Conklin Toyota Salina - Service Center

Conklin will not help my stranded 700 miles from home. Conklin Chevrolet Salina has a great service department, a bit expensive but they get problems fixed. They have been the sole maintainer of my wonder Conklin Chevrolet Salina has a great service department, a bit expensive but they get problems fixed. They have been the sole maintainer of my wonderful 2015 new style Impala. The Impala transmission failed, under warranty, 700 miles away, now over a month later I still do not have the car back. Conklin outright refuses to assist - what good is a dealer if they won't back you up when you need help? I want Chevrolet to thrive, they are important part of our culture and we need them. But GM appears to be an antique, feudal organization that cannot cooperate with itself. Almost every GM employee I contact repeats the same phrase "I'm sorry, there is nothing I can do, my hands are tied", and cannot refer me to anyone who can assist. A company paralyzed by processes, More

Place sucks 1st off, they didn't listen to what I told them, then it was outrageously priced, window they fixed isn't working 21 days later. 1st off, they didn't listen to what I told them, then it was outrageously priced, window they fixed isn't working 21 days later. More

Poor customer service experience I took my CRV in for warranty work. When I explained what was going on; they acted as if they didn’t believe me, but I figured no big deal. When they I took my CRV in for warranty work. When I explained what was going on; they acted as if they didn’t believe me, but I figured no big deal. When they called to tell me my car was done and I asked them what they found out. Following some noises on the phone indicating her annoyance with me she read what it said. When I asked some questions, she just made some accusatory remarks about it must be my bad driving that caused the issue. When I expressed concern saying I had been doing all interstate driving she said well it must have been really windy and that would cause the system to not work (we were talking about the cruise control and brake systems). More

05 honda civic Dropped off my 05 Honda Civic for an oil change at 0830 4 December. Was told it would be done at 1030. Courtesy vechicle gave me a ride home. So now Dropped off my 05 Honda Civic for an oil change at 0830 4 December. Was told it would be done at 1030. Courtesy vechicle gave me a ride home. So now the fun part. I had to call 3 times as Tony was at lunch. Finally at 1210 the Toyota advisor told my car was ready and sent a courtesy vehicle to get me. I get home and notice that the receipt was printed at 1000. Why wasn’t I called? My day was on hold until I got my daughters car back. Also notice I was charged for 5 quarts of oil. I checked the owners manual and it states that capacity is 3.2. I checked the oil and the technician has overfilled it! Substandard service!!!! More

Subpar and ignorant service advisor Had my car serviced for some warranty work and they wouldn't do it under that. I finally gave in and paid it and contacted American Honda afterwards. Had my car serviced for some warranty work and they wouldn't do it under that. I finally gave in and paid it and contacted American Honda afterwards. After 2 weeks, American Honda refunded me what I paid twice the amount for the inconvenience. The reason they denied my warranty work was because I called my car a "Race Car'. The service advisor claimed that my stock 20 inch wheels were aftermarket because of it is "souped up civic". Sounds to me that this dealership needs to spend some time on educating the employees on what cars Honda actually offers. I considered buying a new car from this place again, but this was the final straw. I wouldn't recommend anyone to buy a new car from this place no matter how good the price is. More

Service Took my car in to get body damage done I call a day before to find out it was ready that morning but nobody call me to let me know also they took out Took my car in to get body damage done I call a day before to find out it was ready that morning but nobody call me to let me know also they took out a chunk of carpet under the drivers seat and want to say it was worn out I just vacuum it like 2 days before it went in there was NO WORN OUT CARPET!!!! Manger was very unprofessional very rude when he knows they where responsible for it I will never do service again or highly recommended them. More

Not impressed i scheduled a tire rotation, spark plug replacement, check brakes appointment. A week later I arrived for my appointment on time, checked in, and was i scheduled a tire rotation, spark plug replacement, check brakes appointment. A week later I arrived for my appointment on time, checked in, and was asked if i would like an additional service since my vehicle had passed 100K I settled on an additional coolant flush. I left to grab a bite to eat, while eating I received a phone call, Mike told me they didn't have the spark plugs on hand, so they couldn't preform the change. Mike asked me if i wanted to add a transmission fluid change instead so I said yes. After waiting my car was done all service had been complete except the plugs and checking the brakes. I don't know who runs the shop, but a week to order spark plugs is plenty of time, and they must have forgoten about the brakes go figure. Needless to say I will not be bringing my car back to them again. More