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Cook Automotive - Aberdeen

Aberdeen, MD

2.3
102 Reviews

1136 S. Philadelphia Blvd

Aberdeen, MD

21001

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Showing 102 reviews

February 16, 2024

Took a new (under1,500 miles) dodge truck in for a recall, now over 3 weeks later they still have my truck, and they don't know when the repair part will be in, asked to put the truck back in drivable More

by dennis.o.crouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
November 25, 2023

STAY FAR FAR AWAY FROM THIS DEALERSHIP. THEY SOLD US A TRUcK WiTH A BAD TRANSMISSIONS WE RETURNED THE TRUCK IN LESS THAN 48 HOURS AFTER WE BOUGHT IT, THEY TOOK THE TRUCK INTO THE SERVICE DE More

by J4site
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
SAM COOK.& SERVICE MANAGER &CUSTOMER ADVOCATE
April 11, 2023

DO NOT GO TO COOKS AUTOMOTIVE! They lie, they discriminate against women, they sold my sister a lemon and refuse to give her a loaner car while pretending to fix her car! She had c More

by Toria51969
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris H
January 21, 2023

Let me start by saying. .. I absolutely HATE buying vehicles! For many reasons.. The length of stay.. you get lied to.. I am a woman so I feel like I am being belittled half More

by johnssouthphillywaterice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan ( manager)
December 17, 2022

Cook Automotive pursues the too common strategy of obscuring the true price of the vehicle with a hefty documents fee of $499 (this is in addition to the expected tax, titling, and registration fees). More

by NolanMartin
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Sam Cook, Max Stahl, Dan Cahill
April 09, 2022

Sean refused to give me any type of price. Wanted me to drive an hour just to give me a price quote. So clearly the advertised prices aren’t legit. Plenty of dealerships out there that wi More

by cwilson
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean
October 12, 2021

Horrible people, horrible service, and they wont stand behind the 12/12 dodge warranty for all parts and labor. Replaced a door handle 3 times under warrenty, they claimed it was unfixable. Had the work More

by rc-headwaterleasing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Cook, Robert Cook.
August 21, 2021

Having gotten the runaround at another local dealership, I decided to check out Cook Mazda and received OUTSTANDING customer service and a great deal! Tavian was enthusiastic, friendly and knowledgeable and More

by Lesley M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tavian
August 03, 2021

Easiest transaction I've ever made. Cook had the best price for the vehicle I was looking for and they delivered the car to me the next day! No pressure about the extras that every dealer offers. More

by manny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tavian, Kathleen
April 19, 2021

NEVER BEEN SO DISAPPOINTED IN A DEALERSHIP IN MY LIFE. We've purchased 5 automobiles from this Dealership since 2014. Our most recent purchase we purchased 2 automobiles on the same day.Both new automobil More

by Malice1215
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
None
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