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Continental Toyota
Hodgkins, IL
2,651 Reviews
Visit Continental Toyota in Hodgkins, IL to see our huge selection of New and Used Toyota models as well as Certified Pre-owned vehicles. Search our complete Inventory Line-Up to find the perfect vehicle for you, and don't hesitate to ask about our Internet specials.
Our Service Department uses Factory-Trained Technicians. Our Dealership uses the industry's best Factory Trained Technicians along with the highest quality equipment to service your vehicle. 100% Customer Service Commitment. Our Dealership is focused on one thing only...Your Complete Satisfaction.
Our Dealership specializes in Factory-Certified Parts. Don't trust your vehicle with parts that may not have been designed for your vehicle. When you purchase parts from our dealership, you can rest assured that you are getting the highest quality parts from experts that know your vehicle.
Our Collision Center can repair vehicles of all makes & models. We are a Toyota & Lexus Certified Collision Center, and we know that accidents can be exasperating! If you're in need of body work big or small, contact our Collision Center for a stress-free repair.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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July 11, 2008
Customer Service truly is dead. I talked to Asst. Service manager, John on the phone and he made it sound all easy to get service with Continental, and thats what I was expecting when I made the 20 m Service manager, John on the phone and he made it sound all easy to get service with Continental, and thats what I was expecting when I made the 20 mile drive out of downtown Chicago to visit this dealer. Mind you, I have a Toyota Platinum Care extended warranty on my 4runner, so after arriving at the dealer, John asks me to sign to authorize $120+ to have the mechanic even start looking at my truck...$120+, are you kidding me, I have purchased Toyotas top of the line extended warranty, and there is a major issue wrong w/ the rear axle in my truck and you want to charge me to have the tech look under the car. John should have been explicitly clear about this over the phone, before I wasted my time, money, fuel, energy and effort to drive out of the city to try his service dept. Terrible expectation set by John and terrible customer service. John had a great chance to earn a new customer for service, and he and Continental Toyota blew totally blew!! I would not recommend anyone to go to this dealer. More
by stevefrappier
Employees Worked With
John - Asst. Service Manager
