Cooley Motors

Service department nightmare I brought my 2012 CX-9 in for service. There is water leaking out of a floor vent in the passenger side whenever I make a left turn. They supposedly t I brought my 2012 CX-9 in for service. There is water leaking out of a floor vent in the passenger side whenever I make a left turn. They supposedly took care of the problem. Drive the car home and still water is coming out of the vent. Called them to explain that I was still having the same problem and was told to just drive it for a week and it should stop. Of course that didn’t solve the problem so I brought the car back a 2nd time. Again they said the car is fixed now we found a stick in the drain for condensation... I take the car home and after the AC is on for a short time water continues to leak... the carpet is completely soaked and I’m worried about mildew or mold. I call the service department and explain to them the inconvenience of now having to bring the car back a 3rd time for what should have been fixed correctly to begin with. Both my wife and I work and we have to shuttle toddlers back and forth to pre-school on top of working different shifts in an operating room. The very rude and unsympathetic service employee I was speaking to grew tired of me explaining my situation to him and said “ we are done here” and hangs up the phone on me. I have never been treated so poorly by a “service department” in my life.... I have been a long time customer of Cooley Mazda but I will never do business with them again... I apologize for the very long rant.... More

Incompetent I own a Mazda CX-9, which has a known problem, the "transfer case". Our car was making a noise, which my mechanic localized to the transfer case. He I own a Mazda CX-9, which has a known problem, the "transfer case". Our car was making a noise, which my mechanic localized to the transfer case. He suggested taking it in to the dealer to get the issue diagnosed. Brought it to Cooley for a diagnostic exam. After a half hour of work, they declared that it needed a new transmission, but that the transfer case was fine. They "heard a sound" in the transmission. Estimated cost, $6k. I took the vehicle to a transmission guy, who actually disassembled the drive train and determined that Cooley had it exactly backwards: the transmission was fine, it was the transfer case that was bad. I understand that they didn't take the thing apart and were making a guess based on limited info. What I don't know is what would have happened had I let them do the work. My strong sense was that they were going to freight in the transmission and just go ahead and swap it out. But the bigger issue is, a Mazda shop should be the ultimate expert at diagnosing a Mazda problem, but there seemed to be very little actual effort expended in this diagnostic process. Not recommended. More

Horrible Customer Service I have been to Cooley several times over the last 4 months. At first Olga (the saleswoman), was very pleasant and accommodating. I really felt that sh I have been to Cooley several times over the last 4 months. At first Olga (the saleswoman), was very pleasant and accommodating. I really felt that she was willing to work with me to get me the best price for the vehicle that I wanted. Unfortunately, the payments were still a bit too high for me at that particular time, so I took HER advice and waited until March to get the best Mazda lease deal. I finally went back there this afternoon, ready to get serious about leasing the vehicle that I was interested in and even saved a good portion of my tax return to put more money down on the car that I wanted (I didn't tell them that I had more $$$ to put down, of course because I wanted them to negotiate the msrp). Upon arriving, I was immediately given an attitude by Olga and by her sales manager who insinuated that I "trashed them on Facebook" all because I commented on a FB post a week or so ago giving specific details that this dealership purposely left out when people were commenting that it was a great deal (Cooley was advertising a 2019 Mazda CX 5 for $179/month and I commented that in order to get that price, you had to put 15% msrp down which was over $6400- not including tax, title, registration, or acquisition fees- for a base/sport CX 5 that you would be giving back in 3 years.... how is that "trashing"? It is 100% the truth according to Cooley themselves when I called about this deal and had to talk to 2 people to get answers because they weren't even aware of the post). Well, the appointment went downhill from there and the manager basically told me that Olga wouldn't be able to negotiate the msrp price on the particular vehicle that I was looking to lease. They immediately tried to quickly get me out the door after mentioning 3 separate times that I "trashed them" and they also proceeded to interrogate me several times about going to DePaula Mazda to get a better price on the CX 5. News flash.... that's called car shopping! You guys aren't the only fish in the sea, nor should you be. Screw them! I'll gladly take my business somewhere else if they're not willing to negotiate. Their customer service skills suck and they are all clearly sneaky and childish. A manager should not introduce himself to you then immediately say, "nice to meet you in person rather than seeing you bad mouthing us on Facebook". Get it through your heads Cooley, I didnt bad mouth you... I mentioned key details that you failed to disclose to potential customers in an effort to not waste their time like you wasted mine. Anyways, I've heard many horror stories about Cooley and read numerous bad reviews about them on FB, Yelp, and Google. Bottom line is, walking away from their dealership today was clearly a blessing in disguise. I would rather work with DePaula Mazda. At least they don't have sneaky sales reps. Stay classy Cooley! More

Nonsense service Though it can be finished in less than 1 hr, they said it will take 1.5 hrs but finished in less than 1hr. Still they charged for 1.5 hr for labour ch Though it can be finished in less than 1 hr, they said it will take 1.5 hrs but finished in less than 1hr. Still they charged for 1.5 hr for labour charges.. Will never go there, and worst experience with staff over there.. More

Easily the worst customer service experience of my life. My recent experience at Cooley Motors was easily the worst customer service I have ever experienced. I would avoid going here at any and all costs. My recent experience at Cooley Motors was easily the worst customer service I have ever experienced. I would avoid going here at any and all costs. -I called in a service appointment request on Fri the 21st. -Per their request I dropped off the car on Wed the 26th first thing in the morning for a 2hr service. -I called 4.5hrs later and got an answering machine. -I received a call back 35 mins later stating “I was told something about your car by the service supervisor but I forgot because I’ve had a few calls, I’ll have him call you.” -This continues on with me calling 3 more times up until 4:45 when I finally got the services manager on the phone who told me he had a few items on my car to discuss and asked if he could call back in 2 minutes when he had my work sheet. NO CALL -5:15 PM now 15 minutes before close I asked if I could have my car back. They told me to come in (no other info) I went to the dealership and was told they couldn’t do the recall they stated they were going to because my fuel level was high (no call anytime during the 9hrs for me to come and drive it to waste some fuel). The major issue I was experiencing (fuel door not opening) was no fixed even though I called asking for that part to be replaced and set an appointment so they could get parts in and ready. The only item they did do was replace my key fob battery. Now I’m driving with no ability to refuel, quickly running out of gas and their answer was we will call in the part FIRST thing in the AM on the 27th. They stated I would receive a call that morning and even re confirmed my phone number. It is now Saturday the 29th and I have yet to receive a call. This is the absolute worst organized business I have ever seen and the Cooley’s should be ashamed to have their name on the door. More

Awful Customer Service I went to Cooley when my lease from them was ending to lease another vehicle. I met with Zach Williams who maybe spent an hour with me between the two I went to Cooley when my lease from them was ending to lease another vehicle. I met with Zach Williams who maybe spent an hour with me between the two times we met and he could not give me he price I wanted. He even stated that I could go to any other dealership and they would not beat the price he gave. He continued to text me day after day asking if I had decided on the car to make the deal without giving me a better price. Well I did go to another dealership who not only gave me a better price, but a better price on a nicer car. Zach continued to text, not call, text me incessantly and when I finally told him that I found a better deal he ask “how I could possibly have done this to him after jerking him around for six weeks wasting his time (we had only been talking for less than 3 weeks) that he wished he knew where I worked so he could come in and waste my time and then go somewhere else”. He was completely inappropriate and unprofessional. I have never been treated so badly by a customer service representative. I will never go back or reccomend Cooley to anyone looking to buy or lease a car and if I could give a no star review I would. More

Great customer service, great car Zach helped me get out of my lease and into exactly the car I wanted at a great price. He provided great customer service and more than made up for t Zach helped me get out of my lease and into exactly the car I wanted at a great price. He provided great customer service and more than made up for the experince I had prior. More

Great deal I bought a new CX3 here today, I like the transparency and honesty that a lot of dealers just wont give you. Upfront pricing and friendly staff would I bought a new CX3 here today, I like the transparency and honesty that a lot of dealers just wont give you. Upfront pricing and friendly staff would definitely buy my next vehicle here and recommend to friends and family More

lies, lies, and more lies This is the worst VW Dealerahip ever. Their service department is run by criminals. Be warned you will end up with bigger problems when they take a w This is the worst VW Dealerahip ever. Their service department is run by criminals. Be warned you will end up with bigger problems when they take a wrench to your car and then will deny the work to VW of America when you call to lodge a complaint. They have destroyed my motor and have taken no responsibility for doing so. Art and Randy are the worst in the service business! More

Lies Lies just a piece of garbage Cooley Motors is the worst place to buy a car. Got a used car from them,brought it back for some warranty work, interior lights weren't working. Kept Cooley Motors is the worst place to buy a car. Got a used car from them,brought it back for some warranty work, interior lights weren't working. Kept the car for over 30 days and finally left a voicemail(still have it) saying everything was fixed, Lights have been repaired everything works good. Went to pick it up and nothing was fixed after over 30 days,Left car there,told them to fix it. Next day sales manger (Patrick) said what do you expect,you bought a used car,we aren't going to fix it. I asked the service guy(Brian)why you sent me a voicemail saying everything was fixed but nothing was, he told me someone told him to lie to me but couldn't say who. I'm In the process of filing a complaint with department of motor vehicle, and the Attorney General's office and bash them every chance I get on social media . Live and Learn More