Continental Toyota - Service Center

I've bought 2 Priuses at Continental over the years, I was very happy with the first few years of free scheduled maintenance, and even after that, I found the fact that I could pull in when the light came was very happy with the first few years of free scheduled maintenance, and even after that, I found the fact that I could pull in when the light came in for regular maintenance and be serviced in a reasonable amount of time helpful for my busy schedule. I tried that again for my latest scheduled service. I pulled in, didn't have an appointment. They told me they could take me, but it would be 2 hours. Well, I didn't have a couple hours so I made an appointment for the following week. I was stuck in a zoom call at that time, but Continental called me to reschedule, which was very nice. I picked the earliest available time--luckily only a day away this time, not the week long delay from my first appointment. I arrived about ten minutes early, checked in for just the regular scheduled tasks, nothing special, no parts required, and was told it would be 2 hours. Why did I bother to schedule an appointment? In the past, I can't ever remember waiting more than an hour or so, and that's when they used to wash your car (poorly, but what the xxxx, it was "free." Well, I didn't expect to wait 2 hours, hadn't made any arrangements to get dropped off or picked up, wasn't going to take an Uber home, so I buckled in for my 2 hour wait. 2 and a half hours later, I had to go find someone to find out what was going on. No one came to explain that it was taking longer than they expected. No one offered me any update at all. I thought maybe I hadn't heard them call my name. When I finally found someone who could explain and he said the car would be ready in 5 minutes. 15 minutes later, they finally called my name. The serviceman offered no apology for the delay, no explanation, it was just business as usual apparently. I paid the bill. The receptionist was very business like. I was waiting for her to ask me if I was satisfied with my service, or if there was anything else she could help me with, but neither question was forthcoming. So, I told her that I would NEVER be coming back to CONTINETAL TOYOTA again, either for service, or to buy a vehicle. She didn't ask why. And I knew I had made the right decision to cut CONTINENTAL TOYOTA out of my automotive purchasing and servicing world forever. If you need service from them, go somewhere else. I'm sure they'll do just as good a job, and won't take 3 hours to do an oil change, tire rotation and fluid checks. More

Jim Francis is very helpful and knowledgeable. I will recommend him and this dealership to all my friends and family! recommend him and this dealership to all my friends and family! More

I visited the dealership for a maintenance service and brake inspection. My service advisor Elliott checked me in and told me it would take about one hour. Upon his return he informed me that my cabin and brake inspection. My service advisor Elliott checked me in and told me it would take about one hour. Upon his return he informed me that my cabin and engine filters needed to be replaced. I explained that I had them replaced on my last visit to the dealership and showed him my maintenance log. He went back to talk to the technician and came back to me and said that the tech's records did also indicate I approved the recommendation to replace the filters on my last visit. When I came to check out the filters they were very dirty and full of debris. I explained that I have not been driving the car due to the pandemic and no longer having to commute to work and that the car stays in the garage majority of the time. The tech took note of the mileage on my car and stated that I had only driven 8,000 (I typically drive around 15,000 miles/yr) in a years time. I He admitted that with the condition of the filters and the mileage driven within the time frame of my last visit that it appeared the filters had NOT been replaced although I paid for them to be replaced. I asked to speak to the manager and Mark P. came over, I explained the situation and told him the tech and advisor agreed that the filters appeared to have NOT been replaced as I was told and asked if they could be replaced without incurring an additional cost because I've already paid for filters I NEVER received. He abruptly said he could only offer me a 15% discount. Mark was very unpleasant and NOT CUSTOMER FRIENDLY, he has NO PEOPLE SKILLS and should NOT work with customers! Long story short I had a very unpleasant experience at the Continental Toyota Dealership paying twice for filters I thought had been replaced and dealing with a discourteous and irritating Assistant Service Manager! Although the service advisor and tech were friendly, courteous and professional, I'm not sure if I'll be returning to this dealership any longer. More

Service is prompt. Recent service experience was on my 2017 Camry was average due to cabin filter replaced again after 5,000 miles only from last service visit 4 months earlier. 2017 Camry was average due to cabin filter replaced again after 5,000 miles only from last service visit 4 months earlier. More

Is a good dealership and they have amazing staff people like Jim Francis and sadi. . like Jim Francis and sadi. . More

Very helpful and knowledgeable about the full line of vehicles I looked at. Helped me pick a winner! vehicles I looked at. Helped me pick a winner! More

I needed to make a n appointment for my vehicle maintenance. I called to Jerry (Gerard) and he took care of it. I was very happy with Jerry's excellent service. Thank you Jerry for your help and ex maintenance. I called to Jerry (Gerard) and he took care of it. I was very happy with Jerry's excellent service. Thank you Jerry for your help and excellent service! More

I wanted to thank Gerardas (Jerry) Skeberdis. I had a problem with my vehicle’s rear parking camera. I called him for advice on what to do and he helped me find a solution. I will come to the dealership problem with my vehicle’s rear parking camera. I called him for advice on what to do and he helped me find a solution. I will come to the dealership at my earliest convenience to get the camera fixed. Thank you for being helpful. More

I had a problem with the service department, and general manager Joe called me and handled the situation. I appreciate that, and 1 star turned into 5 stars. Thank you. manager Joe called me and handled the situation. I appreciate that, and 1 star turned into 5 stars. Thank you. More

We recently had some bodywork done on our Highlander. My husband received a quote two months prior to us moving forward with the work. When I called in June and spoke with Aron regarding some questions, h husband received a quote two months prior to us moving forward with the work. When I called in June and spoke with Aron regarding some questions, he remembered everything about our quote. That was two months ago! Needless to say, we were very happy with the way everything was handled. More