Continental Toyota - Service Center

Nothing stays the same, good things don't last Recall on front seat belts. Parts were ordered no one bothered to call me to tell me parts were in. I called and attempted to make an appointment onl Recall on front seat belts. Parts were ordered no one bothered to call me to tell me parts were in. I called and attempted to make an appointment only to be told that the parts were sent back because I didn't respond. How could I respond when they never called me. They reordered the parts and called me to tell me that the parts arrived. I made an appointment for Today October 29, my appointment was for 9:45. I arrived at the service department at 9:40 am. I was told it would take about 1 1/2 hours. I decided to wait. And wait I did. 4 hours and I'm still sitting in the waiting room. because they are trying to charge me $268 for recalled safety equipment, both front seat belts. I refused to pay and the cashier called someone out to see me. A service writer came out and said "do you have a question?". I said yes they are charging me for a recall that Toyota corporation issued and sent the notice to me. The service writer walked away The service writer never returned. Unfortunately I had to try to contact the general manager Joe Miglio. I tried calling three times only to be told he was not answering. The forth time I called worked. I had to have the general manager intervene. Joe listened and said he'd see about it. About 15 minutes later Joe came out with an invoice that was no charge and that it was a recall. I went out to retrieve my van that 20 minutes prior was supposed to be pulled up for me. Nope, it took Joe to tell the service personnel to get my van It 2:03 now. I wasted 4 1/2 hours of my life to have two seatbelts installed under a safety recall. It's ashamed it required the general manager to intercede to resolve this. Joe took care of the problem but the problem never should have happened. This was once a 5 star dealer. Like I said good things never last I don't know the name of the service writer but Joe Miglio knows. Sorry I had to bother you again but their is a definite cog in the wheels stopping things at Continental Toyota from working smoothly. My daughter who bought three vehicles from Continental tried to buy two new vechiles. After several calls to the sales department my daughter was told they couldn't match the deal (figures) on a 2016 loaded Tundra and a sienna. My daughter went to Toyota of Merriville Indiana and brought home two new Toyotas last night . Continental dropped the ball now 4 times. We should not have to require the assistance of the general manager everytime we attempt to do business with Continental Toyota by the way usually they wash you vechiles but not today and last time Joe Miglio had to tell them to wash the vechile 4 1/2 hours never again. More

Great Service Experience Outstanding service experience Rich Memenga was really professional explain the service that was done on the car. Also recommend service for my futur Outstanding service experience Rich Memenga was really professional explain the service that was done on the car. Also recommend service for my future visit. Great follow up and very professional. More

Great service! Appreciate the thorough manner my service manager used to review the work my 15 year old vehicle needed. All work affordable and I felt better and saf Appreciate the thorough manner my service manager used to review the work my 15 year old vehicle needed. All work affordable and I felt better and safe after my front brake work! Thanks to Ambrose Esposito for his efforts, More

Collision Center The staff was incredible throughout the process of having my car fixed at the Collision Center. They happily answered all my questions and the car wa The staff was incredible throughout the process of having my car fixed at the Collision Center. They happily answered all my questions and the car was completed in a timely manner. Your customer service was amazing. Thank you! July 2016 More

It's great to compromise thanks Joe Miglio for helping sort out a glitch. The deal you gave to my daughter solved a problem. Your dedication to customer service and reten thanks Joe Miglio for helping sort out a glitch. The deal you gave to my daughter solved a problem. Your dedication to customer service and retention was clearly evident. My daughters van is back on the road and we are very satisfied. Thanks again for reaching out to all of us with great service. Roger Lis Lynn Lis Tiffany Insalaco Matthew Insalaco More

Good Service Experience When I bought my new Toyota I bought the appearance package and side mouldings. I dropped the car off, they drove me 10 miles back to my house and pi When I bought my new Toyota I bought the appearance package and side mouldings. I dropped the car off, they drove me 10 miles back to my house and picked me back up when the work was completed. GREAT!! More

Great Experience--As Usual Stopped in and spoke with Violet today regarding car rental. She is one of the reasons Continental Toyota gets the high marks it does. Super friendly, Stopped in and spoke with Violet today regarding car rental. She is one of the reasons Continental Toyota gets the high marks it does. Super friendly, attentive, informative and easy to talk to. I'll keep going back there as long as I own a car. More

service This is one of many excellent experiences. I love the hospitality and the understanding they have for their customer's needs and wants! Never had an i This is one of many excellent experiences. I love the hospitality and the understanding they have for their customer's needs and wants! Never had an issue and if there is it is always resolved from the beginning. Luke is always a great helper for all my service needs. Al and si were also very friendly and courteous. John the service manager is always so quick to diffuse any situation that is needed in the service department. I really have no complaints and don't see why any one would. This dealership is one of the best dealers I have been to and they have the best employees and great work ethics. More