Cooley Motors

Issues from the get go I recently purchased a truck and immediately from day one it was off to a rough start. The truck was "detailed" but was still incredibly dirty upon pu I recently purchased a truck and immediately from day one it was off to a rough start. The truck was "detailed" but was still incredibly dirty upon purchase. The undercarriage was covered in mud, there were still stains on the seat, the bed wasn't cleaned, tint was removed from the vehicle and the glue was still left behind and the headlight was damaged in the process of removing said tint. On top of the cosmetic issues, a day after purchasing the truck I come outside to a giant puddle of oil under the vehicle. Upon inspection the oil filter was barely screwed on. I returned to the shop and brought it up, they "inspected" it and found no issues. I come out again a day later to a puddle of oil under the vehicle a second time. I spoke with the individual who detailed the truck and he stated that he was rushed into cleaning the vehicle as he was given 30 minutes notice the vehicle was being purchased. They cleaned a dirty spot on the seat and offered me an additional free oil change to offset the cost of me having to add oil. More

Purchased car with blown engine I would never buy anything from this dealer!!! I purchased a car for my son for his graduation. Since day one the car would not hold oil. After fighti I would never buy anything from this dealer!!! I purchased a car for my son for his graduation. Since day one the car would not hold oil. After fighting with the dealer i was told by the service manager i essentially purchased a car for $10,000 with a blown engine. After more fighting they agreed to "replace" the motor. After them having the car for almost a month i was given the car back with what they said was a replacement engine however couldn't provide information on how many miles on it. So pretty much a bait and switch...sell a car with x amount of miles for top dollar then switch motor for one with obviously more miles. But wait not done...a few weeks after getting the car back same issue car completely drained of oil after 1000 miles so was the motor ever replaced?? Calls have been placed with no response. So in the end im out 10,000 for a car sold to me at top dollar with a blown engine!!! I have brought many cars from $10,000 to $60,000 and i can say this dealer is the worst ever. Im surprised they are still in buisness and wonder how many other people have gotten taken advantage of!!! Stay far away plenty of other dealers that wont sell cars with blown engines!!!!! More

I bought my first car from Cooley Motors I came up here from lower NY to buy my Mazda 3 Hatch. My salesman Mike Rezek, along with the rest of the staff were very friendly, and straightforward I came up here from lower NY to buy my Mazda 3 Hatch. My salesman Mike Rezek, along with the rest of the staff were very friendly, and straightforward. I got a great deal on my car, after every was all said and done. Great people, I'll be back here for the next car! More

100% Used car warranty is a scam I purchased a 2012 Jeep Wrangler Rubicon from them and had 4 problems with it in the 60 day 100% warranty period and they said that none of the items I purchased a 2012 Jeep Wrangler Rubicon from them and had 4 problems with it in the 60 day 100% warranty period and they said that none of the items were covered. They do not tell you that the 100% warranty does not cover 100% of potential problems. Buyers beware More

Great service from people that care I had a great experience at Cooley, great service and was treated like I mattered. Alfie Giuliano got me into a car at a price I could afford and made I had a great experience at Cooley, great service and was treated like I mattered. Alfie Giuliano got me into a car at a price I could afford and made sure everything was as easy and stress free as possible. Even the other salesmen I met there were very nice and personable and made me feel as if I made the right choice in the car and dealer I chose. I would recommend not only the salesman I dealt with but also if you are looking for a good deal on your trade and a dealer that strives for excellent customer service I would recommend Cooley motors. More

Absolute Professionalism From Alfie & Cooley Motors! I was looking for a brand new car as a mom of 2 school age kids. I often felt that other dealers and sales representatives took my kind nature for nai I was looking for a brand new car as a mom of 2 school age kids. I often felt that other dealers and sales representatives took my kind nature for naivitè. However, my husband is a professional in sales and spent years as a pro rider, and I knew a lot more than other dealers assumed as they shoved me and pushed me into test drives of cars I had ZERO interest in for our family. Enter Alfio Giulano at Cooley Motors. He was the first person who made ME feel like a person. Like a human. As a family man, he understood my needs and wanted as well to introduce to me to technological updates that were absolutely integral to my decision making process. Mr. Giuliano asked questions and LISTENED more than he talked; in ANY sales this seems to be rare. He let me talk about our familiy's needs and our budget and we test drove the Volkswagen Jetta which was a PERFECT fit! It was not a huge momcar which I did not want yet it had great safety ratings, room for the kids' booster seats and had great gas mileage. Overall, fit and finish was our ideal family vehicle and thanks to Mr. Giuliano we found it. Our family loves our new car! Thanks to all at Cooley! More

Awful...terrible...sums it up. Where should I start about this dealership. I found a truck that I loved and the experience was less then desirable. It was awful. My salesman alfie, Where should I start about this dealership. I found a truck that I loved and the experience was less then desirable. It was awful. My salesman alfie, didn't contact me in a timely matter when he found out the financing and Jessica, the finance manager, it took her two days to respond back to me when I told them I wanted to pick up the truck on a Friday. I went to see the truck on Tuesday and I thought Friday was more then ample time. My salesman said he had to leave early and didn't want to return back to the dealership that day. I finally heard back from the finance manager when I showed up at the dealership to wait another 30 minutes for her. Finally I could pick up my truck Saturday morning. I asked for a full tank of gas since they completely xxxxx me on my trade and it was the least they can do. Alfie laughed at me and continued on his way while I was signing paperwork in the office. I also felt extremely pressured to purchase the cream of the crop warranty because the vehicle was so old and the finance manager told me not to even bother looking at the other warranties because they did not cover anything. I finally wrapped everything up and alfie did not do a walk around with me and show me how to use this what was considered an old vehicle, but it's an 09 Avalanche with 50k. Thanks for making it feel like a piece of junk. The next day, my mirrors that are supposed to fold in, one is broken. I call Alfie...no response back. I call service for two days straight and no one called back after I left 3 messages. Finally someone called me from service and she gave me attitude saying I should know better, but since my sales experience was so awful they would wave the deductible since Mr. Cooley cares about his customers. So I make an appointment with service for the following Friday. My mirror never got fixed because the next day, Justin, another Business Manager was calling me to tell me they were coming to tow my truck because I had not met the deductible. So for 4 days straight I kept getting phone calls asking where the truck was and they were picking it up. I financed it through an independent bank which I signed with them and all guidelines were met. He continued to harass and call me. Also someone named Kim the dealer was calling my insurance company to change my policy without me knowing. Hey Cooley that's fraud. You can't go and change a contract after it's been done or use my personal information in a negligent manner. My contract is with the bank and not you. My mirror is still broken and now I don't trust Cooley motors because what they have done. I wanted to return the vehicle and have them pay off the loan since it was still in a timely matter and Alfie laughed at me on the phone like I was a joke. So to some it up, if you are in the mood to get insulted and treated like you are just money..go there. I also had Tim Barnes, another salesman, send me harassing messages after writing a review about the dealership. Never in my life have I have never been so disrespected after purchasing a vehicle. More

Friendly It's sad to see the bad reviews. I had a great experience. Terry Halsey was friendly and not pushy. I told him what I wanted and he delivered. Justin It's sad to see the bad reviews. I had a great experience. Terry Halsey was friendly and not pushy. I told him what I wanted and he delivered. Justin Rosado the finance person worked the numbers to keep me where I wanted to be. I've gone to different dealers over the years and this was easiest I've experienced. More

Not so good an experience When shopping for a Mazda3, we presented the folks at Cooley with a price we got from another dealer approx 90 miles south of Albany. Instead of tryi When shopping for a Mazda3, we presented the folks at Cooley with a price we got from another dealer approx 90 miles south of Albany. Instead of trying to match or beat the the price, Andre proceeded to explain how the other dealer couldn't possibly sell the car for that low a price and accused them of all sorts of shady business practices. This was of course just a ploy to prevent me from leaving and going to the other dealer. After getting a price quote for the Mazda3 and a low-ball offer for my trade-in from Cooley, I went to the other dealer to get a trade-in offer from them. I ended up purchasing my Mazda 3 from Mazda of Poughkeepsie that night because they gave me a much better price on the car as well as a fair price for my trade-in. As it turns out, none of the horrible things that Andre accused them of were actually true and I ended up paying over $3,000 less than the deal that Cooley had offered. A couple of days later, Andre called me on the phone to see how I made out. After explaining that I purchased the car at the other dealer, he told me that there's no way that other dealer could have sold me the car for the price I paid. What unbelievable arrogance from Andre. In the end, I got a much better deal elsewhere. The sales staff at Cooley did not impress me with their deceitful and arrogant sales tactics. I also had to add their automated emails to my spam filter because I still get multiple emails a day from them even after informing them that I have already purchased a car from someone else. More

Not awful anymore! So happy I went here! They don't have the best reviews, but they had the best used cars compared to every other dealership in the area, so I couldn't So happy I went here! They don't have the best reviews, but they had the best used cars compared to every other dealership in the area, so I couldn't pass up going. It was surprisingly a very pleasant visit.. The people were great, and the process was quick and easy. GO HERE! More