Continental Toyota - Service Center

Horrible experience I went in because I had a recall on my vehicle. They told me it was a 2 day job and it was in the shop for 2 weeks. They had my vehicle too long just I went in because I had a recall on my vehicle. They told me it was a 2 day job and it was in the shop for 2 weeks. They had my vehicle too long just for a recall. Never going back there again. They lost a long time customer and I'm most definitely telling my friends and family to not go to that dealership More

10,000 mile warranty service. The Appt. process was easy to make on line. The service intake was well organized and everything was done in a timely professional manner. my Highland The Appt. process was easy to make on line. The service intake was well organized and everything was done in a timely professional manner. my Highlander was washed and ready to go in 1hr. More

Poor Customer Service, Terrible Staff in Service Department Needed an oil change for my car, and received a coupon in the mail for one from the dealership (I bought the car from them originally). I knew they wo Needed an oil change for my car, and received a coupon in the mail for one from the dealership (I bought the car from them originally). I knew they would be busy on a Saturday so I called ahead and scheduled an appointment for 2:45 pm (The only appointment slot left according to the girl on the phone). I dropped off my car at 2:30 expecting a quick turnover since I had an appointment and only a handful of other cars were there. After sitting in the waiting room for 1hr 20mins I went back out to the garage to see if my car was ready and someone forgot to come to get me. My car was there, washed and looked ready to go. When I asked a staff member if it was done, they told me it hasn't been touched yet. I told him, this was not possible since I had an appointment and had already been there close to 1.5hrs. He then told me, the appointment does not necessarily put me in line for service, but only guarantees that I will receive service that day. If this was true, then why would I wait until 2:45 pm to bring my car in??? I was furious and asked for my car to be worked on, and the response I received was "Sorry sir, I do not work on cars". The service department of this dealership is full of high school graduates that can't seem to get out of their mom's house and for good reason. None of them are polite or actually care about the service you receive, they all are just waiting for their shift to end and hoping you do not bother them so they can continue to listen to music with one earbud in. Needless to say, I will not be purchasing any more cars from here or bringing my car in for service. This dealership has really gone downhill with no signs of improving. More

Oil Change Had to wait a while had no appointment but not any longer then expected. Service person I dealt with was friendly answered my questions so everythin Had to wait a while had no appointment but not any longer then expected. Service person I dealt with was friendly answered my questions so everything good. More

Great and timely service I had an appointment for an oil change today and was in and out (with tire rotation!!) in under an hour. GREAT SERVICE. I found the folks there read I had an appointment for an oil change today and was in and out (with tire rotation!!) in under an hour. GREAT SERVICE. I found the folks there ready to help and answer questions, advise where needed (tire rotation), and prompt in delivering my car. More

prompt service with smile. It was snowing on Saturday. I was dropped off at home and picked up care after work was done. It took little longer to finish work due to weather and It was snowing on Saturday. I was dropped off at home and picked up care after work was done. It took little longer to finish work due to weather and weekend. Thanks. Ketan Jobanputra More

Empathic Honest Employees I had a scheduled oil change appointment early in the day so I could pick up my daughter for kindergarten. From past experience I knew it may take awh I had a scheduled oil change appointment early in the day so I could pick up my daughter for kindergarten. From past experience I knew it may take awhile to have it performed. The mechanics are very thorough. It was getting close to the time I needed to leave and pick her up. I was getting nervous. The service writer Bill Tomasek was so kind, he figured out what was going on and got me out the door just in time to get her. Kevin had my car in a flash! I had to have an airbag sensor replaced a few years ago as well. Another Toyota dealership in the area had incorrectly entered my mileage. Bill helped me contact corporate to have it adjusted for further warranty concerns. This is the ONLY Toyota dealer I trust with my vehicle. Consistent quality of service!! More

Wonderful Experience This is my second visit here each time great experience!!! I came in for oil change, everything went smooth and rather quickly. After completed Edwin This is my second visit here each time great experience!!! I came in for oil change, everything went smooth and rather quickly. After completed Edwin came out to informed me that the car was completed and what needed to be completed when I came back for the next visit. There was no pressure to schedule an appointment to take care of the car immediately, like other dealerships. I even came back to ask him about estimated pricing for what needed to be completed and that was told to me. More

Best service around I came in for my 5,000 mile check up and 1 of the extra services that my car required, Nathan was great in setting me up with the service I needed and I came in for my 5,000 mile check up and 1 of the extra services that my car required, Nathan was great in setting me up with the service I needed and got me in and out in no time. More

Ask for Mark in Service! Hi, I just wanted to extend my gratitude and thank Mark in Service for his continued hard work. I have been scheduling service appointments with Mark Hi, I just wanted to extend my gratitude and thank Mark in Service for his continued hard work. I have been scheduling service appointments with Mark for the past few years and he is always hospitable and helpful. I have older model Toyota Avalons ('99 and '02) and Mark always finds a way to accommodate me as well as well as my budget. Thanks again! More