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Conicelli Toyota of Springfield - Service Center

Springfield, PA

4.5
713 Reviews

713 Reviews of Conicelli Toyota of Springfield - Service Center

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February 11, 2024

As always, I had a very good experience . Quality service when I had my 45,000 mile maintenance done. More

by BOB87KIDD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Garnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack DePre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Conicelli Toyota of Springfield responded

Thanks for choosing Conicelli to maintain your vehicle's performance. We appreciate it! Paula D.

February 11, 2024

The desk personnel are very responsive, courteous, but something is off. My standard maintenance, oil change & tire rotation took 8 hours. I had no plans to leave my car for the day & that was made clear More

by LINDALEVAN
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Alissa Fox
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Conicelli Toyota of Springfield responded

I shared your concerns with our Service Manager, Jack DePre. Please contact him at 610-690-6000 x 5060 as I know he will be more than happy to assist you with this issue. Paula D., Customer Relations

February 10, 2024

Service writer Alissa was not friendly at all. I like to be greeted by a smile, and good morning. More

by Belld108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alissa Fox
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Conicelli Toyota of Springfield responded

Thanks for the four star review. I sincerely hope that your next experience with our service department puts a smile not only on your face but our service advisor's face as well! Paula D., Customer Relations

February 10, 2024

Service for oil change, and inspection took more time than expected (2 1/2 hrs). More

by EFerebee
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jack DePre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Conicelli Toyota of Springfield responded

We appreciate you choosing Conicelli Toyota of Springfield to maintain your vehicle's performance. Paula D, Customer Relation

February 09, 2024

always charge for topping off my fluids, and they never add a drop of liquid More

by RICHARDFATTORI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack DePre
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Conicelli Toyota of Springfield responded

Richard, I shared your concern with our service manager, Jack DePre. I am sure he will want to assist you w/ this issue. Please call him at 610-690-6000 x 5090. Thank you Paula DiGiacomo, Customer Relations

February 09, 2024

They took care of inspection for purchase quickly. All was good. Thank you very much More

by PEGISSELMANN
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Cincotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alissa Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malcom Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Hoyle
Mar 25, 2024 -

Conicelli Toyota of Springfield responded

Thanks for this five star review. We appreciate it! Paula d., Customer Relations

February 08, 2024

Scheduling was convenient and timely. Intake was courteous and pleasant. Service was completed as expected within stated time frame. More

by E Martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Conicelli Toyota of Springfield responded

Thank you for the 5-star review; We appreciate your business! Paula D., Customer Relations

February 08, 2024

The service was excellent and quick. My problem was resolved without overcharging me, and with minimal effort. More

by Rita51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Hoyle
Feb 09, 2024 -

Conicelli Toyota of Springfield responded

Thanks so much for the five star review! Paula D., Customer Relations

January 04, 2024

What they did for me was good because I learn more about my car thank you Paul. More

by susankamara74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Cincotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Conicelli Toyota of Springfield responded

Thanks for the five star review and positive feedback. We appreciate it! Paula D., Customer Relations

December 02, 2023

The Servicing Department is horrible. Wait times are always much longer than I have experienced with other dealerships. Omar is the name of one of the Service Representative here. He did More

by emailmesoon
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar
Dec 04, 2023 -

Conicelli Toyota of Springfield responded

I am sorry to read this review regarding your recent experience at our Toyota Springfield Service center. I sent your concerns to our service manager; I am sure he will want to speak with you. Could you contact me with your name and phone number so I can pass this on to Jack DePre. Thank you. Paula DiGiacomo, Customer Relations, 610-828-1400 x 1213

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