Continental Toyota - Service Center

Thank you Parts and Service Department-Stephon, Chris Ignasak, Jerry McWilliams - for the excellent maintenance of our RAV4. Also, greatly appreciate the car wash. You’re awesome! Ignasak, Jerry McWilliams - for the excellent maintenance of our RAV4. Also, greatly appreciate the car wash. You’re awesome! More

I went to this dealership looking for a Camry TRD but they didn’t have it so I compromised and saw a 2015 GT 5.0 mustang and bought it that they Leo helped me out a lot and got the car I wanted. I defini they didn’t have it so I compromised and saw a 2015 GT 5.0 mustang and bought it that they Leo helped me out a lot and got the car I wanted. I definitely had a great experience at this dealership. More

Staff was professional and gave me an ease of mind. Our service advisor, Daniel Ruvalcaba, was very nice and gave me details of what parts my vehicle may need in the future. service advisor, Daniel Ruvalcaba, was very nice and gave me details of what parts my vehicle may need in the future. More

One hour turn around on oil change this morning with car wash! Thanks Bryan Kendall and the efficient checkin staff. Appreciate your efficiency that saves me time. wash! Thanks Bryan Kendall and the efficient checkin staff. Appreciate your efficiency that saves me time. More

This is the second car I’ve bought from Continental Toyota this is a great dealership they go above and beyond the service department was excellent and their staff is very friendly I am very pleased Toyota this is a great dealership they go above and beyond the service department was excellent and their staff is very friendly I am very pleased More

I have been a customer at Continental Toyota for almost 10 years now, and sadly I think I’ve stepped foot in there for the last time. The atmosphere has changed, the attitude of the staff has changed, pric 10 years now, and sadly I think I’ve stepped foot in there for the last time. The atmosphere has changed, the attitude of the staff has changed, pricing has gone up, quality of service has gone down. Wait times are just crazy now. Communication is very poor, and most everyone I interact with there doesn’t smile, make me feel welcome, or really show the initiative to help me with whatever concerns I may have. For example: I asked about getting a discount on my oil change (5th one is free). The service associate said I needed to talk to the cashier. The cashier said I needed to talk to the service associate. I called to check on the status of my car and wanted to know if there were any service recommendations, the person on the other line said “sorry that information isn’t in front of me right now”. I waited 5 hours for an oil change and never got a call, and even when I called they didn’t have basic information for me. I used to love this place, but lately it feels like anything you need is like pulling teeth for everyone involved there. Once I was waiting to get my tire repaired. I waited an hour and went to check on things and the tire was just sitting there. I had my toddlers with me, and there was no explanation given at all. More

Jim Francis and the staff at continental Toyota are friendly and helpful. I will recommend them to all my friends and family. They always take time to explain everything to you. friendly and helpful. I will recommend them to all my friends and family. They always take time to explain everything to you. More

Alejandro from the service department is the kindest/honest person ever. That’s hard to find in the car service department recommend him 100%! He’s the best kindest/honest person ever. That’s hard to find in the car service department recommend him 100%! He’s the best More

We purchased two cars from them and have never had issues before. Unfortunately, we had issues with the service department. We tooknin one of our cars we purchased in there for services and the car wasn't fi before. Unfortunately, we had issues with the service department. We tooknin one of our cars we purchased in there for services and the car wasn't fixed to satisfaction. It was a $354.00 loss and the issue wasn't resolved. The service manager and employee were very rude and not helpful at all. My husband didn't trust to take the car back for more "repairs" so it was a loss of money and they refused to pay back the money for services not done. More

HORRIBLE! HORRIBLE! While the sales area may be wonderful because it's their income for the salesman, the Service/Collision dept. is just terrible. They are slow and unknowledgeable, putting it nic wonderful because it's their income for the salesman, the Service/Collision dept. is just terrible. They are slow and unknowledgeable, putting it nicely, it took them 4 weeks to do minor repairs which I was told it would only take 4 business days. Of course they kept taking their sweet time & giving ridiculous excuses & never communicated with me, I had to keep calling to get information. When I finally tried to pick up my car it wasn't even done, I left the vehicle there so they can address the issue & they were not very happy, I was told they will see what they can do as a courtesy & of course they never did nothing additional & made me believe they did. Again I had to call 2 days later & had to take vehicle back as they were not able to do anything. They may be good in sales but they suck in REPAIRS. And by the way, the courtesy inspection, they billed my insurance for $72. Chris & Nathan had no clue on handling my concerns & the mechanics are useless. Also, staff in the service area were not helpful nor were there even friendly. I had to put 1 star but it's actually no star More