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Continental Toyota
Hodgkins, IL
2,663 Reviews
Visit Continental Toyota in Hodgkins, IL to see our huge selection of New and Used Toyota models as well as Certified Pre-owned vehicles. Search our complete Inventory Line-Up to find the perfect vehicle for you, and don't hesitate to ask about our Internet specials.
Our Service Department uses Factory-Trained Technicians. Our Dealership uses the industry's best Factory Trained Technicians along with the highest quality equipment to service your vehicle. 100% Customer Service Commitment. Our Dealership is focused on one thing only...Your Complete Satisfaction.
Our Dealership specializes in Factory-Certified Parts. Don't trust your vehicle with parts that may not have been designed for your vehicle. When you purchase parts from our dealership, you can rest assured that you are getting the highest quality parts from experts that know your vehicle.
Our Collision Center can repair vehicles of all makes & models. We are a Toyota & Lexus Certified Collision Center, and we know that accidents can be exasperating! If you're in need of body work big or small, contact our Collision Center for a stress-free repair.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,663 reviews
December 23, 2008
A couple of weeks ago I went into Continental Toyota, pre-approved, to purchase a 2006 Subaru Tribeca. At that time I walked out with a stack of signed paperwork at an acceptable rate and payment. Ton pre-approved, to purchase a 2006 Subaru Tribeca. At that time I walked out with a stack of signed paperwork at an acceptable rate and payment. Tonight I spoke with Roxanne in finance, who called to tell me I had to come in to re-sign my papers because Capital One wouldn't finance the gap coverage. I immediately followed up with Capital One to confirm this, they agreed, and then confirmed that I had been approved at the rate I initially agreed to. That is what is on my contract. So I went into the dealership where a man named Chris presented me with a new set of paperwork that he told me I had to sign which had a higher rate, higher sale price, and higher payment. I told him no way in xxxx and walked out. My "new contract" should have been identical in every way, save the deducted gap coverage. This is a WELL DOCUMENTED SCAM that dealers use, banking that you won't do your homework. I already confirmed that Capital One approved my financing before I drove in. And besides that, I was pre-approved before I ever even came in. I plan to contact the BBB and the Attorney General's office first thing in the morning. I am truly disgusted. In this economy, the day before Christmas Eve. Those people should be ashamed. Truly ashamed. This is abhorant behavior. More
by A_Waters
Employees Worked With
Tom, Chris, Roxanne, CJ
October 06, 2008
i'm sorry, but john, the assistant service manager should never be allowed in customer service! he is rude, hot headed, short tempered, no patience, and is truely out to rip you off! i have never had such a never be allowed in customer service! he is rude, hot headed, short tempered, no patience, and is truely out to rip you off! i have never had such a bad experience like this, ever! he can't handle people!!! More
by hml1783jhbd873
Employees Worked With
john, asst service manager
July 11, 2008
Customer Service truly is dead. I talked to Asst. Service manager, John on the phone and he made it sound all easy to get service with Continental, and thats what I was expecting when I made the 20 m Service manager, John on the phone and he made it sound all easy to get service with Continental, and thats what I was expecting when I made the 20 mile drive out of downtown Chicago to visit this dealer. Mind you, I have a Toyota Platinum Care extended warranty on my 4runner, so after arriving at the dealer, John asks me to sign to authorize $120+ to have the mechanic even start looking at my truck...$120+, are you kidding me, I have purchased Toyotas top of the line extended warranty, and there is a major issue wrong w/ the rear axle in my truck and you want to charge me to have the tech look under the car. John should have been explicitly clear about this over the phone, before I wasted my time, money, fuel, energy and effort to drive out of the city to try his service dept. Terrible expectation set by John and terrible customer service. John had a great chance to earn a new customer for service, and he and Continental Toyota blew totally blew!! I would not recommend anyone to go to this dealer. More
by stevefrappier
Employees Worked With
John - Asst. Service Manager
