weekend we planned our first trip to the dunes in Coos Bay with our trailer. I purchased a 2016 Tundra from a dealer in the metro-area. The following weekend we planned our first trip to the dunes in Coos Bay with our trailer. The integrated trailer brake wasn't working and there were multiple warnings flashing on the dash shortly after getting on the road. We went to a metro-area dealer but after an hour wait were told they were too busy to get us in and couldn't even look at it until the following week. They advised the vehicle was safe to operate but we would need to use the manual trailer brake controls. We decided to continue our trip. I called Coos Bay Toyota. I was advised they were booked up on Saturday but would try to get us in if we showed up in the morning. Saturday morning we drove the truck to Coos Bay Toyota about 20 minutes before they were scheduled to be open. We planned on drinking our coffee and waiting in the lot until they opened. To our surprise the doors were open and we were greeted by the friendly staff. They confirmed they were booked up but would try to fit us in. The Service Manager personally drove us to a local store and told us to call back if we needed a ride anywhere else. While picking up supplies for camping and waiting for our friends, we got a call from the service department advising they had already inspected the truck and found a faulty trailer brake control. They advised they had to order the part but it wouldn't be in until Monday at the earliest. We had planned to leave first thing Monday morning because of the long drive and work commitments. They advised they would try to get it in as early as possible but it likely wound't be until Monday afternoon then they would need to install it. Fast forward to Monday morning. At about 8:30 am, I got a call advising the part was in and they were making it a priority to install because they were aware of our time commitments. Just before 10:00 am they called back and advised they were finished and it was ready to pick up. The only problem we had was no ride to pick it up as our friends had left. The Service Manager came all the way to Riley Ranch to pick us up AGAIN and drove us to the dealership. We were greeted with our keys and the service records then escorted to our truck - which they WASHED! Then I realized I left my cell phone in the Service Manager's car. The staff retrieved my phone and quickly brought it to me. I can't tell you how impressed I was with the level of service from this dealership and everyone there I interacted with in the service department. I wish I could find this level of service in the metro-area. We were disappointed with having a issue with our brand new truck but were blown away by the experience in Coos Bay. I can't thank them enough!!!! More

1st class department We have dealt with Coos Bay Toyota since 2009. Paul has been a part of our experience from the beginning, providing exceptional professional assistanc We have dealt with Coos Bay Toyota since 2009. Paul has been a part of our experience from the beginning, providing exceptional professional assistance. We find him very helpful and knowledgeable. More

Just a great dealership Friendly, professional staff takes good care of my car. Even washed my horribly filthy car, even though I told them they didn't have to. Best waitin Friendly, professional staff takes good care of my car. Even washed my horribly filthy car, even though I told them they didn't have to. Best waiting area imaginable. This is a great dealership. More

Broke down 400 miles from home Lost 75% power on tacoma pulling travel trailer. In thursday morning and they checked out and ordered part and had me on the road next day bt 10 am. T Lost 75% power on tacoma pulling travel trailer. In thursday morning and they checked out and ordered part and had me on the road next day bt 10 am. Thank you Lori Sappington and Coosbay for getting me back on the road so fast. Forever grateful Todd More

Consistently excellent, professional service department. I have been a customer for 22 years and will buy another Toyota because of the excellent service at this dealership. The estimates are accurate and w I have been a customer for 22 years and will buy another Toyota because of the excellent service at this dealership. The estimates are accurate and wait times are as estimated. More

Great Service! Very personable experience! They took care of my car and me quickly! The entire staff is concerned and cares. The envirment is this dealership is ver Very personable experience! They took care of my car and me quickly! The entire staff is concerned and cares. The envirment is this dealership is very comfortan;e better than any I have every dealt with. Having the dog there makes you feel like its a family business. More