Continental Toyota

A completely enjoyable experience for buying a new Prius C. I worked with internet coordinator Jacqueline D. and salesperson Jim F. Both individuals could not have been anymore helpful, courteous and info C. I worked with internet coordinator Jacqueline D. and salesperson Jim F. Both individuals could not have been anymore helpful, courteous and informed in helping me make a decision. Got a great deal and never felt pressured or uncomfortable. This dealership made buying a new car a very easy task which is quite an accomplishment in my eyes. I could not have been any happier and will recommend this dealership to any family, friends, etc. More

First purchase at this dealer , and i would not hesitate to continue as a repeat customer.all of the staff include CHUCK GENTIAL . was very helpful and knowledgable. and of course freindly .the whole expe to continue as a repeat customer.all of the staff include CHUCK GENTIAL . was very helpful and knowledgable. and of course freindly .the whole experience was fast and freindly . no pressure sales. just a very relaxed atmosphere.we got a super deal .my hats off to everyone at this dealership . i would highly recommend. anyone to this dealership . i cant say enough or have the words to describe the outstand service. just come and see for yourself . and you will leave a satisfied customer! Sincerely and best wishes Neil Swanson and Judy Swanson More

I live in Dallas but was still able to buy a car from Continental Toyota even though they are based in Hodgkins IL. Andrea McNamara was the sales person and she was really helpful and responsive to a Continental Toyota even though they are based in Hodgkins IL. Andrea McNamara was the sales person and she was really helpful and responsive to all my inquiries. Thank you for a great experience. Abdul More

I was looking for RAV 4 red, and fortunately found through the web. Before I checked, I wanted to know the conditions. Angela replied my questions quickly, honestly, and accurately. The car was very n through the web. Before I checked, I wanted to know the conditions. Angela replied my questions quickly, honestly, and accurately. The car was very nice as she said. Also chatting system is really helpful. Then Al took care of me. He explained the car equipment, tax, plates, insurance etc. that I don't know in detail. It took longer time than I expected to finish the transaction, I was satisfied with this deal. More

Every single person was friendly, accomodating, and wanted to work with me. Dean Rio was patient and pleasant and I highly recommend seeking him out for your next purchase. You will not be let down! wanted to work with me. Dean Rio was patient and pleasant and I highly recommend seeking him out for your next purchase. You will not be let down! More

In general I'm very happy with the experience. Tina Smentek and Bill Awwad have outstanding service. If Domenic Nanni and Jacqueline Dybas were more friendlier, would be perfect experience. Jacqueli Smentek and Bill Awwad have outstanding service. If Domenic Nanni and Jacqueline Dybas were more friendlier, would be perfect experience. Jacqueline Dybas snapped at me, when I asked her to do one more extra step (I was driving from faraway and wanted to be sure that I get the best deal around). Domenic Nanni - the guy was agitated, we were the first customers of the day and he was already stressed. He tried to sell us additional warranty, I bet he sold nothing this day, not only to us. Bill Awwad was friendly and knowledgeable. Tina Smentek made an exceptional job by explaining every detail over email conversation. I bought my Camry at Continental Toyota because Tina was willing to go an extra mile with me. Also provided "out the door" price, knowing the total price, made me comfortable to pay hold fee by the phone. More

On a recent trip to Chicago, during a thunderstorm, the driver's side window failed to roll up. We were pleased to find a Toyota dealership in the area that was open late. We worked with Rich. He offered t driver's side window failed to roll up. We were pleased to find a Toyota dealership in the area that was open late. We worked with Rich. He offered to have us dropped (6 total) off at our hotel or a restaurant and pick us up when the service was complete. He was able to give me a ball park estimate of the cost and to contact me if the price was higher than he estimated. Cristian was great. Knowing that he was going to drive 2 additional adults plus 4 children, he ran out in the thunderstorm to get a larger vehicle. Cristian drove our party of 6 to a nearby restaurant. He was great with the kids. Rich called later to let me know that the window was repaired and the cost was what he had previously indicated. Kudos to this dealership, Rich, Cristian and management. I'm grateful Continental was open late and able to fix the problem quickly and competently. More

Hello everyone and thank you for reading my review. I want to start out by saying that I would not even write a review if I did not feel passionate about a product and/or service. I thought I would have want to start out by saying that I would not even write a review if I did not feel passionate about a product and/or service. I thought I would have a very uncomfortable experience when I first walked in but I didn't. I actually had a "ooh ah" nice, friendly experience when I walked in through the doors of the Continental Toyota dealership. I was greeted by the friendly receptionist who welcomed my husband and I. Additionally, we were offered coffee or water while we waited for a sales consultant and next, Mr. Ian Goldberg, the sales consultant greeted us and gave us his undivided attention. We also did our part too in providing Mr. Goldberg with our required information which we had handy and after having test driven two Toyota Rav4s the evening before, as we were assisted by Ruben Ornelas, we knew that the new Toyota Rav4 was the one. Now anyone can talk about their new car, but you have to drive the new Toyota Rav4 and experience it for yourselves. Seriously! The smooth drive to me was better than that Yoplait commercial and better than thinking about enjoying your favorite Styx song. It was and is living the moment! The New Toyota Rav4 takes you places! Now "Let's Go Places"!!! I know I am!!!!! A very special thanks to everyone at Continental Toyota/Scion!!!! Family is always there to lend you a hand and they did!!! Ian, thank you for assisting me in answering all of my questions, that was very thoughtful. You're wonderful! Bill, thank you, thank you! Mr. Ornelas, thank you for being you! Thanks everyone!!! More

Mr. Gary Phelps offered us a high level of kindness that made our entire experience with Toyota a pleasure instead of a hassle. We we sold the right car due to his expansive expertise. We know that we not o made our entire experience with Toyota a pleasure instead of a hassle. We we sold the right car due to his expansive expertise. We know that we not only bought a car but also found our car guy. Excellent service with a smile. Repeat business definitely possible in the future. More

Continental Toyota continued to impress - the rest of the story (see earlier post of 5/15)! So after completing my shopping, using the internet and phone - which I digress, but a couple of dealerships were story (see earlier post of 5/15)! So after completing my shopping, using the internet and phone - which I digress, but a couple of dealerships were very disappointing, promising an internet price, only to say "you have to come into the store for our special price". Sorry, no time for those games. So anyway, after completing my shopping, I sent an email to Continental Toyota with my offer for the new Highlander I had my mind set on, including an confirming overnight test drive as part of my offer. I received a call from Angela Aggen saying they accepted my offer and we set up the test drive for Monday PM to Tuesday PM targeting the sale for Tuesday evening. When I arrived, Al Proceso had a vehicle exactly like the one I wanted to purchase ready to go, explaining they wanted to keep my targeted vehicle with low miles. That works (and actually turned out to be a wise decision). The test drive was going well until - hey - how do you activate the navigation system? Oops, this one doesn't have a navigation system - that's a big problem! So an emergency call to Al Proceso roughly an hour before close - "Need the same vehicle, same color combination, but add navigation - what can you do?". Within a half hour, Al got back to me - We can do the same deal - just add the cost of the navigation system and we think we found one at another dealership we can get". Well, they did get it, and prepped it in time for us to do the deal Tuesday PM as planned - amazing! Finishing the deal; paperwork and financing also went well with William Adams. Sometimes the finance guy can seem a little rough with filling out and signing the forms and last minute sales pitches for additional items. Working with William was more like working with a neighbor, as he took the time to explain everything making the transaction comfortable. I did buy the extended warranty, but even there I had shopped and ended up with another great Continental deal. Continental was great from start to finish - what more could they have done? So as the saying goes - "Ya gotta go to Continental"! More