Conklin Toyota Salina - Service Center

Good Service Experience I felt that I owed Conkin Toyota's service department a positive review since I had previously posted a not so glowing report. I had a recall on my T I felt that I owed Conkin Toyota's service department a positive review since I had previously posted a not so glowing report. I had a recall on my Tacoma and Roger with Conklin's handled the service contact. The service was scheduled initially, but the parts were on backorder. Roger communicated clearly the status and rescheduled the service when the parts arrived. Very pleasant and professional. Thanks! More

Coming to expect it. I've come to expect poor service from Conklin's Salina service department. Made an appointment for 15k service. Took truck in on time and told them I've come to expect poor service from Conklin's Salina service department. Made an appointment for 15k service. Took truck in on time and told them I'd wait (oil change, tire rotation, multipoint inspection) ToyataCare service. The service writer was very pleasant, told me they would get right on it and I walked to a nearby restaurant for lunch. Walked back after lunch (45-minutes) and he said they were "nearly done, won't be long". Another 30 minutes go by and I step out into the service bay to inquire and he tells me should be ready any minute. I look out the back door and see my truck leaving a parking space and entering the shop! They hadn't even pulled it in over an hour and 15 minutes after the appointment time. My truck is pulled out front 10-15 minutes later and they say I'm ready to go. Get the service order and there is no mention of a tire rotation on the work order. Assume that if it wasn't on the work order it wasn't done? 27-point inspection, oil & filter change and tire rotation in 10-15 minutes? Not likely. Warranty concerns and ToyotaCare service plan is only reason I use Conklin's service department at all. I have had disappointment after disappointment there. I miss Waddell Toyota! More

Refused to service their own make of vehicle! I drive a Chevrolet. They refused to service it because they do not support that particular model Chevrolet. How is that possible? Maybe they shoul I drive a Chevrolet. They refused to service it because they do not support that particular model Chevrolet. How is that possible? Maybe they should remove the logo and name from their marquis? More

Oil change I have been having my Toyotas service in Salina for several years. I have never like anyone connected to the service center until this visit. The gen I have been having my Toyotas service in Salina for several years. I have never like anyone connected to the service center until this visit. The gentleman who waited on me was very friendly and courteous. I was there on Tuesday, January 10, 2017 at 1:30 pm. Thank you to Rodger Peck, I think this is the employee that helped me More

Not quite on the up and up! We bought a Tundra from Conklin and when we drove from Colorado to pick up our truck, we were told there was only one set of keys for the truck. In a We bought a Tundra from Conklin and when we drove from Colorado to pick up our truck, we were told there was only one set of keys for the truck. In addition, we discovered there was a crack in the windshield which was never disclosed during negotiations. We were totally unaware of these issues and after a two day drive to get there, we were hung. After some discussion with Conklin Cars they agreed to supply the missing key set but when we drove to the local Toyota dealer, as we all agreed to in advance, we found nothing was ready and they knew nothing about any keys. We called Conklin and the salesman, Joel Correa, but no one there knew anything and Joel was not answering his cell. BIG WASTE OF TIME - AGAIN!!!! UPDATE 12/14/16 I placed THREE phone calls to speak to Gerard Smith about my problem and he NEVER BOTHERED TO RETURN MY CALLS!!!!! Gerard, YOU are the BIGGEST problem with CONKLIN CARS. Joel Correa went out of his way to help us but I wanted to tell the management about my issues however, they DON"T WANT TO KNOW ABOUT BAD CRAP!!! I still say stay clear of this dealership! It might be wise to steer clear of this dealership! More

I won't be back. Sent my mother to Conklin for an oil pressure issue on her 2007 Avalanche. I have always been a fan of taking vehicles to dealers for odd or hard to Sent my mother to Conklin for an oil pressure issue on her 2007 Avalanche. I have always been a fan of taking vehicles to dealers for odd or hard to diagnose problems because I assume they have a huge network of which to share information on problems they have had with their own vehicles. I expected Conklin to test the oil pressure sender, and if that had no issues test the oil pump. Instead the service advisor didn't list the concern correctly on the paperwork (instead of listing a dropped oil pressure she listed a dropped MPH and didn't even mention the pressure had dropped all the way to 0psi at an idle). With the information given the tech recommended replacing the oil pressure sender since the code was thrown for low oil pressure, and also recommended a few other things to clear the check engine light not related to the current issue. My mother accepted the repairs and $620 later still had the issue. I returned with my mother to the dealership speaking to the service advisor myself requesting to see the new paperwork after it was completed to insure no mistakes were made. The advisor also had me speak to the mechanic directly to be certain everything was clear. I felt confident the mechanic would determine the problem as he sounded very familiar with that particular engine. I might add the advisor had me sign the paperwork before vehicle was checked out clearly stating that was done every time. Indicating my mother would have had to do the same. (My mother says she didn't sign anything before her truck was worked on so I'll let you believe whomever you want to). I received a call later from the advisor stating they were unable to duplicate the issue but recommended replacement of the oil pump and timing chain at a cost of $1050. She also informed me they changed the oil and filter which had just been done as part of the inspection. I ask why the timing chain had to be replaced and she stated for this engine the timing chain had to be replaced when changing the oil pump (I fully understand the timing chain could be getting loose, and that would be the time to change it- but to insinuate it had to be done did not sit well with me). I made a phone call to another service place I do recommend Bengston Tire and Service hoping for a slightly cheaper repair. Bengston warned me a problem with the main bearings would also cause this problem but was an incredibly expensive fix, which is also expensive to correctly diagnosis (so changing the oil pump may or may not have corrected the problem!) And here is the super interesting part. When I arrived at the dealership to pick up the vehicle the paperwork stated "could have an intermittently sticking oil pump, or could just be indications of wear to the bearing surfaces, which will not be corrected with a new oil pump, recommend contact customer and discuss options". The quote even gave pricing for Long Block R&R. That would have been great information to have when determining to proceed with an oil pump replacement. I understand people make mistakes, but that typo cost my mother money in my opinion. And leaving out information the tech advised upsets me. What should have happened is after the first inspection my mother should have been told various things that could cause this issue and proceed from there instead of being told it was just a bad sensor. That was the whole reason I recommended Conklin in the first place and they failed. On the plus side, when picking up the vehicle she was not charged for the oil change or the second inspection. While that is appreciated it hardly feels free after spending the first $620. More

I was tokd by as service writer to come in any morning and they would fix my broke tailgate lock. When I went in on Saturday morning they 1. wanted to know if I had an appointment, one mentioned needing and they would fix my broke tailgate lock. When I went in on Saturday morning they 1. wanted to know if I had an appointment, one mentioned needing an appointment. 2. I was informed that they only do oil changes and tune-ups on Sat. They said they would make an exception and try to work me in. Got there at 7:30am (per their internet site), got to my truck at 2 pm. Only had a broken tailgate lock. They did not want to acc3ept my extended warranty and still charged an extra $131.60 above the 0 deductable. Texas Toyota dealers do not treat their out of state customer this way. Conklin is the only Toyota dealer in mid Kansas. Beware. More