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Cook County Ford Inc

Adel, GA

4.9
301 Reviews
When you shop for a new car, we know you have a choice in dealerships. That's why we offer bottom-line prices on every vehicle on our lot. Since 1993, customers have never had to haggle over the cost of their new car or suffer from sticker shock. Our staff is non-commissioned, so you can trust us to help you find the vehicle that's best for you. The good folks at Cook County are the proud 15-time recipients of the Ford President's Award. What does this mean to you? You can expect outstanding customer service and satisfaction from our team. We are going to exceed your expectations in every department — every day.
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1000 S Hutchinson Ave

Adel, GA

31620

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Showing 301 reviews

April 28, 2022

Excellent timely service. I was Greeted when I walked in and checked on while waiting. More

by ernie.phillips
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022 -

Cook County Ford Inc responded

Thank you for sharing your experience with us, Ernie! We try to make everyone feel at home and never forgotten so this was great to hear! Come see us again soon! -Kyle H., General Sales Manager

April 28, 2022

Great guys. Great vehicle. Very good price. They did what they said they would do. It was a very enjoyable experience. More

by repapak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dexter Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022 -

Cook County Ford Inc responded

We are happy to hear that you had such an enjoyable experience with us, Bob! You are a pleasure to help too! Please let us know if you need anything at all! -Kyle H., General Sales Manager

April 21, 2022

I wasn’t even in the market to purchase a new vehicle but fell in love with the Bronco Sport. Excellent customer service sealed the deal. More

by cindy_suber
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kendrick
May 12, 2022 -

Cook County Ford Inc responded

We're glad that you stopped by to look! Sometimes, buying a new vehicle doesn't have to take weeks or days of debating with yourself to get it. When it's love, every day you wait to be together is just another wasted day. Thank you again for trusting us with your business! -Kyle H., General Sales Manager

April 20, 2022

This dealership likes to price gouge customer orders which were ordered online through Ford and then the customer chose your dealer for them to try and steal $15,000 from the customer this dealer should More

by Montroycj
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle Hand
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

Cook County Ford Inc responded

We appreciate your concern and will continue to reiterate that we did not mislead the customer in any way throughout their entire reservation to delivery process. You can reach me directly at (229)896-6494 with any further comments or questions. -Kyle H., General Sales Manager

April 19, 2022

Done everything they said. The wait time for parts was a huge problem that caused me to loose work time with my truck. More

by trey6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Cook County Ford Inc responded

Thank you for your patience, Trey! We agree that there is definitely an issue with obtaining parts and products now but we are glad that you hung in there until we could get them in for you. We appreciate you for letting us take care of your service needs and hope you'll come back again! -Kyle H., General Sales Manager

April 19, 2022

Avoid, dishonest and does not honor their word. Takes orders and marks up price before you take delivery More

by Ralph
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kirk Hand
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

Cook County Ford Inc responded

We appreciate your concern and will continue to reiterate that we did not mislead any customers in any way throughout their entire reservation to delivery process. You can reach me directly at (229)896-6494 with any further comments or questions. -Kyle H., General Sales Manager

April 15, 2022

Seamless process from order to delivery. Salesperson kept me updated and Ford also updated with emails and tracking. I was always hesitant of ordering/purchasing a vehicle sight unseen but I More

by JFS234
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirk Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Southerland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Cook County Ford Inc responded

While certainly none of us are in love with the new way of ordering vehicles, it does make us feel good knowing that you were pleased with your experience! Thank you for taking that leap of faith! We hope you'll call on Brandon to help you again soon! -Kyle H., General Sales Manager

April 08, 2022

They got me in same day for service and I was in and out in an hour…very fair price too. More

by themason_5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Cook County Ford Inc responded

We're happy to hear that you were pleased with your visit! Please call on us again soon! -Kyle H., General Sales Manager

April 02, 2022

Wes was friendly,courteous,and listened to my request on service. My appointment was on time and work was done in a timely and professional manner. It's a great place to have work done. More

by DJSHERLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wes Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Cook County Ford Inc responded

It is great hearing from you! Wes is a vital asset to our business and we are proud to hear about your experience! Please let us know when you need us again! -Kyle H., General Sales Manager

April 01, 2022

Great people very personal and very accommodating the fastest car purchase I have ever made More

by DANIELBATESPRECAST
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Southerland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Cook County Ford Inc responded

Thank you for giving us a chance to earn your business, Daniel! We're happy to accommodate and look forward to serving you again soon! -Kyle H., General Sales Manager

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