Conicelli Toyota of Springfield - Service Center

Service personnel were very helpful in determining the level of service required. All people were very courteous. level of service required. All people were very courteous. More

The personnel here are polite and caring to their customers. They want to make certainly sure you are satisfied with the service you received. I also like the way when they come to you, they mention customers. They want to make certainly sure you are satisfied with the service you received. I also like the way when they come to you, they mention their name first, when they introduce themselves. When they are done with your car, they ask if you have any questions for them. I find this as being very helpful. What more can you ask for? Thanx to all of you, for your help! More

I was scammed into driving away my Certified Used RAV4 without a Floorliner. I was promised to get the Floorliner in two days. I visited the shop on the first day, and the salesperson, Reggie Walton, wh without a Floorliner. I was promised to get the Floorliner in two days. I visited the shop on the first day, and the salesperson, Reggie Walton, who had earlier called me to pick up the Floorliner, never showed up. Reggie called me again on Thursday, April 10, around 10 am to pick up my Floorliner later that day. Upon my arrival, he pulled out $40 and said GO TO AUTOZONE AND BUY YOUR FLOORLINER. I was disappointed with this treatment. With so much happening around the world right now, I took the money and left. I will never recommend anyone to drive away the first day with their car if any minor thing is missing from their car. I have to order my Floorliner from WeatherTech for a total of $233.09. I feel mistreated, and it was not a good customer experience for me. THIS IS NOT THE TOYOTA THAT I KNOW. My previous experience at a Toyota dealer in Arlington, Virginia was FIVE STAR. More

I waited for five hours at the dealership with minimal updates about what was going on. If they had been up front, I could have taken the shuttle or found a ride home. Instead, I waited 2.5 hours to be to updates about what was going on. If they had been up front, I could have taken the shuttle or found a ride home. Instead, I waited 2.5 hours to be told I needed new tires, another hour and a half to be told someone would check on what was going on, and then another 45 minutes after being told it would be done in 20 minutes. Then I realized my car had been sitting outside the door finished for the last 25 minutes but no one bothered to tell me and give me my bill. I left with a migraine and $1000 less in my pocket. The old woman next to me told me to go somewhere else and get tires cheaper. I should have listened to her. They didn’t even seem convinced that the tires would solve the issue. I basically wasted a whole day. More

My experience at the dealership was very much rewarding and the services I received was awesome. The time I spent waiting was unique and suitable for me. I was given a nice and cordial service at the deal and the services I received was awesome. The time I spent waiting was unique and suitable for me. I was given a nice and cordial service at the dealership. I appreciate it all the nice staff who were professional and wanted the best service for me. More

This was my second time at this dealership and am very happy with their efficient, professional, and courteous service. happy with their efficient, professional, and courteous service. More

The service department the people are rude, and the sales department are unclear of what you’re purchasing made me think something that wasn’t department are unclear of what you’re purchasing made me think something that wasn’t More

They are very good and fair. When I had concerns they addressed my concerns in a satisfactory way. When I had concerns they addressed my concerns in a satisfactory way. More

Exceptional customer service from arrival to departure. The ladies at the check out counter are always very pleasant and kind! The ladies at the check out counter are always very pleasant and kind! More

I waited 4 hours for an inspection and oil change. Had I been given a heads up on just how long it would have taken, I would never have waited. My husband and I both had the same type of appointmen Had I been given a heads up on just how long it would have taken, I would never have waited. My husband and I both had the same type of appointments starting at 830. He finished at 1000, and only because I went up and complained did I get out of there at 1230. God knows how much longer I would have waited if I didn’t complain. There was no explanation on why it took that long, not apology. Only apology I received was from the nice women at the cashier desk. More