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Cooper Chevrolet Buick
Anniston, AL
372 Reviews
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Showing 372 reviews
August 06, 2019
Ken was amazing!!! Ken made the whole process so easy and effortless! We really enjoyed having you as our salesman! We will definitely recommend him to anyone in the mar Ken made the whole process so easy and effortless! We really enjoyed having you as our salesman! We will definitely recommend him to anyone in the market! THANK YOU!!!! More
by AngelRice
Employees Worked With
Keith Smith, Tim Bentley, Ken Wood
August 03, 2019
Wonderful car buying experience! Justin Wade along with the Cooper Chevrolet team were amazing to work with! They were patient and helpful with my car buying experience! Everyone was Justin Wade along with the Cooper Chevrolet team were amazing to work with! They were patient and helpful with my car buying experience! Everyone was friendly and welcoming. Justin answered all my questions and helped me every step of the way. We will definitely use Justin and Cooper Chevrolet for our future vehicles. More
by Jbradford
Employees Worked With
Justin Wade
July 22, 2019
2019 colorado with two significant problems within 4 months my husband purchased a brand new 2019 Colorado and had issues immediately. There was a section on the inside of.the tailgate that was rusted and was m my husband purchased a brand new 2019 Colorado and had issues immediately. There was a section on the inside of.the tailgate that was rusted and was missing paint. my husband took it back to the dealership the same day and they agreed to fix it. when we picked it up, there was roughness and edges to the paint. They ended up writing out a warranty for that section of the vehicle but it was not fixed. We then drove the truck 700 miles to cape coral florida with my daughter and her friends. On day 2 of our vacation, the air went out. we called cooper and they advised us to take it to the nearest chevy dealer. we spent the remainder of our 7 days with a rental car that we had to pay insurance on at $30 a day. The dealership said the air compressor went out and they are on backorder so they could not get his air fixed. my husband and 3 of the kids had to make the trip back to alabama 700 Miles in 90 to 100 degree weather with no air conditioning. cooper was kept up to date on the problem and told us to bring the vehicle.to them today to fix it. my husband sat another 2 hours and then was told they still dont ave the part. They also told him they could get him rental to get back and.forth to work but then said they were out of rental vehicles and couldn't provide him anything to drive. The customer service we have recieved after spending thousands of dollars.on what was supposed to be a brand new vehicle is not acceptable. who wants to make a high dollar purchase like that and be met with attitude over what is seeming to be a unreliable vehicle? This will be our last purchase from cooper chevrolet and I'll make sure I add "sucks" to the cooper chevrolet sticker that they have on the back of his truck so that everyone can see that we were very unhappy with this experience.. More
by Aprilnicole
Employees Worked With
Chad Pearson, Tracy Dinning
July 13, 2019
Bought a certified preowned car that had previous damage. I bought a certified pre owned car from Cooper Chevrolet. I ask if the car had been wrecked they showed me a clean carfax and stated that the car had I bought a certified pre owned car from Cooper Chevrolet. I ask if the car had been wrecked they showed me a clean carfax and stated that the car had been drove by a executive at Chevrolet Corp.. I brought the car back about two weeks later after a friend of mine pointed out that it had a excessive amount of orange peel. They told me that all their new cars came from the factory with orange peel said there was nothing that could be done. Approximately a year and half later the paint on the bumper started peeling. The insurance I bought from them was suppose to cover road hazard dings and such on the car. I was told it only covers dings no paint flaking off. So I take it to the body shop and to my surprise they tell me that the front bumper has been replace and painted without using primer and this is why the paint is flaking off. I take it back and talk to the used car manager. I told him that I ask salesman if the car had ever been wreck that is when he told me no and showed me the clean carfax. The manager walk around the car quickly never looked at the bumper as he was walking inside quickly said I don’t lie and general motor rep would be there next week I did not get a time or day he would be there. If anybody can help me please contact me. More
by hall48
Employees Worked With
Keith Smith
July 02, 2019
Outstanding Customer Service I was in the process of selling my truck when Barry Newton messaged me on Facebook. He was fair in his negotiations and gave me what I needed for my t I was in the process of selling my truck when Barry Newton messaged me on Facebook. He was fair in his negotiations and gave me what I needed for my truck. Coincidentally the dealership had just gotten a vehicle in that matched what I was looking for. I was able to take my truck to the dealership and leave with a new car within a few hours. Everything about this experience was amazing. They have also reached out to me to see how I was enjoying my new car and if I had any questions or issues. I will definitely keep them in mind when looking for any future vehicles or if anyone asks me for suggestions. More
by BimmerZ3
Employees Worked With
Lauren Perkins, Marc Curlee, Mark Stephens, Barry Newton
June 18, 2019
Excellent dealership/salesman Mark was exceptional in providing all information up front and with no bias. He is one of the most forward sales people I have ever dealt with. He mad Mark was exceptional in providing all information up front and with no bias. He is one of the most forward sales people I have ever dealt with. He made the whole experience a breeze! Lauren and Keith did their part of the deal very quickly as well. More
by JBD2019
Employees Worked With
Lauren Perkins, Keith Smith, Mark Stephens
June 08, 2019
Insulting Absolutely the worst experience ever! Had 60k in hand and walked out over $1k. The General Manager yelled at me over the phone trashing my trade in wh Absolutely the worst experience ever! Had 60k in hand and walked out over $1k. The General Manager yelled at me over the phone trashing my trade in which I was requesting him match the trade in amount offered by another Chevrolet dealership. He was so offensive that normally I would suggest additional training but not with his blatant rudeness he should be fired. Very unprofessional. I have bought 14 cars in 8 years and never experienced anything like this. Stay away from this dealer. Mr. Cooper’s Daughter and Son in law need to have people blind shop their dealer to see the way the customers are treated. The salesman Wayne was very professional and courteous but the GM and his wingman were purely hateful. I didn’t feel like I was involved in a business transaction this felt like a personal attack. Please, please, please run from this dealer. More
by CorvetteMan37421
Employees Worked With
Wanye , Chad Pearson
June 05, 2019
Excellent car buying experience I purchased a 2014 GMC Acadia yesterday 06/04/2019. The salesman was Wayne Thomas he was great. We talked with him Saturday looked at many SUV’s. We f I purchased a 2014 GMC Acadia yesterday 06/04/2019. The salesman was Wayne Thomas he was great. We talked with him Saturday looked at many SUV’s. We finally decided on the Acadia. We also financed through GMC also Tim was the gentleman who did everything and got us the best financing. This was an excellent overall experience in every way. Tim and Wayne made this the best experience in purchasing a vehicle. Thank u Renee’ Bailes 😊 More
by Bailes, Renee’
Employees Worked With
Wayne Thomas, Tim Bentley
June 01, 2019
Best dealership Very professional and highly enjoyable experience. I couldn't be more pleased. Nate and Tim, Got me the perfect vehicle for a price i couldn't argue w Very professional and highly enjoyable experience. I couldn't be more pleased. Nate and Tim, Got me the perfect vehicle for a price i couldn't argue with. This is the best dealership in Northeast Alabama. More
by Jake92
Employees Worked With
Tim Bentley, Nate Bentley
May 29, 2019
They treat you like a friend Wayne Thomas was our sales person and was very friendly and courteous. Keith Smith was very informative about the car we were looking at and it being Wayne Thomas was our sales person and was very friendly and courteous. Keith Smith was very informative about the car we were looking at and it being GM certified and the warranty on it. Tim was very professional with the paper work. All of them treated us like we were frequent customers even though this was our first visit. Good people and they treat you right. Meghan also did a good job with our internet communications. More
by KC&CC
Employees Worked With
Wayne Thomas, Keith Smith, Tim Bentley, Meghan Marcotte
