Conicelli Toyota of Springfield - Service Center

This service department needs customer service training! Service manager was rude, took personal cell calls when checking me in, never addressed me when I approached the counter and ignored me when approa Service manager was rude, took personal cell calls when checking me in, never addressed me when I approached the counter and ignored me when approaching her desk to see what the status of my truck was after waiting 4 hours. Techs need to actually pay more attention to details. In 2 visits soon to be a 3rd they have not resolved a problem, recommended a solution that did not apply to my vehicle and did not test to see if the original complaint was resolved. More

Love their work; but don't like waiting for the length of time for my work to be done. There were up to 19 people in the waiting room waiting on their cars. Never seen that many people waiting for their car time for my work to be done. There were up to 19 people in the waiting room waiting on their cars. Never seen that many people waiting for their cars. More

I have an extended Toyota plan care. And I don’t think the dealership is doing everything that’s supposed to be done in that service agreement And I don’t think the dealership is doing everything that’s supposed to be done in that service agreement More

Very impressive efficiency and great service. Will definitely use them for next time I need service Will definitely use them for next time I need service More

a very enjoyable experience, first class service provided in a pleasant, professional manner. Thank you! in a pleasant, professional manner. Thank you! More

Service team kept me updated on my vehicle with text messages and phone calls throughout my service messages and phone calls throughout my service More

I love coming to Toyota Springfield. The entire staff are always courteous and patient. They keep you updated with the process and the entire dealership is beautiful, clean and welcoming The entire staff are always courteous and patient. They keep you updated with the process and the entire dealership is beautiful, clean and welcoming. More

The personal I dealt with at this dealership were very professional and knowledgeable. My experience was pleasant and the service was great. Would highly recommend. professional and knowledgeable. My experience was pleasant and the service was great. Would highly recommend. More

Car taken care of in a timely manner. I’m happy with the service. Everyone was very professional. I’m happy with the service. Everyone was very professional. More