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Continental Toyota - Service Center

Hodgkins, IL

4.6
349 Reviews

349 Reviews of Continental Toyota - Service Center

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March 23, 2024

Tom Dagenais, the Collision Center Manager, provided excellent customer service for me when I called to set up an appointment. He was polite and professional, he met me upon arrival and I appreciate the More

by Dtkoolwicki
Recommend Dealer
Yes
Employees Worked With
Tom Dagenais
March 22, 2024

I went to Continental to replace my battery. Elliott was very good in guiding me through the process. As a result I will make this location my place for service. Also the place is really well ru More

by mmmartinez101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elliott Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 07, 2024

Great customer service ellliot Nelson was great very informative when my car wasn’t going to be ready at the same day he got me a rental car to use ,friendly staff More

by adamalwan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elliott Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2023

Accommodating, warm, friendly, helpful, listens well, good camaraderie, spends quality time, prides on the brand, put me back on the wheel, great job More

by BeLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domenic Nanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bo Abdulhafeez
June 13, 2023

They were friendly and did exactly what I needed within one hour. I think I will come in the afternoons more often. More

by busy lady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elliott Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Continental Toyota responded

Thank you so much for taking the time to leave a 5-star review! It's so great to hear that you had a quick visit with us and that you enjoyed working with Elliott. Have a wonderful day!

May 09, 2023

I went in today for warranty work; The service department took all the appropriate steps to assure my concern was addressed to my satisfaction. While my vehicle was there, I had my vehicle detailed inside an More

by deanpaul2009@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stew Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aron Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince, is the person that actually did the detail on the vehicle.
May 23, 2023 -

Continental Toyota responded

Thank you so much for taking the taking to share your experience with us! We truly appreciate the 5 stars and kind words. We are so glad to hear that you had a pleasant experience at our dealership. We hope to see you back again soon, have a wonderful day!

January 27, 2023

I have worked with Elliot and he is a wonderful service advisor. He has always been very honest, professional, and goes above and beyond. I have always been provided with exceptional customer service. In t More

by Anonymous 7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elliott Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ruvalcaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2023 -

Continental Toyota responded

Thank you so much for this wonderful review! It's so great to hear that you enjoyed working with Elliott and Daniel. We truly appreciate your business. Please let us know if we can help you out with anything in the future. Have a great day!

November 21, 2022

This dealership servise notorious for ripping people off and lying to them. We still got prepaid toyota oil change plan and after service we got bill for 160$🤣🤣 oil chage + cabin air filter replacement…. More

by Gbrisius
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Deena Cassano
Nov 22, 2022 -

Continental Toyota responded

We would like to apologize for your most recent visit with us. Please know it is never our intention to know customers leave feeling the way you did. We appreciate you for taking the time to speak to our service manager, Chuck. Please feel free to reach back out to us if you have any additional questions or concerns.

Nov 22, 2022 -

Gbrisius responded

Chuck did not respond to our call… just let you know…

November 16, 2022

Today I received the best customer service I’ve ever experienced. Mark P in service is one of the kindest most knowledgeable person I’ve ever met. He did an amazing job educating me on the work that More

by Happy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Potrawski
Nov 17, 2022 -

Continental Toyota responded

Thank you so much for this review! It's so great to hear that you had an amazing experience working with Mark Potrawski. We will share your kind works with Mark to let him know to keep up the great work. Let us know if we can help you out with anything in the future. Have a wonderful day!

October 26, 2022

Answered all my questions and requests! ! Really wanted a red color!! Loving my moon dust color!!! Been driving all weekend with a smile!!! Thanks Dave!!! More

by Mebalazs
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Domenic Nanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Proczkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Avemian
Nov 04, 2022 -

Continental Toyota responded

Thank you for taking the time to share your experience with us! It's so great to hear that you enjoyed working with Dave and that you are loving your purchase. We truly appreciate your business. Have a wonderful day!

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