Cook Automotive - Aberdeen
Aberdeen, MD
Filter Reviews by Keyword
By Type
Showing 102 reviews
The overall service of the employee Ryan Walter to help me find the proper car according my personal needs at the best price as well as at the best quality was more than excellent. Also the general offer o me find the proper car according my personal needs at the best price as well as at the best quality was more than excellent. Also the general offer of the cookauto for used cars it is quite impressive in comparison with other dealers. More
Dropped by to discuss purchasing a car they have on their lot. Was told at the time that the price displayed online was the definitive price. After spending a hour and a half waiting, the salesman came b lot. Was told at the time that the price displayed online was the definitive price. After spending a hour and a half waiting, the salesman came back with deal paperwork that had increased the sales price of the car by $1,000 and proposed to give me the NADA rough trade-in value for my vehicle (which is in near showroom condition and considered low mileage by NADA). The justification was that he could purchase a car like mine from an auction at that price, and that the advertised price on the internet was actually a "special" price only available to people with a minimum credit score. I turned the deal down flat. Got called in to speak with the sales manager (who was also doing F&I). He played with the numbers and produced what he said was his bottom line deal. It still wasn't acceptable so I said thank you and walked. I hadn't even made it to my car when the salesman was offering me yet another a deal that beat the one just tendered by the sales manager as his supposed "bottom line deal". This is honestly a bait & switch outfit. They advertise low prices on the internet and then start flim-flamming the numbers once they have you in the door. They also, despite my express instructions that I did not want a ton of credit inquiries generated, sent the loan to four different lenders and pulled all three bureaus themselves as well, resulting in exactly what I had told them I did not want - many inquiries showing up on my credit report. I absolutely will never return. More
Lav is a very friendly young man. He recently sold me a used Mazda 3. The entire experience was pleasant and easy. I highly recommend the dealership to anyone looking to buy a car. They are very knowledgea used Mazda 3. The entire experience was pleasant and easy. I highly recommend the dealership to anyone looking to buy a car. They are very knowledgeable and helpful. More
Very professional staff and company. Lav was great along with his manager. Very easy going and understood what we were looking for. Recommend all to this dealership!! SEE LAV and JT!! with his manager. Very easy going and understood what we were looking for. Recommend all to this dealership!! SEE LAV and JT!! More
Mo is one of the most efficient kind people I have ever encountered we never service anywhere except cooks he cares much about all of his customers encountered we never service anywhere except cooks he cares much about all of his customers More
I came in to look for a used Mazda and was very pleased with how the sales staff were eager to help me. Ryan was great to work with even though I didn't purchase. We will be back in the future. with how the sales staff were eager to help me. Ryan was great to work with even though I didn't purchase. We will be back in the future. More
Cook Auto really cares!!! I recently purcased a 2013 Dodge Dart. While having a sunroof installed my father had a terrible accident. I was in a brand new loaner car with only 37 miles on it. My Dart was Dodge Dart. While having a sunroof installed my father had a terrible accident. I was in a brand new loaner car with only 37 miles on it. My Dart wasnt ready yet. When I explained the situation to Greg and Sean they told me to talk the car whever I needed to, be with my dad and do what I needed to do to help my family. This realived so much stress. I returned the "new loaner car with over 650 miles on it and covered with mud from the mountains where my family lives. They welcomed me with a smile and told me not to worry about a thing. This dealership is the best!!! I will never buy another car from anywhere else. I am glad to say this will be an extended family to me for life. Thank you so very much for everything you did for me and my family. I love my new Dart and I love the new sunroof!!! Again I thank you from the bottom of my heart! Nichole Rush More
I purchased a Mecury Sable from Cook Motor Cars in Aberdeen. I got a great deal on the car. The staff is very freindly and accomodating but, my salesman "Ryan Walter" is over the top. He is #1 in my b Aberdeen. I got a great deal on the car. The staff is very freindly and accomodating but, my salesman "Ryan Walter" is over the top. He is #1 in my book. He is alway available for what ever i need. If he can't get it done himself, he will get it done. Thats the kind of salesman I like. YOU GO BOY!!! I love the car service department and the free car wash and oil change. There motto is "COOK CARES FOR LIFE" and they certainly living up to it. I would recommend these guys to everybody. More
I have never been in and out of a dealership as fast of as satisfied with the deal on a new car as I was with my new Mazda. The best part was the lack of hassle with my trade. I had been looking at the use as satisfied with the deal on a new car as I was with my new Mazda. The best part was the lack of hassle with my trade. I had been looking at the used car ads and knew what I could get for it if i sold it myself, but that the dealer would not give me that much. Jonathon made me an offer, I countered with what I had seen in the ads, and we met on the high-side of the middle! Thank you Cook Motors! More
The guys over at Cook Motor are pick up truck people! This is the second Ram 1500 we have bought from them and we are always happy with the experience. Jeff helped us to get a great deal both times. As g This is the second Ram 1500 we have bought from them and we are always happy with the experience. Jeff helped us to get a great deal both times. As general contractors we put a lot of wear on our pickup, but we could not do business without it. Cook's service department takes good care of us and we have never had to delay a job because of vehicle trouble. More