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Coos Bay Toyota
Coos Bay, OR
196 Reviews
Mission Statement: We are pledged to fulfill the vehicle needs of our customers to their complete satisfaction with a genuine smile and sincere dedication.
We are committed to enhancing our customers’ experience, continuously improving ourselves, helping everyone reach their full potential, growing our business, creating value and making a difference.
A company is only as good as the promises it keeps-we pledge to keep all our promises.
Vision Statement: Loads and loads of happy, happy customers bonded with happy, productive and caring employees dedicated to “Truly Exceptional” service.
Coos Bay Toyota started 34 years ago with 9 employees. In 2013 we built a brand new facility at 2001 N. Bayshore Dr., (Hwy 101) Coos Bay, Oregon. We are full line Toyota franchised dealership, with services, Toyota warranty, sales and parts. Our technicians are ASE Certified. We offer the same high quality parts your vehicle was built with, and we keep a large inventory of Toyota certified parts in stock at our facility.
Our online dealership at www.coosbaytoyota.com was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
Lee and Guy Hawthorne
Owners
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 196 reviews
March 07, 2022
Poor customer service experience manager Lori is RUDE, lies along with Brady never knows what's going on.. one day your car is ready next day. Car never been looked at. Lori yells at customers then hangs lies along with Brady never knows what's going on.. one day your car is ready next day. Car never been looked at. Lori yells at customers then hangs up... very disgusting service ! Poor poor rating More
by D
March 05, 2022
Did not meet expectation- I took my vehicle in for scheduled servicing. When I scheduled the appointment I discussed in detail the services I wanted performed on my vehicle, at that time I was quoted scheduled servicing. When I scheduled the appointment I discussed in detail the services I wanted performed on my vehicle, at that time I was quoted a wait time of 2 hours. When I arrive the I again asked how long the requested services would take and I was quoted 2.5 to 3 hours. The service visit was over 4.5 hours and the facility misplaced my keys. I requested to speak to the service manaer Lori. Lori then explained to me that service time is not supposed to be quoted, and eventually a staff member was able to find my keys on the desk of a service writer who was not there. A few days after my appointment I received a survey for Toyota Corp. asking if my vehicle had been serviced within the time qouted (?). Now I find that all the items that were to be completed were not even done and I will now have to take my vehicle to someone to have the service completed. More
by Kelley
Employees Worked With
November 01, 2021
I like the ppl, but having to wait over 14 days for my Rav4 is a problem. Mr Post has kept in touch with us. The Credit union is getting concerned. Rav4 is a problem. Mr Post has kept in touch with us. The Credit union is getting concerned. More
by pastorbill101
Employees Worked With
October 23, 2021
While on vacation along the Oregon coast, we suffered a break-in that included smashing the passenger window. Although Coos Bay Toyota was completely booked, they found away to schedule us for the replace break-in that included smashing the passenger window. Although Coos Bay Toyota was completely booked, they found away to schedule us for the replacement of the window. I am forever thankful to them for helping us salvage our vacation. When I arrived, I was treated like a king! Thank you Coos Bay Toyota. Rick Payne - Boise, Idaho More
by nbr1payne
Employees Worked With
March 28, 2021
After buying my last Toyota Camry from this dealership in 2008, I am frustrated by the website requiring me to contact them regarding the price of their vehicles. What are you afraid od or hiding? Not very t 2008, I am frustrated by the website requiring me to contact them regarding the price of their vehicles. What are you afraid od or hiding? Not very transparent. I was used to upfront, honest fealing with Toyota as a whole and now I am likely to seek a differwnt dealer and/ or brand to purchase. More
by noff911
Employees Worked With
none of the above
August 17, 2020
This is the Awesome Greatest Toyota dealer in the USA bar none HAPPY customer Charles R . I would like to say I am always happy when I come to Coos Bay Toyota.From the car wash to service dept.I am treated l none HAPPY customer Charles R . I would like to say I am always happy when I come to Coos Bay Toyota.From the car wash to service dept.I am treated like king always.And the Food in the sandwich coffee shop is five star.I will always go back to Coos Bay Toyota service center to get AWESOME service from Zach Toney He is the best Toyota has to offer at Coos Bay Toyota.This Toyota dealership shines AWESOME GREAT because of the great sales manger GLENN He runs a very well oiled machine it shows through all of the very HAPPY people that work at Coos Bay Toyota. The GREAT people working together IS what makes Coos Bay TOYOTA THE GREATEST TOYOTA DEALER IN THE USA BAR NONE. A AWESOME HAPPY CUSTOMER Charles R Schrader More
by mudvillites333
June 13, 2020
I trusted this dealership the first time we bought there had a great manager when we went back a few years later asked for him they said he was fired so they had us work with Izzy he really took full advant had a great manager when we went back a few years later asked for him they said he was fired so they had us work with Izzy he really took full advantage of car buying skills I’m now three years into this and still owe 4000 more than it’s worth please go out of town do not trust these people More
by cmmorin1970
June 13, 2020
customer service I have been doing business with Coos Bay Toyota for over 45 years. I have been very happy with their service , but none more than just recently. The I have been doing business with Coos Bay Toyota for over 45 years. I have been very happy with their service , but none more than just recently. The service department has always done a good job. Steve, my salesman has always gone out of his way to help me, even after the sale has been completed, but my kudos today go with Glen and Amanda. They have spent hours helping me with a difficult situation, and have accomplished that to my extreme satisfaction. All the fore mentioned employees are a valuable asset to your dealership, and should be applauded. Thank you for them. Joyce Clark 541-269-1597. More
by joyceclark756
Employees Worked With
Other Employees :
Glen, dealership manager,
June 13, 2020
Customer Service I am so impressed with this dealership!! From the moment I walked in the door with my mother Joyce, to today. Everyone from Lori, the Service Desk I am so impressed with this dealership!! From the moment I walked in the door with my mother Joyce, to today. Everyone from Lori, the Service Desk manager, Glen the Dealership manager, and Amanda, the Finance Manager. The man that works in the office to the right of Glen, to the Service employees that would pop through. Steve, Salesman, everyone is sincerely friendly. All we own is Toyota, we've been in MANY Dealerships, and this one is by far the best, hands down!! We are going to be purchasing a new Corolla for our granddaughter. I don't see why anyone would go out of town to purchase a car or truck? When you have, what you have with Coos Bay Toyota. More
by kendalldoden
Employees Worked With
Other Employees :
Glen, the Manager and the man that sits to the right of him. If I forgot anyone, I'm sorry....
March 26, 2020
Customer Service with a smile!! Steve is the one I always deal with because he makes the transaction go smoothly and takes the time to explain everything to you. Always willing to h Steve is the one I always deal with because he makes the transaction go smoothly and takes the time to explain everything to you. Always willing to help you and give you his honest opinion!! Kudos to you Steve!! More
by Mary Rempelos
Employees Worked With
Other Employees :
I can remember the gal I signed papers with...she's awesome!!
