Continental Toyota - Service Center

Great service from both Jim Francis and Deena Cassano in the service department as always. Happy Father’s Day to all the fathers out there working hard this weekend the service department as always. Happy Father’s Day to all the fathers out there working hard this weekend More

Mark Potrawski provides the best customer service when servicing my vehicle. He’s knowledgeable, thorough and makes sure I understand what’s going on with my vehicle. servicing my vehicle. He’s knowledgeable, thorough and makes sure I understand what’s going on with my vehicle. More

Nick, he’s very helpful. He explained to me what is the problem of my car. It was nice talking to him. He explained to me what is the problem of my car. It was nice talking to him. More

I had a great and smooth experience with Elliott, he was very helpful and polite. I was very happy when I left the dealer this morning! Thanks for your service and professionalism. very helpful and polite. I was very happy when I left the dealer this morning! Thanks for your service and professionalism. More

Returned today for our first complimentary service on the Camry we purchased from Jim Francis. Hope to purchase a Tundra from him next year! Camry we purchased from Jim Francis. Hope to purchase a Tundra from him next year! More

I've bought 2 Priuses at Continental over the years, I was very happy with the first few years of free scheduled maintenance, and even after that, I found the fact that I could pull in when the light came was very happy with the first few years of free scheduled maintenance, and even after that, I found the fact that I could pull in when the light came in for regular maintenance and be serviced in a reasonable amount of time helpful for my busy schedule. I tried that again for my latest scheduled service. I pulled in, didn't have an appointment. They told me they could take me, but it would be 2 hours. Well, I didn't have a couple hours so I made an appointment for the following week. I was stuck in a zoom call at that time, but Continental called me to reschedule, which was very nice. I picked the earliest available time--luckily only a day away this time, not the week long delay from my first appointment. I arrived about ten minutes early, checked in for just the regular scheduled tasks, nothing special, no parts required, and was told it would be 2 hours. Why did I bother to schedule an appointment? In the past, I can't ever remember waiting more than an hour or so, and that's when they used to wash your car (poorly, but what the xxxx, it was "free." Well, I didn't expect to wait 2 hours, hadn't made any arrangements to get dropped off or picked up, wasn't going to take an Uber home, so I buckled in for my 2 hour wait. 2 and a half hours later, I had to go find someone to find out what was going on. No one came to explain that it was taking longer than they expected. No one offered me any update at all. I thought maybe I hadn't heard them call my name. When I finally found someone who could explain and he said the car would be ready in 5 minutes. 15 minutes later, they finally called my name. The serviceman offered no apology for the delay, no explanation, it was just business as usual apparently. I paid the bill. The receptionist was very business like. I was waiting for her to ask me if I was satisfied with my service, or if there was anything else she could help me with, but neither question was forthcoming. So, I told her that I would NEVER be coming back to CONTINETAL TOYOTA again, either for service, or to buy a vehicle. She didn't ask why. And I knew I had made the right decision to cut CONTINENTAL TOYOTA out of my automotive purchasing and servicing world forever. If you need service from them, go somewhere else. I'm sure they'll do just as good a job, and won't take 3 hours to do an oil change, tire rotation and fluid checks. More

Jim Francis is very helpful and knowledgeable. I will recommend him and this dealership to all my friends and family! recommend him and this dealership to all my friends and family! More