Cook County Ford Inc - Service Center

This dealership was very disappointing, because our car was in the shop for 8 months due to a recall part, and they didn't offer us a loaner to drive. The experience was horrible because my daughter was w was in the shop for 8 months due to a recall part, and they didn't offer us a loaner to drive. The experience was horrible because my daughter was without a vehicle, and we had to purchase another vehicle just so she can have something to drive. We purchased this vehicle new through Cook County Ford, and felt like they didn't care. I know other car companies provide loaner cars for their customers to drive, and I feel like Cook County Ford could have done the same. Finally picked car up June 30th, and then they had the nerve to charge us for something else that was fixed on the car. More

Friendly bunch of people Wes in the service department has always been the best with great service has always been the best with great service More

Excellent service department. Always friendly and timely. Great customer service. Chuck and Wes are alway willing to go above the call of duty. Always friendly and timely. Great customer service. Chuck and Wes are alway willing to go above the call of duty. More

All around good experience good people all went as expected no unwanted surprises and a nice waiting area to sit in while work was being done expected no unwanted surprises and a nice waiting area to sit in while work was being done More

Buy all my vehicles there. Friendly people and service is great. That’s all folks!! Friendly people and service is great. That’s all folks!! More

Nicest place to deal with! Friendly staff! I came in at the last minute and they still managed to take care of my car! Friendly staff! I came in at the last minute and they still managed to take care of my car! More

you can count on Chuck and Wes in the service department. Greg and Brandon and the team will take care of you. Best Ford Dealer in the South East! Greg and Brandon and the team will take care of you. Best Ford Dealer in the South East! More

They were courteous They were prompt They were knowledgeable Their pricing was reasonable Will go back knowledgeable Their pricing was reasonable Will go back More

Excellent timely service. I was Greeted when I walked in and checked on while waiting. I was Greeted when I walked in and checked on while waiting. More

Done everything they said. The wait time for parts was a huge problem that caused me to loose work time with my truck. The wait time for parts was a huge problem that caused me to loose work time with my truck. More