Conicelli Toyota of Springfield - Service Center

Cost of service and repairs was not explained properly and I wound up paying more than I expected. The service tech I was working with was not easy to get a hold of and did not get back to me when he sai and I wound up paying more than I expected. The service tech I was working with was not easy to get a hold of and did not get back to me when he said he would. More

Normally, paper is put down on the floor but not this time. Also the receipt said I requested a new battery. I was getting my car inspected and was told that battery life was low so I said to go ahead an time. Also the receipt said I requested a new battery. I was getting my car inspected and was told that battery life was low so I said to go ahead and replace it. I did not initiate it. More

The service took longer than promised and when it was all said and done, one of the main reasons for going here for service was for a slow leak in a tire. I stated when making the appointment, and again at t said and done, one of the main reasons for going here for service was for a slow leak in a tire. I stated when making the appointment, and again at the time of check in, that the one tire had a slow leak. We had purchased the protection plan that covered the tires. Inspections were due this month so I combined the visit. When I finally got the call that the inspection was done, they told me I need a new tire to complete the inspection. I then had to remind them that tires were covered. That took more time. Still waiting, I finally started walking around again when I saw my car parked in the parking lot, done. I had to go and find out what was going on. More paperwork and more waiting. I am not certain how long my car had been parked out in the lot finished, but the staff knew I was waiting there and should have been notified sooner. Very frustrating. More

They did great job! They called me once the service was done which saved me sometime. They called me once the service was done which saved me sometime. More

Great service. Time and cost all same as what they told me. Comfortable waiting area Time and cost all same as what they told me. Comfortable waiting area More

Your service associates are the "BEST". Extremely efficient , friendly, and caring. They make you feel as though you are "one-of-the-family". Extremely efficient , friendly, and caring. They make you feel as though you are "one-of-the-family". More

Still waiting for my parts. Can’t say anything until then, i will keep my comments to myself.yhanks Can’t say anything until then, i will keep my comments to myself.yhanks More