Conicelli Toyota of Springfield - Service Center

TERRIBLE I receive free oil changes/maintenence for the duration of my Toyota lease from this business and after today I would rather make a service appointmen I receive free oil changes/maintenence for the duration of my Toyota lease from this business and after today I would rather make a service appointment somewhere else and PAY money out of my own pocket than step foot in this place again. They NEVER answered their phone or returned the messages I left to set up an appointment. I finally spoke with a service member by getting a hold of a woman from the PARTS department and demanding that she physically walk down to the service department and tell them to return my upwards of 10 calls. Then two days before my appointment they refused to honor my request to have my car vacuumed after my appointment. REALLY?! You won't perform a courtesy cleaning for a customer, let alone, an extremely frustrated customer?? The day of my appointment I receive a missed call from Concelli after I had dropped my car off. They left NO voicemail, so I had to go through another painstaking process of trying to get a hold of someone from the service department. Of course, the phone rang and rang and rang and rang... I had a person from the body shop walk down and retrieve someone who could speak with me. I was told by "Matt" that they had had a few extra minutes to vacuum my car; however, I had a few kids toys in my back seat so they actually could NOT vacuum it. Now, what is the point of telling me this?? When I go to pick up my car I vent my frustrations and "Brian" apologizes. He offers to vacuum the car in 10-15 minutes because I had to leave to go to work. I agree thinking the nightmare is over and I've finally reached a competent employee from the service department. I wait with my children in the waiting room and after 25 minutes I ask "Brian" if my car is done. He checks and says that they are doing a very thorough job and that the driver's side of the car is vacuumed and the other half will be finished in 10 minutes. I tell "Brian" I can't wait any longer and that I want my car and I don't care if it's halfway finished. He leaves to go retrieve it and is gone another 15 minutes! At this point I've been waiting a total of 40 minutes for a promised 10-15 minute vaccuum. Here's the best part- "Brian" pulls up with my car and the whole car is barely vacuumed with crumbs and leaves still all over. One half is NOT thoroughly vacuumed as he had claimed. He mumbles "Sorry I was helping him vaccuum." So the real story is that "Brian" is a liar and that my car sat for 25 minutes WITHOUT being touched and then once he realized this he lied and said it was taking so long because it was being "thoroughly" cleaned. Obviously, it took 15 minutes to bring my car out because he ran back there and hastily attempted to vacuum it and cover his butt. This place is an absolute joke. If they can lie about little things like this, I wonder what else they can be dishonest about! BEWARE and get you car serviced somewhere else far, far away! More

Always a pleasure It was a pleasure to purchase my used car at Conicelli Toyota in Springfield and it continues to be a pleasure to come back for routine maintenance an It was a pleasure to purchase my used car at Conicelli Toyota in Springfield and it continues to be a pleasure to come back for routine maintenance and state inspection. George deserves a shout-out for his competency and friendly handling of all the paper work! Carmen also came out at my request to talk about minor body work. She is experienced and can quickly figure out the costs of any repairs. Everything is handled in one place and handled professionally and quickly! More

Excellent I just came in for inspection and everyone at your dealership is friendly,funny,polite and very helpful. From the lot people when you first pull up,to I just came in for inspection and everyone at your dealership is friendly,funny,polite and very helpful. From the lot people when you first pull up,to Shannon when you first walk into the department and the drivers that pick you up. The mechanics seem to be very knowledgable of the product they are working on. And last but not least the cashiers when you pay your bill. You guys and girls should be very proud because you are all doing a GREAT JOB. I've been coming here since 2011 and always love the service. Thanks again More

Tremendously Satisfied for Many Years! Conicelli Toyota are the very Best, Shannon Roche is Outstanding, for Service, and anything they can do for You. Workmanship Excellent, Great Help f Conicelli Toyota are the very Best, Shannon Roche is Outstanding, for Service, and anything they can do for You. Workmanship Excellent, Great Help for All. Marlene Stevens More

Service is very important to me...thx just posting a review for service..I've been bringing my 1998 T100 truck to Conicelli for repair and service for about 8 years. Mike Rhoads has always just posting a review for service..I've been bringing my 1998 T100 truck to Conicelli for repair and service for about 8 years. Mike Rhoads has always been fair and provides great service for me and he always has a friendly attitude and very professional, but most of all he's been keeping my old T100 on the road..the service is outstanding and fast. If I ever have a problem he's there to solve it. George Taylor More

customer Had a great experience when I purchased the vechile and the 2 times I had my car serviced. Conicelli Toyota is a great place to purchase a vechile fro Had a great experience when I purchased the vechile and the 2 times I had my car serviced. Conicelli Toyota is a great place to purchase a vechile from because they work with to meet your standards and to help make things affordable to you when picking out a car of your choice More

I have been dealing with CONICELLI TOYOTA for 25 years. Glenn Beck is the best in sales. I've bought 6 cars from him. He is fair, honest and professional. Bob Calhoun in the service department is fantastic Glenn Beck is the best in sales. I've bought 6 cars from him. He is fair, honest and professional. Bob Calhoun in the service department is fantastic. He listens to my problems and always comes to a correct and accurate solution. Bob is friendly and customer oriented. I feel confident when he monitor's my car servicing. Dale Sinker More

My experiences with Conicelli Toyota of Springfield have always been good but yesterday it was GREAT. I happened to be in the showroom where I saw Joe Unterkofler. He seemed like a very nice and knowledgabl always been good but yesterday it was GREAT. I happened to be in the showroom where I saw Joe Unterkofler. He seemed like a very nice and knowledgable man so I asked him an elusive question about the brakes on my Camry Hybrid. As he gathered more information from me, Joe suggested that we talk to the real expert, Kyle McManus. Kyle left his lunch to explore my questions. He answered me fully and very professionally. Not only am I a very satisfied customer, I am confident that when I buy my next car it will definitely br from them. More