Conklin Toyota Salina - Service Center

If 0 stars was an option you'd deserve it. I dropped my 2015 4Runner off over a month ago, engine had a knock and an issue with the timing. After being given a $11,000 quote for an engine repl I dropped my 2015 4Runner off over a month ago, engine had a knock and an issue with the timing. After being given a $11,000 quote for an engine replacement from another Toyota dealership and just moving back from Texas, on top of being given a recommendation for the best Toyota mechanic around I thought I'd try my luck with my local hometown Toyota dealership. They initially showed optimism that that may not be the case. After initial inspection their options were to rebuild or replace the engine. Starting with 10 hours of labor just to get the engine apart and attempt to rebuild it, swapping with a remanufactured engine just sounded like a more reasonable approach. (and not the cheaper option, I love my 4Runner) After asking for the engine swap and basically helping find a source for the engine (because apparently Toyota can't get remanufactured engines for their own cars) I was given a low $10,000 quote. I asked to proceed. After no contact for basically 2 weeks, and not being asked to put any money down I called back. No answer, and was not reached out to. I proceed to call again after a few days and was informed that there would be a 20% markup on the cost of the engine, and given a new quote of $12,700. At this point I have decided to take my business elsewhere. I picked up my 4Runner after the weekend on Monday because we went another day without hearing anything back from the service rep. I would like to state in solidarity that I did not do this due to high cost. I LOVE MY 4RUNNER AND WILL PAY WHATEVER IT TAKES TO HAVE IT FIXED MOST COMPLETELY AND CORRECTLY. I took my vehicle back due to terrible customer service, a lack of honesty, and a lack of transparency on the cost of repairs, on top of that fact that they held my vehicle for OVER A MONTH without really bringing any solutions to the table while I'm basically giving them the answers and saying yes to the price along the way. Ultimately you didn't just lose out on $2,000 worth of revenue, you lost over $10,000 in revenue, and a potential future customer. And I really don't appreciate my time being wasted on a personal level. Out of respect I will withhold the name of the rep I dealt with. You know who you are. On a positive note I'm told Justin Marlborough is the best Toyota mechanic around, if you can get him. More

Knowledgeable staff, accurate wait time estimates, comfortable waiting areas, and questions always answered whether in person or on the phone! comfortable waiting areas, and questions always answered whether in person or on the phone! More

This dealership has been taking care of my family for many years. We have many Toyotas that they service and they do a wonderful job many years. We have many Toyotas that they service and they do a wonderful job More

Employees are very friendly. Happy to get ride to work and return to pick up vehicle 🙂 Happy to get ride to work and return to pick up vehicle 🙂 More

Good service, bought 3 cars there in last 4 years, always treated well by staff always treated well by staff More

They always take care of me. Courteous, professional and get the job done. My go to place. Courteous, professional and get the job done. My go to place. More

Efficient place to get vehicle maintenance done without the worry. I know they are experts for my vehicle so I rest easy knowing it’s going to be done right. the worry. I know they are experts for my vehicle so I rest easy knowing it’s going to be done right. More

They are always so friendly and never make me feel like an idiot when I explain my issues with my Cruze an idiot when I explain my issues with my Cruze More

The service department gave me a next day appointment when a problem came up while I was on vacation, and got me back on the road in less than 90 minutes. when a problem came up while I was on vacation, and got me back on the road in less than 90 minutes. More

Conklins have always treated us good, the check in guys for service and the rental car gal. for service and the rental car gal. More