Conklin Toyota Salina - Service Center

Conklin Toyota Salina responded

Conklin Cars Salina takes great pride in our service department and has looked into this situation. What we have found is this customer did not have an appointment on 10/29/11 but we told him that we could get him worked in if he left the vehicle with us. The vehicle was diagnosed by 12:30 but by this time the extended warranty company was closed and we informed the customer of this. We ordered the parts and they came in on the 1st, we did some pre work at no cost to him so he would not have as long of a wait the following Saturday when he came in to have the parts replaced. Once we had all the prices finalized we called the Ext warranty for authorization and they covered most of the labor and the lock assembly, but would not cover a handle or some labor time spent grinding away the spray in bed liner. The customer decided to have us go ahead and complete the repair and came in Saturday morning to have the repairs completed. At our expense we cut a new tail gate lock key and did not charge the customer. Customer took the vehicle and paid for the part and labor that the extended warranty did not cover. Unfortunately this was an Extended Warranty we have never seen before and was not purchased from us. Conklin Cars Salina cannot control what is covered by an extended warranty and feel we made every possible effort to satisfy this customer.