Continental Toyota

I went to Continental Toyota on Dec. 8,2008. Raul Figuera was my salesman, he is the best. He always makes time for me and greets me with a handshake and answers all of my questions. He is excellent and I wo was my salesman, he is the best. He always makes time for me and greets me with a handshake and answers all of my questions. He is excellent and I would reccomend everyone to go to Continental Toyota for the best deal and service. They go the extra mile to please and satisfy you, also want to praise Joseph Miglio, and Roxann Seckus and Paul Dziuia in service for work well done. I am treated with royalty everytime I go to Continental. I have purchased many cars and was never treated as wonderful at any dealer ship as I am treated at Continental Toyota and I will tell all my friends and always buy my cars at Continental Toyota for the best deal, also Jacqueline Dybas was very informative, helpful, patient, and very polite to me. Ed wilczek was very knowledgible, patient, and very helpful with regards to helping me pair my phone to the car. The Rav 4 is the best car I ever purchased. Chuck was very helpful,polite and knowligible with any questions I had. I never new buying a SUV at a dealer ship could be so rewarding and Continental Toyota made that happen. I am very satisfied with my deal and service at Continental Toyota. I am not very good at expressing my feelings on paper and I want this review to be accepted or I will be very disappointed if the people that made me happy and satisfied do not get the recognition they deserve. More

A couple of weeks ago I went into Continental Toyota, pre-approved, to purchase a 2006 Subaru Tribeca. At that time I walked out with a stack of signed paperwork at an acceptable rate and payment. Ton pre-approved, to purchase a 2006 Subaru Tribeca. At that time I walked out with a stack of signed paperwork at an acceptable rate and payment. Tonight I spoke with Roxanne in finance, who called to tell me I had to come in to re-sign my papers because Capital One wouldn't finance the gap coverage. I immediately followed up with Capital One to confirm this, they agreed, and then confirmed that I had been approved at the rate I initially agreed to. That is what is on my contract. So I went into the dealership where a man named Chris presented me with a new set of paperwork that he told me I had to sign which had a higher rate, higher sale price, and higher payment. I told him no way in xxxx and walked out. My "new contract" should have been identical in every way, save the deducted gap coverage. This is a WELL DOCUMENTED SCAM that dealers use, banking that you won't do your homework. I already confirmed that Capital One approved my financing before I drove in. And besides that, I was pre-approved before I ever even came in. I plan to contact the BBB and the Attorney General's office first thing in the morning. I am truly disgusted. In this economy, the day before Christmas Eve. Those people should be ashamed. Truly ashamed. This is abhorant behavior. More

i'm sorry, but john, the assistant service manager should never be allowed in customer service! he is rude, hot headed, short tempered, no patience, and is truely out to rip you off! i have never had such a never be allowed in customer service! he is rude, hot headed, short tempered, no patience, and is truely out to rip you off! i have never had such a bad experience like this, ever! he can't handle people!!! More

Customer Service truly is dead. I talked to Asst. Service manager, John on the phone and he made it sound all easy to get service with Continental, and thats what I was expecting when I made the 20 m Service manager, John on the phone and he made it sound all easy to get service with Continental, and thats what I was expecting when I made the 20 mile drive out of downtown Chicago to visit this dealer. Mind you, I have a Toyota Platinum Care extended warranty on my 4runner, so after arriving at the dealer, John asks me to sign to authorize $120+ to have the mechanic even start looking at my truck...$120+, are you kidding me, I have purchased Toyotas top of the line extended warranty, and there is a major issue wrong w/ the rear axle in my truck and you want to charge me to have the tech look under the car. John should have been explicitly clear about this over the phone, before I wasted my time, money, fuel, energy and effort to drive out of the city to try his service dept. Terrible expectation set by John and terrible customer service. John had a great chance to earn a new customer for service, and he and Continental Toyota blew totally blew!! I would not recommend anyone to go to this dealer. More