Coon Rapids Chrysler Dodge Jeep Ram - Service Center

Thanks for your help! Oh no I thought, I don't know what to do. I have spilt bleach in my "almost new" vehicle! So I contacted my car sales lady Carolyn Hagen. Carolyn enc Oh no I thought, I don't know what to do. I have spilt bleach in my "almost new" vehicle! So I contacted my car sales lady Carolyn Hagen. Carolyn encouraged me to talk to the service department to discuss my options to re-dye the big white stain on the floor of my car. I came into Coon Rapids Chrysler Dodge Jeep Ram service department and talked to Scott Hemmerich. He helped me troubleshoot how to fix my problem. Thanks for the friendly, helpful service! I appreciate it! More

Great Service! I was coming in for oil change... Had some questions about other service I will be needing soon. Thanks to everyone who helped me get my questions an I was coming in for oil change... Had some questions about other service I will be needing soon. Thanks to everyone who helped me get my questions answered. More

Awesome Service!! I recently visited your dealership after calling my salesperson Carolyn Hagen, who sold me my used Ford Fusion. I let her know that I needed tires ASA I recently visited your dealership after calling my salesperson Carolyn Hagen, who sold me my used Ford Fusion. I let her know that I needed tires ASAP! She introduced me to Joe who helped answer all my questions. Joe was great to work with. He got me pricing from parts, explained all my options, and even went over the tread wear rating. He also told me about their free tire rotation program and how they fill the tires with nitrogen when purchased at the dealership. I really like that! I am a single woman and appreciate GOOD SERVICE and being well informed of my options. I will continue to use this dealership. Thanks to your great team! More

#1 Light for Oil Pressure comes on randomly right after #1 Light for Oil Pressure comes on randomly right after starting indicating a problem with some internal part (Oil Pump) Service Dept. said that it w #1 Light for Oil Pressure comes on randomly right after starting indicating a problem with some internal part (Oil Pump) Service Dept. said that it would cost $80.00 to check it out. OK they checked it out and told me that with the palmary check that they could not find any thing wrong ,but for another $200.00 they could run more in-depth tests. and that the unit was not under warranty even thought it monitored a internal very expensive part the (Oil Pump) which if fails would leave Jeep responsible for FIXING the 3.7 Engine.- - - $3000.00 for repairs! ----$300.00 CAR RENTAL and the in convince of not having my SUV. #2 Talked to Kevein Devoy we agreed that I would pick up a new sensor and that he could pay me up to $100.00 for getting and installing it. Nothing about the glass repair. #3 Part of the purchase agreement was also to have the dings taken care of on the front window by by your so called glass expert, Well after several attempts on my part to have this fixed and talking to the Dealer it was agreed that the expert ,would fix the window at 10.30am .The glass expert did not show until 12.30pm, Then preceded to make my windshield worse than what it was, I told Jesse Jagunich, that I was not happy with the workmanship. but nothing was done. In my opinion I will recommend to all my friends, family, any one that will listen to me to take their car to a different dealer, More

The service department was being paid to do oil changes and other regular maintenance, by a purchased oil change package with inspections that we bought when we purchased the vehicle. They charged this co and other regular maintenance, by a purchased oil change package with inspections that we bought when we purchased the vehicle. They charged this company for inspections that were obviously not completed, as our brakes failed and we had to have an independent mechanic take care of the brakes for us. They stated that if the dealership would have taken the wheel off to look at the brakes, which according to the independent mechanic is a must for a visual inspection, they would have seen that rotor was about to fail. Since then we have had to make sure the service writer writes down things we think need to be inspected because on previous oil changes the technicians have not done so. The final straw was the fact they tried to charge me for something without even divulging that there was going to be an hours worth of shop labor just to look at it, and I do mean just look at it without an authorization to conduct any repairs. Now I just may have complained to them and the service manager about an hours charge if they told me about it but I wouldn't be a irate as I am bout the omission of the costs. In summation is the sales department was great but don't ever go there for service. More