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Continental Toyota - Service Center

Hodgkins, IL

4.6
350 Reviews

350 Reviews of Continental Toyota - Service Center

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August 15, 2018

everyone was very professional. The service advisor , SAM LENTO had a great attitude and was very professional. He explained everything. and gave an estimated time. When the More

by old
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Lento
Aug 23, 2018 -

Continental Toyota responded

Thank you for the feedback! We really appreciate it.

August 12, 2018

poor customer service I brought my 2014 Camry in because the brace pedal went to the floor and I lost my brakes to make a long story short,I had to rent a car from them wh More

by allan14
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jeff Marin, Joe Goodson
Aug 13, 2018 -

Continental Toyota responded

Hi Allan, We would like to apologize for the dissatisfying experience with our Service department. Please know it is never our intention for our customers to leave our dealership feeling as you do. Throughout your vehicle's stay in our Service center, please know that we did reach out to your extended warranty company to increase the days covered for rental, which you received 5 days, as opposed to the standard 2 days provided by your specific extended warranty. Additionally, we were working closely with our Regional Representatives through Toyota to ensure you received everything applicable. We are happy to hear you received the gift card that was sent to you. Thank you again for your feedback. Thank you.

Aug 13, 2018 -

allan14 responded

I'm sorry but it should not have taken 7 days for a teck to come out to look st my car and 7 days for a part to arrive. All these days I have to pay for a rental did anyone ever hear of overnight or next day delivery, its not right plus we never received a gift card

August 08, 2018

car window repaired had my rav-4 power window repaired very quick and an honest repair been screwed at other dealers trust this one and recommend it . my only complaint More

by stooge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
joe goodson , alex garcia, Joe Goodson, Alex Garcia
Aug 23, 2018 -

Continental Toyota responded

Thank you for the feedback, we appreciate it.

August 04, 2018

efficiency in 1st quality setting The service was excellent and at reasonable price (on special). The dealership is elegant and very welcoming. I was expecting to see the new Avalon! More

by paris64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Agata Gal
Aug 06, 2018 -

Continental Toyota responded

Thanks for the review! We really appreciate the compliments and feedback on our dealership. Have a great day!

August 01, 2018

Servie was great as always. Service was done in the discussed time. Mark is really a good person to work with. Knows me by name, friendly and always explains what work was do More

by Lauren4484
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Potrawski
Aug 01, 2018 -

Continental Toyota responded

We really appreciate the service review, Lauren. We are glad to hear that you enjoyed working with Mark and the rest of our team. Thanks again, and have a great day!

August 01, 2018

met my expectations My service rep.Nate and my mechanic Peter L went above and beyond to help me with my issues.They both should be recognized for the effort put in..Well More

by jumper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Lass, Nathan Jozef
Aug 02, 2018 -

Continental Toyota responded

Thank you for this review, we really appreciate the compliments. It's great to hear that Nathan and Peter went above and beyond to solve any problems you had. Have a nice day.

July 31, 2018

Friendly honest place to visit Bill is always pleasant and honest with me when it comes to work needed. I appreciate being dealt with fairly, and I have all my service done at Conti More

by carollytle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Tomasek
Aug 01, 2018 -

Continental Toyota responded

Thanks for the review, we really appreciate you taking the time to leave feedback on Bill and the rest of our service team. We hope you continue to have great experience with our service department in the future. Have a fantastic day!

July 29, 2018

Excellent service! Every time I visit Continental Toyota, I am always beyond pleased with the service, as well as the environment. I have always been assisted by Bill To More

by Nadia S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Tomasek
Jul 30, 2018 -

Continental Toyota responded

We are happy to hear about your five star experience working with Bill T. in our Service Department here at Continental Toyota. Our customers are our top priority and we really appreciate you taking the time to give us your feedback. Have a great day!

July 29, 2018

Great experience at a great dealership Jerry alway is friendly and courteous has never let me down. I highly recommend Jerry to all who are buying or leasing a car great job Jerry More

by Usmc2238
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerard "Jerry" Skeberdis
Jul 30, 2018 -

Continental Toyota responded

Thank you for this review and your recommendation. We are very happy to hear you had a great experience with Jerry here at Continental Toyota. Have a great day!

July 28, 2018

The Tire Once again thank you for your help with this matter. I have to grade the service excellent. The service person named Edward was fantastic and very pro More

by Marine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edward
Jul 30, 2018 -

Continental Toyota responded

Marine, thank you for your review. We are very happy to hear you had a five star experience with Ed in our Service Department here at Continental Toyota. Thank you again for your review and we hope you have a great day

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