Cooper Chevrolet Buick
Anniston, AL
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Excellent customer service!! We had the best experience with Cooper Chevrolet. Alyssa, Adam, and Keith were all so helpful and great to work with. They were all very nice and pol We had the best experience with Cooper Chevrolet. Alyssa, Adam, and Keith were all so helpful and great to work with. They were all very nice and polite as well. They definitely went above and beyond to help me get the perfect car for me and they even delivered it to my house, 4 hours from the dealership, on a Sunday!! Now THAT’S CUSTOMER SERVICE!! We will definitely shop with them in the future!! Special thanks to Mr. Dalton for delivering to me on a Sunday! Very nice guy! More
Vehicle Purchase I have dealt with Cooper Chevrolet for years and expected nothing less than the best service possible and that's exactly what I received. Everyone wa I have dealt with Cooper Chevrolet for years and expected nothing less than the best service possible and that's exactly what I received. Everyone was very knowledgeable and helpful as always. I was very satisfied with my experience. More
5 Star Dream Car!!! Chris got me in my dream car at a great price, then Chris and Tim worked hard to get my application processed and from the second I made my choice to Chris got me in my dream car at a great price, then Chris and Tim worked hard to get my application processed and from the second I made my choice to handing me the keys took only two hours!!! Cooper Chevrolet is awesome and Chris is really patient and extremely nice! More
Customer service Everyone was helpful on marking sure that I was satisfied with the vehicle I chose and the financing was were I wanted it to be. Great customer servic Everyone was helpful on marking sure that I was satisfied with the vehicle I chose and the financing was were I wanted it to be. Great customer service. More
My Take on our Purchase. Our salesman was young but very pleasant and attentive. He seemed to be very informed on the products offered and answered all questions asked of hi Our salesman was young but very pleasant and attentive. He seemed to be very informed on the products offered and answered all questions asked of him. Our view of him I would rate very good. Chad Pearson, a member of the management team, was pleasant but we felt that he had too many "irons in the fire" and we did not feel that he worked hard enough or put forth enough effort to help us obtain a GM discount that we felt entitled to because of family members in the auto industry. I will admit that management seemed to be pretty busy and it was getting late in the day, but, with the amount of money that we spent there, I would have liked to have felt just a little more appreciated. I did talk with him on the phone a few days later but felt as if I was getting nowhere so I just gave up. I deal with a great number of people day in and day out and I don't want any of them to be unhappy with my team for any reason and go to great lengths to keep them coming back. I would rate Chad as busy pleasant. More
If you’re buying anywhere else.... you’re wrong I have purchased my share of vehicles and been around the block a few times. I can honestly say with every bit of confidence that I will never look an I have purchased my share of vehicles and been around the block a few times. I can honestly say with every bit of confidence that I will never look any further than Cooper Cheverolet!! The vehicle that I bought was newly listed and when I requested pictures and information, I had both within a few minutes, and in addition a phone call from Alyssa who was courteous, professional and just “ an All American Sweetheart”.... We arrived to buy our vehicle, and was greeted by the friendly staff of the dealership and immediately directed to Alyssa , who, within 5 minutes made me feel as if I had known here for years. She showed me the vehicle which was immaculately detailed and “inspection ready”.... after Alyssa explained the finer points of the vehicle and we took a test ride , returned to the dealership, and completed the paperwork within minutes.... my wife’s keen eye spotted a minor flaw on one of the rims, Alyssa immediately arranged for the detail department to sand the wheel and repaint it or factory standards. Alyssa is the industry standard for customer service, professionalism, knowledge of the vehicle and quality assurance.It was an awesome experience.... look no further than Cooper Chevrolet and ask for Alyssa!!! More
First time Buyer I’ve known Mickey my whole life, and he made me feel right at home with my first buy. Everyone else involved also helped to make the whole deal easy t I’ve known Mickey my whole life, and he made me feel right at home with my first buy. Everyone else involved also helped to make the whole deal easy to understand. I plan on using Cooper Chevrolet/Buick for future purchases. More
Service and car maintenance Would not trust my car with anyone or anywhere else. Tracy is always willing to help anytime or fix a problem if there’s ever anything wrong. Would not trust my car with anyone or anywhere else. Tracy is always willing to help anytime or fix a problem if there’s ever anything wrong. More
Fast, easy, low pressure sales process I was shopping for a nearly new used Frontier, which they had on their lot. I emailed close to 20 dealers in the southeast with similar inventory aski I was shopping for a nearly new used Frontier, which they had on their lot. I emailed close to 20 dealers in the southeast with similar inventory asking for a best price out the door, and got automated responses or salesmen trying to play the sales game from almost all. Alyssa and Mickey sent me there best offer after first contact. After talking with several other dealers trying to get the best deal, their price was still very competitive. I sent them info and pictures of my trade in and they gave me a fair appraisal without even seeing it. I drove out of state a little over 2 hours to come in, and arrived early. Brady was helpful and got us accommodated and the keys to the vehicle since it was still before they opened and Mickey was on his way. Tim made a lot of accommodations for us, and even when financing through them we were out of there in just over 2 hours, which is less than half the time it’s taken me at other dealers. They didn’t pressure us into anything extra or throw in extra fees like I experienced when I was shopping. They simply presented there offerings and let you decide. I really appreciate the work everyone put in, and glad I could leave there without any buyers remorse or feeling like I was swindled. More
How about OUT STANDING As a second time visit to your shop Bobby and Tracy took the time to fit my car in for service and explained all to be done without any surprises. Usu As a second time visit to your shop Bobby and Tracy took the time to fit my car in for service and explained all to be done without any surprises. Usually in this kind of business the customer is a cash value. For these employees it was more then just that. They we're interested in helping and getting the job done and corrected. As a customer service background myself, I found this to be refreshing and sincere. These gentlemen reflect the tradition of business and CLASS CUSTOMER SERVICE... More