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Coos Bay Toyota

Coos Bay, OR

3.0
196 Reviews
Mission Statement: We are pledged to fulfill the vehicle needs of our customers to their complete satisfaction with a genuine smile and sincere dedication. We are committed to enhancing our customers’ experience, continuously improving ourselves, helping everyone reach their full potential, growing our business, creating value and making a difference. A company is only as good as the promises it keeps-we pledge to keep all our promises. Vision Statement: Loads and loads of happy, happy customers bonded with happy, productive and caring employees dedicated to “Truly Exceptional” service. Coos Bay Toyota started 34 years ago with 9 employees. In 2013 we built a brand new facility at 2001 N. Bayshore Dr., (Hwy 101) Coos Bay, Oregon. We are full line Toyota franchised dealership, with services, Toyota warranty, sales and parts. Our technicians are ASE Certified. We offer the same high quality parts your vehicle was built with, and we keep a large inventory of Toyota certified parts in stock at our facility. Our online dealership at www.coosbaytoyota.com was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us. Lee and Guy Hawthorne Owners
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2001 North Bayshore Drive

Coos Bay, OR

97420

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Showing 196 reviews

November 22, 2012

First: I did not have a car and lived 50+/- miles from Coos Bay Toyota, so the website and the on-line assistants were quite instrumental in my buying from this dealership. Sheri, Bambi, Summer, and Heat More

by Sharon David
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ted Noble, Sheri, Bambi, Summer and Heather, Sheri Banes, Bambi Brown, Summer McNerney
November 21, 2012

Kelly made our buying experience extremely comfortable and very low stress. I would recommend him to everyone seriously interested in getting a new/newer vehicle. More

by raymondmeadors
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
November 18, 2012

I found my experience with Ted Noble to be one of the best I have ever encountered in shopping for a new car. He was very forthright and very honest in answering my questions. No pressure and didn't tr More

by ronfritch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
November 14, 2012

Easy to work with,knowledgeable, friendly, and fast. Did as much as possible via the internet with Bambi (we live 30 miles away, so loved this feature) and dealt with Izzy when we visited the dealership. I More

by Jim2Alyce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Lee Hawthorne, Bambi Brown
September 15, 2012

Purchased new PriusV at no discount. In first week realized that in full sun, car has dangerous reflection on windshield from inside. Very distracting. I found same complaint on several websites abo More

by jdeal
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob ? and Sales manager
Nov 07, 2012 -

Coos Bay Toyota responded

We have contacted this reviewer several times and have offered her the following: Dear Jan: I was surprised to see you rating. When we called on August 31 you were very happy. I just became aware of your rating of your experience. I am so, so sorry you are unhappy now with our performance, and I wish to correct that as soon as possible. I would certainly like to see you windshield myself and see what we can do to win you back. After 45 years in this business, it is no longer about the money for me, it is all about your satisfaction. We participate in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. I have owned this dealership for over 32 years and pride myself on all the very happy customers I have created over the years. Please contact me so we can work through all your concerns. All the best, Lee Hawthorne Owner Coos Bay Toyota ...REVIEWER RESPONDED PRIVATELY... 2) Hi, Thanks for responding. I pride myself on our great ratings, I only want satisfied customers. How about we try this? What if I buy a dash mat made for your Prius and ship it to you to see if that makes things better. No Charge to you. I will pay for it with my credit card and have shipped direct to your home. That way you can save a trip to Coos Bay. One of the benefits listed is "•Minimizes windshield glare for better visibility". You can set it on the dash and check out the effect before securing with velcro fasteners that come with it. Or you can bring it to me anytime to install free of charge. Let me know and I will move forward and get it ordered. All the best, Lee Hawthorne Owner Coos Bay Toyota ...REVIEWER HAS NOT RESPONDED...

August 20, 2012

I highly recommend asking for Charlie Pich if you are looking for a used car at Budget 101 Auto Sales. He did an outstanding job helping me find what I needed, with no "high pressure" sales. Charlie went More

by gennipooh42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Pich
August 17, 2012

My experience was AWESOME!! Bambi responded to my email immediately. Gave me instructions to everything that I needed to know. Online applications are the only way to go. You have most of your work alread More

by mrempelos1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Pich of 101 Budget Sales, Bambi Brown
Aug 18, 2012 -

Coos Bay Toyota responded

Thank you for leaving your positive review. It is nice to know that the work we have been putting into our online process is paying off. Bambi says you were also a pleasure to work with. =).

August 15, 2012

We were from out of town and had a wheel bearing going out. It's been a lot of years since we have experienced this quality of genuine service and courteousness. Jerry and the gang had us out of there in More

by Srandles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 18, 2012 -

Coos Bay Toyota responded

Thank you for sharing your experience with us. Jerry really has been a great asset to our Team. Glad we were able to help in your time of need. =)

August 10, 2012

Thank you, took your advice, ran my numbers, didn't qualify, but had my boyfriends mother co-sign (buy) me a newer bigger car. ? in love with it. Much much kudos and thanks to Summer Bly McNerney for b More

by whatadream
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Summer McNerney
June 30, 2012

Rented a 2012 Yaris from Leslie today and she saved me $100. for a weekend rental vs. Enterprise. She is prompt and professional! Was in and out with my car in 10 minutes. More

by james v.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
leslie (car rental dept.)
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