Continental Toyota - Service Center

Did what was promised Sam greeted me promptly on a rainy morning and made my first visit to Continental wonderful. There was a long line of vehicles waiting to get into th Sam greeted me promptly on a rainy morning and made my first visit to Continental wonderful. There was a long line of vehicles waiting to get into the service bays but an hour later my 10000 mile service was done as well as the other vehicles. Keep up the good word! More

Check Engine Light and other issues After picking my wife up on a Friday evening, the check engine light came on on my 2017 Toyota RAV4. It was also telling me that there was an issue wi After picking my wife up on a Friday evening, the check engine light came on on my 2017 Toyota RAV4. It was also telling me that there was an issue with the 4WD. Since we were close to Continental, we decided it might be in our best interest to drive over. We left it in the capable hands of Rich Memenga and his crew. After about an hour of diagnostics, they found the issue...a mouse had decided to use my car as a place to have her babies. Needless to day, they didn't survive the carbon monoxide in the filter in which they made their new home. The car was driveable, so after Rich told me he would order me the necessary part, we were off. By Tuesday, my car was mouse and problem free. I think I gave Rich a good story to tell! Thanks Rich and as always, thank you Continental! More

Service My initial service appointment did not start off well but the Rich and the management team did a great job trying to make sure my tire issues were res My initial service appointment did not start off well but the Rich and the management team did a great job trying to make sure my tire issues were resolved 100%. Rich from Service made sure any issues were resolved in a timely manner and made sure I knew every step of the way. Rich did a great job and will my next appointment will be Rich. If there is any recognition for a great job done he definitely deserves to be recognized. Thanks Rich M!!! More

Waited for hours Went in 4/3/17 for an oil change and intake cleaning. On time for my appt at 1130am I didn't leave until after 230pm after being told an hour to hour Went in 4/3/17 for an oil change and intake cleaning. On time for my appt at 1130am I didn't leave until after 230pm after being told an hour to hour and a half max. Over three hours. Then, no one told me my car was finished and waiting, service guys just standing around and disorganized. Very disappointed. I won't be going back. I would suggest another Toyota location for maintenance/service. Can't speak for their sales department. Oh, and the wifi wasn't working to boot. More

He helped me with my car's needs. I purchased a vehicle last week and I came back with an issue and Tim helped me resolve my problem in just a few minutes. If I have a certain issue wi I purchased a vehicle last week and I came back with an issue and Tim helped me resolve my problem in just a few minutes. If I have a certain issue with what my vehicle again I would definitely go to him first so he can help make my Toyota experience even more perfect. More

CUSTOMER SERVICE For a RECALL I arrived around 9 22 am , 12/29/2016 rav4Toyota 2012 for recall, I enter to the service room Saying Hello, Good Morning! I did not know who's the I arrived around 9 22 am , 12/29/2016 rav4Toyota 2012 for recall, I enter to the service room Saying Hello, Good Morning! I did not know who's the right person to talk to . Well NO ONE answer back ,NO ONE turn their face up , The GIRLS apparently busy", avoid contact . Mister Paul Leonard 9very nice guy )was really busy and try to help saying I will be with you in a moment, he was the only one Professional ". but the girls start talking (chitchat) each other, there we're 4 girls doing nothing really , what a bad experience those girls too young to be working there , you can tell they are there just for the money, not for customer service! at least they could smile at me. check your cameras to see how most of them ignore people when they enter. More

Stay Away From these bait and switch jerks!!!!!!!!! I rented a Toyota Sienna from this dealership for the past 3 years to take our driving vacations. The rate has Always been $267.44, all taxes include I rented a Toyota Sienna from this dealership for the past 3 years to take our driving vacations. The rate has Always been $267.44, all taxes included, Last October 31st I returned the Sienna and the rental manager Joe Goodson, wanted to charge me an extra $70, even though I had all the rates in writing as to what I had agreed upon for pick up and return at the time of pickup. After a heated argument in the lobby he decided that I was right and agreed to the rate I was quoted. He also agreed to credit us 2 days rental on our next rental. This was probably done to shut me up. Today 1/4/17 my wife and I dropped into Continental Toyota to reserve the Sienna Van for our March vacation. Joe Goodson, rental manager, told us that our rate was $450 per week, without taxes. I asked why and showed him our previous bill for which he just pointed to his posted rates and said that is the rate. I know Joe recognized us and this was his way of screwing us for the argument that we had in October. Next I went to the General Manager Joe Miglio and told him our problem. He walked off to talk with Joe Goodson and came back and called my wife and I into a side office. Joe Miglio said that these were the posted rates and that he did not care about the rates that we were paying the past 3 years, the rate we just paid just 3 months ago or that we were a repeat customer. He indicated that there was nothing he could do. Great problem solver you have there at Continental Toyota!!! After pleading our case with him for about 10 minutes with no resolution, my wife and I got up and walked out. As we were leaving, I told Joe Miglio that I would be writing this negative review. His response was go right ahead....and he whispered something as we walked out the door under his breath. Sure sounded like xxxxxx to me. This is how you treat your REPEAT customers. I will never be back again and suggest no one do business with them unless you like being treated in this manner. Charge one price in October and more than doubled in January!!! More

Dishonesty with this dealership I have had my Toyota Yaris for several years and had been very happy with it. Recently, however, my car had begun stalling and wouldn't allow me to ac I have had my Toyota Yaris for several years and had been very happy with it. Recently, however, my car had begun stalling and wouldn't allow me to accelerate, which resulted in it finally dying on me. This prompted me to take it to Continental Toyota dealership to get a diagnostic for the work needed. After deciding to wait some time, I reluctantly decided to take it in to finally get the work done so the car would work properly and I could get to and from work. My trust in this dealership quickly began to diminish as the associate told me that the work they had said needed to be done previously would not fix the car, and I would need an additional diagnostic. After getting the second diagnostic done, they claimed there were many other things wrong with the car that would require me to spend an additional grand on top of the $800 they quoted earlier on. I refused to get it fixed there after being told different things for the same problem with the car after only a matter of weeks. They then told me that I couldn't even drive the car home because it was broken down from the diagnostic and I would need a tow truck! To my dismay, I went home and had the tow truck driver (a close friend to my partner) take my car to a mechanic near my home to get a second opinion. After speaking to the mechanic, I was shocked to learn that my car was in fact drivable, and the work Toyota said needed to be done was not what was causing the malfunction. To add on top of that, the mechanic told me when they received the car, the key was broken! After trying to explain what happened to a manager at Continental and what I had gone through, all he said they could do was give me $70 off $290 to get a new key! He didn't want to help because "it had been through too many hands," yet failed to understand how it would never have been taken anywhere else had they properly diagnosed it the first time. I know I can get the same key elsewhere for far less! Some help that was, I will make sure that when I purchase a new car in January, it is not through this dealership, or Toyota. This was such poor customer service that I never thought I'd receive from this company. More

Nothing stays the same, good things don't last Recall on front seat belts. Parts were ordered no one bothered to call me to tell me parts were in. I called and attempted to make an appointment onl Recall on front seat belts. Parts were ordered no one bothered to call me to tell me parts were in. I called and attempted to make an appointment only to be told that the parts were sent back because I didn't respond. How could I respond when they never called me. They reordered the parts and called me to tell me that the parts arrived. I made an appointment for Today October 29, my appointment was for 9:45. I arrived at the service department at 9:40 am. I was told it would take about 1 1/2 hours. I decided to wait. And wait I did. 4 hours and I'm still sitting in the waiting room. because they are trying to charge me $268 for recalled safety equipment, both front seat belts. I refused to pay and the cashier called someone out to see me. A service writer came out and said "do you have a question?". I said yes they are charging me for a recall that Toyota corporation issued and sent the notice to me. The service writer walked away The service writer never returned. Unfortunately I had to try to contact the general manager Joe Miglio. I tried calling three times only to be told he was not answering. The forth time I called worked. I had to have the general manager intervene. Joe listened and said he'd see about it. About 15 minutes later Joe came out with an invoice that was no charge and that it was a recall. I went out to retrieve my van that 20 minutes prior was supposed to be pulled up for me. Nope, it took Joe to tell the service personnel to get my van It 2:03 now. I wasted 4 1/2 hours of my life to have two seatbelts installed under a safety recall. It's ashamed it required the general manager to intercede to resolve this. Joe took care of the problem but the problem never should have happened. This was once a 5 star dealer. Like I said good things never last I don't know the name of the service writer but Joe Miglio knows. Sorry I had to bother you again but their is a definite cog in the wheels stopping things at Continental Toyota from working smoothly. My daughter who bought three vehicles from Continental tried to buy two new vechiles. After several calls to the sales department my daughter was told they couldn't match the deal (figures) on a 2016 loaded Tundra and a sienna. My daughter went to Toyota of Merriville Indiana and brought home two new Toyotas last night . Continental dropped the ball now 4 times. We should not have to require the assistance of the general manager everytime we attempt to do business with Continental Toyota by the way usually they wash you vechiles but not today and last time Joe Miglio had to tell them to wash the vechile 4 1/2 hours never again. More