Continental Toyota

This is my first and last car from this dealership. The customer service is not there at all. I was treated horribly from start to finish. The price lured me in and I did buy the new RAV4 Ltd. for $500 - customer service is not there at all. I was treated horribly from start to finish. The price lured me in and I did buy the new RAV4 Ltd. for $500 - 600 over invoice. They do not tell the truth and they make things up in order to get you to buy the car and afterwards. Its like pulling teeth to get anything out of them. The free cargo net I was promised and I did finally get it by reminding them several times. I have some minor scratches and they will not arrange for another dealer to fix it in my area. 2+ hrs. away from their dealership. They said I'd have to bring it to them only. I can't honestly recommend this business. The only upside was I got the car I had wanted and at a very good price. They demanded my SSN even though I was paying by a personal check. I think that credit checks are for financed deals AND SSN's are NOT required when paying by cash or check. This is NOT homeland security or the Patriot Act requirements. They are so full of it. My suspicions were right all along about the car business. Liars and crooks. More

Mr. Mica was very helpful, but so was everyone I dealt with - including the folks in the service area and cashier. The dealership was very comfortable. The restrooms were well maintained and clean. Fre with - including the folks in the service area and cashier. The dealership was very comfortable. The restrooms were well maintained and clean. Fresh brewed coffee, flat screen tv, internet access and friendly staff - what's not to like? More

Went for the Costco Price. When picked up auto, Went for the Costco Price. When picked up auto, seemed mostly interested in my phone number and address rather than demonstrating the features of Went for the Costco Price. When picked up auto, seemed mostly interested in my phone number and address rather than demonstrating the features of the auto. Required directed questions. LATER discovered omitted any data on the warranty that I'd paid for (service intervals, etc) and did not activate the equivalent of On Star, but I get a bill now 1 year later. Pretty facility. More

Very nice people and great price on my new Camry! Financing was great too (I even bought the extended warranty). I was greeted promptly when I entered and never felt too pressured during the sales p Financing was great too (I even bought the extended warranty). I was greeted promptly when I entered and never felt too pressured during the sales process (I understand, that sales people are there to sell, however. So when I visited, I was ready to buy.) Good experience, I would buy again and recommend to friends! More

I have recently bought the used 2010 Toyota Highlander. I am a Canadian citizen living in Alberta and was quite nervous when i started looking for a vehicle in US because of all the horrible stories i heard am a Canadian citizen living in Alberta and was quite nervous when i started looking for a vehicle in US because of all the horrible stories i heard from my friends. I found a vehicle on Edmunds.com and sent an email for a more information. After initial queries i started talking to Used Car Manager CJ Miller who helped me and gave me a confidence about the vehicle i was interested in. He helped me every step of the way knowing that its an internet transaction and I am buying a vehicle without even looking at it. The whole process was extremely smooth and the entire team of Continental Toyota specifically CJ Miller was extremely gracious and considerate. The vehicle was shipped from the dealership and i received the delivery yesterday and CJ followed me with an email that if i have recieved the vehicle and how do i like it. I just wanted to tell all the people reading this review that buy with confidence at COntinental Toyota because I found CJ Miller very honest and helpfull. I bought the car without even looking at it and now that i have a car its more than my expectation and received everything that CJ promised. Once again Thanks CJ and Jacky. Wonderful experience More

I had been thinking of a new car for a few months (I have been driving a 2003 RAV4 with 86,000 miles), considering a new RAV4 or a Hyundai Tucson. After test driving a Tucson, I decided that if I was going t been driving a 2003 RAV4 with 86,000 miles), considering a new RAV4 or a Hyundai Tucson. After test driving a Tucson, I decided that if I was going to buy my first new car, it would be a new RAV. After receiving an online quote, we went in to see the 2010 RAV4. Unfortunately, the one we wanted to see was buried in the recent snowstorm, so Michael H. showed us a comparable car. He walked us through it, let us test drive it, and told us to contact him when we wanted to see the one we wanted to see so they could dig it out. About a week later, we went in to see it. Michael wasn't in, but Lee showed us the car. I wasn't intending on buying that day, but we loved the car so we started talking price. After speaking with Lee and Joe, the sales manager, we could not come to agreement on a price. Their price was fair, but it wasn't what I wanted to pay. We left with no problems. As we thought about it more, we decided that we could pay the price they wanted (and the 0% for 60 months was too hard to pass up), so we went back. The car had been sold, but Michael said they could order another one, exactly like the one we looked at before. So we went for it! We got the fair price they had offered before, and more importantly, got what we wanted for our trade in. Two weeks later (which seemed like an eternity), I had my first new car. Michael was great and very patient with my endless emails and questions. We never felt pressured at any time in this process, from the initial email for information, through the financing department, it was a good experience. More

I just purchased a new 2010 Camry XLE from Ken and Bill and I couldn't be happier. They were both extremely professional, friendly and absolutely wonderful to deal with. Top notch customer service. I drove and I couldn't be happier. They were both extremely professional, friendly and absolutely wonderful to deal with. Top notch customer service. I drove 470 miles (round trip) to purchase this car from them and would go there again in a heart-beat. You will not find a more knowledgable, friendly staff, eager to serve you. They gave me a FANTASTIC price on the Camry and even sold it to me for a lower price than they quoted me. How many dealerships would do that? They thanked me numerous times to drive that far to buy from them. I highly recommend this dealership. Their price beat Thomas Toyota of Joliet, IL by over $1000.00. I am a customer service specialist since my expertise in customer service and satisfaction then you know if I rate them #1, they are truely #1. Thanks for making my first time NEW car purchase a memorable and fabulous experience. More

They have a horrible customer service. I've set an appointment with them to see and buy the used car, they said that the car is available. After I came they said that car is sold. Manager could say on appointment with them to see and buy the used car, they said that the car is available. After I came they said that car is sold. Manager could say only "I'm sorry". Don't waste your time going there. More

I went into Toyota Continental to purchase a new vehicle. I had not purchased a vehicle since 1994. Mr. D. Pecko made this experince pain free. The service I recieved was great! I believe that when you treat I had not purchased a vehicle since 1994. Mr. D. Pecko made this experince pain free. The service I recieved was great! I believe that when you treat your customers with care that your business will surely have success. I had been to other toyota dealers and none had compared to Toyota Continental I will refer all my family and friends and will rest assure that they will be taken care of as well as I. Thanks Keep up the great work! More

I drove out to Continental Toyota on 9/3/2009 to purchase a 2008 Corolla I saw online. When I saw the car, I realized that the color (white) was not for me. My salesperson Mickey was understanding and did no a 2008 Corolla I saw online. When I saw the car, I realized that the color (white) was not for me. My salesperson Mickey was understanding and did not try to pressure me to buy this car. There was no "what if I can save you a little, would you buy it" or any other crap like that. Instead he showed me a brand new 2010 Corolla in red, told me all the improvements they made in the 2009 model year, and that there was 0% financing on the 2010. He was very knowledgable, gave me a great price (even though it was the only Corolla in stock), and truly seemed to want my business. All of the people in the dealership seemed friendly...many came to say hello and asked if I was being helped out. The salesmanager (Joe)did not hide from me, he introduced himself right away, and then he must have ok'd the price I wanted which was fair. I know the dealership is in business to make money, but I received a nice discount, and was very happy! I will drive 24 miles to bring back my Corolla for service even though there are 3 or 4 dealerships closer! The store is brand new and is beautiful. I HIGHLY recommend this dealership...call and ask for Mickey, he's the best! More