Cooley Motors
Rensselaer, NY
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Dealer went out of their way to ensure a model on the lot was not "swapped" to ensure local customer was satisfied. Appreciated them doint this and service was excellent and swift. was not "swapped" to ensure local customer was satisfied. Appreciated them doint this and service was excellent and swift. More
I would reccommend not dealing with this dealership. The employees there are nothing but dishonest, sleezy, lying individuals who don't know what customer service is. My experience was horrible and I was de employees there are nothing but dishonest, sleezy, lying individuals who don't know what customer service is. My experience was horrible and I was decieved, lied to, given the "run around" and fooled around for hours on end. Don't waste your time dealing with these people, they will NOT serve you well. More
I don't know if its a 1st impression but I wasnt satisfied. I think they can do better in the customer service arena. there are other people within the dealership that are very good at what they do satisfied. I think they can do better in the customer service arena. there are other people within the dealership that are very good at what they do More
Joe was very knowledgeable about Volkswagen cars. He was very accommodating and answered all of our questions. We appreciated that we didn't feel pressure to buy the car. We had a very good experience and i very accommodating and answered all of our questions. We appreciated that we didn't feel pressure to buy the car. We had a very good experience and it was a pleasure doing business with them. More
I have been to Cooley in the past to buy a car, and so it was an easy choice for me to go back when it was time to buy another one. The staff, Jason, and the management are friendly and kind. The delivery pr was an easy choice for me to go back when it was time to buy another one. The staff, Jason, and the management are friendly and kind. The delivery process is simple, yet informative. You can count on the fact that I will be back again! More
The person I worked with was really great. For being a car sales man, he was not pushy at all. His overall professionalism was excellent and I will be recommending him to others. Mike, who I also worked w car sales man, he was not pushy at all. His overall professionalism was excellent and I will be recommending him to others. Mike, who I also worked with for a bit, was also helpful and professional. Great job to the both of you! More
Nagie was an excellent salesman to work with, but working with Jason was a horrible experience. He failed to do his job properly resulting in so many additional trips for myself back to the dealer, as well with Jason was a horrible experience. He failed to do his job properly resulting in so many additional trips for myself back to the dealer, as well as our loan provider changing after we had ALREADY picked up our car and driven it around for 2 weeks because Jason didn't make sure everything was set before giving me the keys to the car. I am appalled at the lack of professionalism and thoroughness that i expected when dealing with a so called "reputable" dealer. You're better off getting a car elsewhere. If Nagie found another dealer to work at I think this would be a wise move on his behalf, because associating with such a poor dealership does not make him look well. More
March 2012. they sold me my mazda speed 3 (that process was a whole circus in itself). i had them put new tires on my speed 3. they ended up causing gouges on two of the wheels and scratching the paint aro was a whole circus in itself). i had them put new tires on my speed 3. they ended up causing gouges on two of the wheels and scratching the paint around the center caps on three of the wheels. they said they did not do it. my wheels are 18 inches and in pristine shape except for one curb rash scratch i did. the worst of the gouges are around a TPMS sensor they admitted they broke during the tire install. i looked at the wheels right after install, but could not see the damage until after i washed off all the lubricant on the wheels used during mounting. i guess i should have taken pictures before the install and washed them after the install at the parking lot to perform an "irrefutable" argument. NOT recommended for wheel or tire work. they did do a nice job evaluating my turbo though.i do my own oil changes, and a recent time under the car i say some minor oil staining under the engine. i thought the turbo or engine might be leaking. turns out it was dripping oil from a sloppy previous oil change i had them do (the only one they did due to some corroded bolts in the plastic guard under the engine i couldn't remove). so it only cost me $200 for them to pull some of the turbo apart to find out it was okay. More
My experience at Cooley was great! Hassle free and 5/5 stars! The internet sales manager went above and beyond. I felt comfortable buying a car from this dealership, and when I left I felt great about the stars! The internet sales manager went above and beyond. I felt comfortable buying a car from this dealership, and when I left I felt great about the deal. When I tell people about Cooley you're always highly recommended! More