Conicelli Toyota of Springfield

Entered the showroom only to be looked at but not acknowledged by receptionist. No salesman on floor. Finally caught the eyes of a gentleman who was the "finance guy" finally after about 20 minutes acknowledged by receptionist. No salesman on floor. Finally caught the eyes of a gentleman who was the "finance guy" finally after about 20 minutes of being ignored, finance guy got us a busy salesman who introduced us to his "associate" Neiceife who was very patient, kind and attentive. Neiciefe took the time to find what we wanted and took our down payment on a vehicle promised in 2-6 days. After almost 3 hours on Valentine's night we left the showroom looking forward to our new vehicle. Monday morning phone call with very little explanation " your vehicle was sold sorry will keep looking". Thanks anyway we will come pick up our deposit. Found another dealer on the 17 th willing to find what we wanted and for less! Made the deal, went home satisfied. @ 8:45PM on the 17 th neiciefe called with good news. He found our desired vehicle. No thanks!!!!! Really bad customer service!!!! Not interested in making a sale. Feel bad for Neiciefe, he would probably prosper at the dealership that we we found our desired vehicle. He was a very patient, driven salesman without the support of a successful dealership. Good luck to anyone looking for a specific vehicle at Connicella Springfield. More

I had a great experienced at this dealership. Virgilio Pabon and Steve Natale were both AWESOME! They answered all my questions and worked hard to get a payment within my budget. Vee answered every questi Pabon and Steve Natale were both AWESOME! They answered all my questions and worked hard to get a payment within my budget. Vee answered every question I had and was comforting and personable. He never pushed me into anything and worked to get something that would work for me. He is the best! Steve was also very open and honest about everything I signed and agreed to as well. They both made my visit so pleasant and easy, and sped things along as much as possible before the snow got bad. I would definitely recommend this dealer to anyone looking to purchase a vehicle. More

Vee provided excellent customer service. He called to confirm my appointment and when I arrived he greeted me with a smile. As I test drove the vehicle he provided details about the car. He was very pers confirm my appointment and when I arrived he greeted me with a smile. As I test drove the vehicle he provided details about the car. He was very personable throughout the entire experience. While I waited for credit approval he checked in with me so I knew what was going on and provided me with all necessary details to help make my decision easier. I purchased a 2013 Chevy Equinox and I love it! I will definitely reccomend Vee to others. I also had a brief interaction with Midge and she was friendly and professional also. She reviewed my options throughly and helped me make the best decision for my financing. I was very pleased with my overall experienceat Conicelli Toyota of springfield. More

From the very first moment I spoke to the salesman Fermin Diaz until we purchased the car, we were treated like royalty. They were very receptive to all of our needs and helped in every way they were able. Diaz until we purchased the car, we were treated like royalty. They were very receptive to all of our needs and helped in every way they were able. We now have a beautiful 2010 Toyota Prius that we absolutely love. It is living up to everything that Fermin stated it would. I would recommend Conicelli Toyota Springfield and Fermin to anyone looking for a car in one of the friendliest dealerships around. More

On Saturday, 2/1/14, I took our 2009 Prius in for a key replacement & while waiting, I saw Joel Morales & we looked at a barelybused 2013 Prius; took a test drive, & work a fair trade & bought the car! Jo replacement & while waiting, I saw Joel Morales & we looked at a barelybused 2013 Prius; took a test drive, & work a fair trade & bought the car! Joel, John & Midge were a pleasure to deal with-my wife joined us to sign papers & we were able to drive our "new" car home! Thank you Joel, John & Midge for making this a pleasurable experience. More

I found Joel Morales to be courteous, friendly, and honest. He did not pressure me in any way to make a deal but rather showed me the options available to me and let me choose. Joel was great! Also honest. He did not pressure me in any way to make a deal but rather showed me the options available to me and let me choose. Joel was great! Also my experience with Eli when signing all the papers was also great! More

Rick is the best! He was very patient, friendly, and helpful. He tried to explain all the details, answered our questions, and provided his suggestions. Furthermore, he also returned our calls/texts in helpful. He tried to explain all the details, answered our questions, and provided his suggestions. Furthermore, he also returned our calls/texts in a timely manner and helped us with the after sale services. He even delivered the car to our house far way from the dealership in a very cold weather. Overall, it was a very pleasant experience without any feeling of stress and pressure. We were very satisfied with his services and highly recommend Rick to anybody. Thank you very much and keep up the good work! More

I just purchased a used Toyota Corolla from Conicelli Springfield. Bill Rosendahl was the salesman who helped me with purchasing the vehicle. Bill is a great salesman and was very friendly and answered e Springfield. Bill Rosendahl was the salesman who helped me with purchasing the vehicle. Bill is a great salesman and was very friendly and answered everything we needed to know. He was very helpful throughout the process and didn't make you feel like you were being pushed or rushed. I was at Conicelli on a very busy Saturday and Bill was working very hard to attend to several others, but he was always coming back to check on us or give us an update until it was time for the paper work. Wayne Dorsey was who reviewed all the financial paperwork with me. Wayne was very professional, knowledge and friendly. I was there past closing finishing the purchase and Wayne completely reviewed everything and did not make you feel rushed. Bill and Wayne were both very patient and gave you time and personal space to think. I have family who have purchased vehicles from Conicelli Springfield and they as well have had positive experiences. I would certainly go back any time to Conicelli Springfield and recommend it to others! More

Conicelli Toyata in Springfield, Pa. So happy c the Conicelli Toyata in Springfield, Pa. So happy c the dealership, everyone so friendly and helpful. Bob Foster who sold me my new Corolla Le 2013 v Conicelli Toyata in Springfield, Pa. So happy c the dealership, everyone so friendly and helpful. Bob Foster who sold me my new Corolla Le 2013 very nice, friendly, each time I was at the dealership he always, said Hi , and could he be of any help. He went out of his way taking me to Part's Dept. helping me. to order side molding and Edge protecting for my car doors. And special thanks to Glen Beck Sales Manager, who went out of his way to apply the door molding and door Edge protector to my car door's . And also for painting my rear bumper scratch and waxing on 2 visits, which he did not have to do , he took the time and did it himself, making sure it was done right. And most recently applied black panel to rear bumper tail gate to protect it, on a very cold day . Glen was super very impressed he deserves a raise. And thank you Hakan Ilbak so nice and explained all about each car I test drove. and greeted me when I was back at the dealership even got a hug. He works now at the Used Toyota dealership next store. I wish the best to Hakan Forgot had a scratch on front bumper Bob Foster he discovered it the day when I purchased the car, Bob Foster went out of his way also, made an appointment for it to be repaired, and even gave me a rental to drive till car was finished. Sure hope I have continued satisfaction when I need to return to dealership for future service. Right now very happy c them. . More

I just purchased a Rav 4 from Conicelli in Springfield and am LOVING it! My salesman, Ferman Diaz, was amazing! He got me what I wanted at a great price and stuck by my side throughout the entire proce and am LOVING it! My salesman, Ferman Diaz, was amazing! He got me what I wanted at a great price and stuck by my side throughout the entire process! I added some extras and he stayed on top of the whole process until I got my car back. I would recommend getting a car from this dealership! They are great! More