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Consumers Auto Warehouse
Staunton, VA
677 Reviews
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Showing 677 reviews
January 10, 2014
Being a "First Time Car Buyer" at 19yr, (after having the engine blow up in my first car) had me nervous. No credit, not much money to put down. I went to CAW after visiting another used car lot i having the engine blow up in my first car) had me nervous. No credit, not much money to put down. I went to CAW after visiting another used car lot in town that I had test driven two cars that basically fell apart before getting out of the lot. Kiki came out right away to answer any and all of my questions, friendly and sweet as could be. I needed something Affordable and Reliable! She walked me through every step of the way, and made me feel completely comfortable and confident in my decision. (after the bad experience of the other place) I drove my new beauty off the lot the next day! (: A couple weeks later my engine light did come on so I called and made an appointment right away, the team in the Repair Department Took Care of Everything. They are so helpful and friendly. They are definitely my Go-To Shop(: More
by CiaraB
Employees Worked With
Andrew Wiley, Leta Floyd
January 05, 2014
My wife and needed a used auto to replace the one that was in an accident. CAW was recommended by a good friend. Our experiance at CAW was excellant from auto shop to the company owner.The selection optio was in an accident. CAW was recommended by a good friend. Our experiance at CAW was excellant from auto shop to the company owner.The selection options and price allowed us to pick the best vehicle that met our needs. The have also followed up with us to see if we needed assistance. I would recomend CAW to anyone who needs a vehicle.We will continue to be customers in the future.We bought a 2006 Crysler Town and Country van. More
by tilmaned
Employees Worked With
Andrew Wiley, Vlad Dulgarov, Cheryl Chambers
January 01, 2014
My wife needed a reliable vehicle to go back and forth to work. We told Chris what our price range was and he was very helpful to show us a car that would fit our needs and actually surpassed them. Everyone work. We told Chris what our price range was and he was very helpful to show us a car that would fit our needs and actually surpassed them. Everyone at the dealership was courteous and helpful. We didn't feel like we were being sold a car, but felt they genuinely wanted to help us find the car that was right for us. I highly recommend Consumers Auto Warehouse. Sincerely, Brent Pirkey More
by brentdavid
Employees Worked With
Chris McCauley
December 31, 2013
I just finished my dealings with this poor excuse of a dealership today, 6 months after buying my car from them. Since I bought my car, I have tried to get the second key I was initially told I could hav dealership today, 6 months after buying my car from them. Since I bought my car, I have tried to get the second key I was initially told I could have. Some time went by without anything, and multiple times I called and even went into the dealership. Almost every time I was told they were working on it and that I would be called later that day or by the end of the week. I never was and would always have to go back there in person. After pressuring them for months, I finally got my key yesterday only to discover that it wasn't programmed or even cut. I had to make yet another trip into that place today to tell them it doesn't work. Chris, who initially sold me the car, informs me that I would need to go to a locksmith or the manufacturer'a dealership and pay to have it programmed. Long story short, I've never dealt with so much incompetence and such a clear nonchalance about other people's time, because they clearly didn't care about wasting mine. They show no concern about customer service or retention whatsoever, but then again, why would you when you know every negative review about your performance will be removed from the ratings? I'm interested to see how long this review stays up. If you want service after signing, don't go to CAW. More
by Sdruiz
December 30, 2013
The first oil change that I had gotten since I'd purchased my car from Consumer Auto Warehouse. It was efficient and done in no time! The service was exceptional, and my 4 year old who accompanied m purchased my car from Consumer Auto Warehouse. It was efficient and done in no time! The service was exceptional, and my 4 year old who accompanied me was quite smitten with the ladies working the front desk! Thank you! More
by KDMbc11
Employees Worked With
Leta Floyd
December 30, 2013
My husband and I were really nervous about taking on a car payment and getting rid of our Honda. Chris and the whole team made us feel comfortable and took care of our kid while we talked! They were amazi car payment and getting rid of our Honda. Chris and the whole team made us feel comfortable and took care of our kid while we talked! They were amazing. And they came down to the exact deal I had written in my pocket. Warm and wonderful! More
by mycodenameisyummer11
Employees Worked With
Chris McCauley
December 28, 2013
My husband and I were looking for a vehicle when I received an email from Chris. I gave him a call and he did some checking, called me back the same day to let me know he could help us get into a nic received an email from Chris. I gave him a call and he did some checking, called me back the same day to let me know he could help us get into a nice vehicle with no money down, which was great. We live about 2 hours away from the dealership and Chris was really terrific about making sure the financing was in place before we ever made the drive to the dealership. When we got there all we had to do was pick out which vehicle we wanted. Andrew was great about guiding us through the steps of the financial end of things an making sure we were in and out of the dealership as quickly as possible so we wouldn't be real late making the drive back home. All in all one of the easiest car buying experiences we have ever had. Thanks CAW!!! More
by codamom417
Employees Worked With
Andrew Wiley, Chris McCauley
December 19, 2013
I was on my way to another car lot when we stopped in for a look. Chris was so helpful and friendly that we continued looking. It wasn't long at all before I traded my car for another. I will recommend them a look. Chris was so helpful and friendly that we continued looking. It wasn't long at all before I traded my car for another. I will recommend them. More
by ethelh
Employees Worked With
Chris McCauley
December 12, 2013
I was very surprised when i was approved for a car through CAW with my very poor credit. Vlad kept in touch with me on any updates with mazda 6 while it was bein serviced. I will recommend CAW to ever through CAW with my very poor credit. Vlad kept in touch with me on any updates with mazda 6 while it was bein serviced. I will recommend CAW to every car buyer. Thanks! More
by 1Britney
Employees Worked With
Vlad D, Vlad Dulgarov
December 12, 2013
The team there was very professional and I enjoyed their help from looking for a car all of the way through financing. The car is wonderful and a great chance to improve my credit. help from looking for a car all of the way through financing. The car is wonderful and a great chance to improve my credit. More
by tracey1972
