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Coos Bay Toyota

Coos Bay, OR

3.0
196 Reviews
Mission Statement: We are pledged to fulfill the vehicle needs of our customers to their complete satisfaction with a genuine smile and sincere dedication. We are committed to enhancing our customers’ experience, continuously improving ourselves, helping everyone reach their full potential, growing our business, creating value and making a difference. A company is only as good as the promises it keeps-we pledge to keep all our promises. Vision Statement: Loads and loads of happy, happy customers bonded with happy, productive and caring employees dedicated to “Truly Exceptional” service. Coos Bay Toyota started 34 years ago with 9 employees. In 2013 we built a brand new facility at 2001 N. Bayshore Dr., (Hwy 101) Coos Bay, Oregon. We are full line Toyota franchised dealership, with services, Toyota warranty, sales and parts. Our technicians are ASE Certified. We offer the same high quality parts your vehicle was built with, and we keep a large inventory of Toyota certified parts in stock at our facility. Our online dealership at www.coosbaytoyota.com was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us. Lee and Guy Hawthorne Owners
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2001 North Bayshore Drive

Coos Bay, OR

97420

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Showing 196 reviews

September 23, 2016

Very helpful and knowledgeable staff Everyone here is very friendly and efficient, I have always been very satisfied with when with the upkeep service provided for my truck, wouldn't drea More

by Mike G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ted Noble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lee Hawthorne, Paul Mecca
Nov 29, 2016 -

Coos Bay Toyota responded

Thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership! Sincerely, Sheri Banes; sheri@coosbaytoyota.com; (541) 267-3121

September 08, 2016

Great place to do business - Sales, Service or lunch Buying my new Tacoma was a long process and Summer was so helpful through the whole time. I always got new literature as it became available. Once t More

by Bud Bethke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Summer McNerney, Paul Mecca
Nov 29, 2016 -

Coos Bay Toyota responded

Bud, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Regards, Sheri Banes; sheri@coosbaytoyota.com; (541) 267-3121

August 26, 2016

Excellent buying experience! This is just the best and most customer friendly dealer we've experienced. Buying our second Toyota from Coos Bay Toyota was a win all the way around. More

by Ann M S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Schofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glen, Lorie Jeffcoat, Jeff Frampton
Nov 29, 2016 -

Coos Bay Toyota responded

Ann, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Coos Bay Toyota satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your car buying and service needs! Regards, Sheri Banes; sheri@coosbaytoyota.com; (541) 267-3121

August 17, 2016

A Friend in Need On a Saturday night after 6 pm we had van (2006 Sienna) trouble about 30 miles south of the dealership. The dealership office person, Andrea, answeri More

by davidblauser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea Maine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glen - General Manager, Paul Mecca
Nov 29, 2016 -

Coos Bay Toyota responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Coos Bay Toyota, we value our customers and we look forward to seeing you down the road. Regards, Sheri Banes; sheri@coosbaytoyota.com; (541) 267-3121

August 08, 2016

Very happy with our Tundra! I think sometimes the process of buying a vehicle can be pretty arduous, although I don't think it needs to be this way. Everybody we met with a Coos More

by nangenai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Milburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Noble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Fitzlaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2016 -

Coos Bay Toyota responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Coos Bay Toyota. Please feel free to contact us if you have any questions on your new purchase. Regards, Sheri Banes; sheri@coosbaytoyota.com; (541) 267-3121

July 19, 2016

An out-of-town lifesaver. Thought I had a cooling water leak 300 miles from home. Brought it in and Brea put me at the head of the line. Ascertained it was just condensate from More

by johnlexus1964
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bria Mosieur
Nov 29, 2016 -

Coos Bay Toyota responded

Thanks for your outstanding review, John! I'm very happy to hear that Brea was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Sheri Banes; sheri@coosbaytoyota.com; (541) 267-3121

July 14, 2016

My favorite Toyota Dealership in the USA! #1 in every way! Oil change includes too much to list. Staff always friendly. Pleasure to wait in fabulous Smiling Dog Cafe with Bay view. More

by Debakablue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Sappington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2016 -

Coos Bay Toyota responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Regards, Sheri Banes; sheri@coosbaytoyota.com; (541) 267-3121

July 12, 2016

Excellent Our Advisor Brea was very helpful and very pleasant she was always smiling and the Servce we got was top notch.. I have bought my last 2 Avalon with t More

by fatherespresso
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brea
Jul 15, 2016 -

Coos Bay Toyota responded

Thank you for your loyalty to our dealership and for taking the time to write this review. Breas sales excellence is always consistent, and Im glad your experience with her supports that. We aim to turn every person that visits us into a repeat customer. Also, check out our Facebook for exclusive deals. Best regards, Sheri Banes; sheri@coosbaytoyota.com; (541) 267-3121

July 08, 2016

So close to 5 stars! We have used Coos Bay Toyota for servicing our 2 vehicles since we moved to the area 3 years ago. Overall this place is great. The place is clean, t More

by tmhcch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bria Mosieur
Jul 11, 2016 -

Coos Bay Toyota responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Please feel free to reach out to us with any questions or future auto needs as we are always here to help! Best regards, Sheri Banes; sheri@coosbaytoyota.com; (541) 267-3121

July 01, 2016

Service I have had my Toy for over two years and they have treated me as if I was a ember of their family. I own a Honda and never felt like the care about m More

by PLogan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 07, 2016 -

Coos Bay Toyota responded

Thank you for this excellent review. We are so happy to hear that we could make you feel like a part of the Coos Bay Toyota family with your recent service experience. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Regards, Sheri Banes; sheri@coosbaytoyota.com; (541) 267-3121

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