Continental Toyota - Service Center

It's great to compromise thanks Joe Miglio for helping sort out a glitch. The deal you gave to my daughter solved a problem. Your dedication to customer service and reten thanks Joe Miglio for helping sort out a glitch. The deal you gave to my daughter solved a problem. Your dedication to customer service and retention was clearly evident. My daughters van is back on the road and we are very satisfied. Thanks again for reaching out to all of us with great service. Roger Lis Lynn Lis Tiffany Insalaco Matthew Insalaco More

Good Service Experience When I bought my new Toyota I bought the appearance package and side mouldings. I dropped the car off, they drove me 10 miles back to my house and pi When I bought my new Toyota I bought the appearance package and side mouldings. I dropped the car off, they drove me 10 miles back to my house and picked me back up when the work was completed. GREAT!! More

Great Experience--As Usual Stopped in and spoke with Violet today regarding car rental. She is one of the reasons Continental Toyota gets the high marks it does. Super friendly, Stopped in and spoke with Violet today regarding car rental. She is one of the reasons Continental Toyota gets the high marks it does. Super friendly, attentive, informative and easy to talk to. I'll keep going back there as long as I own a car. More

service This is one of many excellent experiences. I love the hospitality and the understanding they have for their customer's needs and wants! Never had an i This is one of many excellent experiences. I love the hospitality and the understanding they have for their customer's needs and wants! Never had an issue and if there is it is always resolved from the beginning. Luke is always a great helper for all my service needs. Al and si were also very friendly and courteous. John the service manager is always so quick to diffuse any situation that is needed in the service department. I really have no complaints and don't see why any one would. This dealership is one of the best dealers I have been to and they have the best employees and great work ethics. More

Perfection on 4 wheels My dream car needed it's finishing touches. Clear coat, clear bra, sound & rust proofing and tinting on my windows. I do not trust my car with just an My dream car needed it's finishing touches. Clear coat, clear bra, sound & rust proofing and tinting on my windows. I do not trust my car with just anyone and was apprehensive of leaving it. Lee Sizemore is wonderful, she assured me that my car was in good hands. She made me feel comfortable in my decision in leaving it with her. My car is awesome now. And I am ever so thrilled. Lee is the type of employee that you hold on to and treat right. One hand washes the other. Give her a raise and treat her well. I don't want to forget my service advisor, Michelle Eisa. She was very pleasant to work with and helped comfort me in my decision also. Overall great job !!!!!!!!!! 113% More

Service review Francisco was awesome! He was very kind and patient. He explained everything we needed in detail. We will definetely recommend Continental to our f Francisco was awesome! He was very kind and patient. He explained everything we needed in detail. We will definetely recommend Continental to our friends and family. More

Tremendous Service I stopped in this morning without an appointment to have my Viper remote start checked. (I figured it would just need a quick reset and I'd be on my w I stopped in this morning without an appointment to have my Viper remote start checked. (I figured it would just need a quick reset and I'd be on my way.) I explained what was happening to Michelle Eisa and she knew exactly what I was talking about. She was able to get a Viper technician to the shop to do a manual reset on my remote today. Sure enough, I drove my RAV4 home just a couple hours later and the remote now works. At most places, I'd probably have to set up a later appointment if I just showed up on a busy Saturday morning. Not at Continental. Thank you Michelle! More

Could not have been better!!! Almost 11 years ago I bought my 2004 Camry @ Continental Toyota. I've had all service work done there except for a few oil changes early on. I've been Almost 11 years ago I bought my 2004 Camry @ Continental Toyota. I've had all service work done there except for a few oil changes early on. I've been a loyal customer which prompted me to feel like I'm a bit invested in this dealership and wanted to share a couple opinions/suggestions with their Management. I was warmly encouraged to share my thoughts by Dennis Pecho. He's a terrific fella. I found he agreed with most of what I had to say and thanked me profusely for coming to him with thoughts. This has made me feel even better about Continental and when the day comes for me to buy my next car, I can't imagine going anywhere else. Everyone I came into contact with from Sales, Service to Management made me feel appreciated as a customer. I really appreciate that! Thanks Continental Toyota!! Brenda Groce More

Good experience I have been taking my Toyota Corolla to this dealer location for many years. I am always greeted with a smile. Everyone I come into contact there is I have been taking my Toyota Corolla to this dealer location for many years. I am always greeted with a smile. Everyone I come into contact there is pleasant. On this trip it was Francisco Gallegos. He told me what needed to be done, told me what didn’t need to be done. I trust them. I bumped in to the manager Dennis Pecho, to whom I relayed my satisfaction. He was equally pleasant. Truly a good experience from start to finish. Always is. Thank you! More

I bought a 2002 Subaru Outback in February of 2013. At the time of purchase, the inspection listed the rear brakes at needing replacement and the front had some life left in them. A month later they were the time of purchase, the inspection listed the rear brakes at needing replacement and the front had some life left in them. A month later they were squeaking, took them in and the mechanic said that it looked like none of them had been changed in years. Paid $700 for new pads, shoes, rotors and calipers because it had gotten so bad they were toast. Now, only 8 months later, the check engine light is on and the inside of the car reeks of gasoline. I take it to Midas and it's diagnosed as needing head gaskets replaced and major engine work (quoted at $900). I tell midas I'm gonna take it to the dealer where I bought it (as head gaskets are not something that go bad overnight, it takes a lot of time and would be noticeable progressing over time versus the overnight issues that my car showed) because things seemed fishy. I understood it was a used car that was sold as is, but after the breaks seemed to be not replaced when they said that they would, I thought I would go explain my situation and let them back up their claims of service being their #1 priority. After speaking with Siobhan initially (Who I have no issues with, she was extremely pleasant throughout our entire correspondence), at a certain point she couldn't answer some of the questions I was asking and refereed to the head of used car sales, CJ Miller. After Speaking with CJ for less than a minute, simply explaining the situation's facts before making any assumptions or claims that this was all their fault, he literally stopped me mid sentence to tell me that he thought I was lying to him and trying to scam him out of money. I was shocked by his audacity to make this claim with so little evidence and after not even letting me finish explaining the situation. I have never had such a horrible experience with anyone in any sort of business setting. When I spoke with the general manager Dennis Pecho, he mumbled an apology for CJ's behavior and moved on to say much of the same that CJ said in less brash and insulting terms, (save for referring to the massive $100 discount on the $1500 worth of work as "charity" which was very rude) but was still very dismissive, talked down to me, and kept dumbing things down to apparently make things easier for me to understand (for the record I'm 22 and have a degree in astrophysics but in his defense I do look and sound like I'm about 17 years old). I'm in the process of having the work done at the Autobarn Subaru who have been every that Continental have not. I will never be returning to Continental Toyota and will continue to tell everyone I can how horrible of an experience I had. More