Conicelli Toyota of Springfield

Truly Exceptional-highly recommended! Having price constraints, I truly feel I got the best deal for the car I wanted and could afford to pay. Thanks to Joel Morales who was very helpfu Having price constraints, I truly feel I got the best deal for the car I wanted and could afford to pay. Thanks to Joel Morales who was very helpful and patient in explaining to me the price, features and the options available to me. From test driving the vehicle to the final delivery, it was a pleasant and smooth experience! More

The "Best Sales Consultant Every and his name is:Hakan Ibak Hakan-Was and is "GREAT" he made me very comfortable in my experience in getting my used car but it's new for me. He meeting All my needs and concer Hakan-Was and is "GREAT" he made me very comfortable in my experience in getting my used car but it's new for me. He meeting All my needs and concerns in this transaction making it quite smooth. He made it then and even now. Making the right decision to come back he was pleasant and very knowledgeable in given information that he gave me thought that your Dealership is the place to buy a car. I also tell my friends to go to your establishment as ask for: Hakan. Again,Again!!! Thank you for having a valuable team member like "HIM" More

Best car buying experience I have ever had! Everyone at Springfield Toyota/Scion was knowledgeable and helpful. Went there intending to just look. Famous last words of course. Our salesman, Chri Everyone at Springfield Toyota/Scion was knowledgeable and helpful. Went there intending to just look. Famous last words of course. Our salesman, Chris Best, helped explain how purchasing a 2014 RAV4 now would save me money from the low percentage finance rate to the extended warranty I decided to bite the bullet and I couldn't be happier. The staff from Chris to Eli were just great. Thanks all. I love my new vehicle. More

Joel Morales We found Joel Morales to be a professional sales consultant. We were able to find what we wanted, at the price we wanted to pay. Joel went above and We found Joel Morales to be a professional sales consultant. We were able to find what we wanted, at the price we wanted to pay. Joel went above and beyond to satisfy us, and for that, we will recommend others to him. More

GREAT EXPERIENCE!!!! I went shopping online for a Toyota Avalon for my dad. The website sent info on 10 dealers with the two zip codes used. I got bombarded with emails an I went shopping online for a Toyota Avalon for my dad. The website sent info on 10 dealers with the two zip codes used. I got bombarded with emails and phone calls soon after. I fielded no calls as my initial ground work was only working through email asking for best offers. 8 of the 10 sent offers. Realized the value for Premium and Touring Trim might be better deal than the standard XLE model from initial quotes. Sent out the best quotes to every dealer and asked if they could beat their offer (asked dealers with lowest offer if that was their best). Chris Ferris was the only person to email back a competitive offer (they had the lowest initial offer on the XLE and were in the hunt on the Premium and Touring). 3 dealers wanted me to send dealer info to them to review and 1 dealer said they would match so as not to lose the business. I did not shop the offer Chris sent over as it was a fair offer and he did exactly what I was asking and felt I needed to honor my end of the deal. He was doing the ground work for Chris Best. He handled the sale extremely well. He's young, but was friendly, and informative. From there worked with Joe Unterkofler in finance on the paperwork. GREAT sense of humor (my parents love him...think my mom wanted to make her own trade 0:-) ). More importantly was great going through the programs and making sure I understood every part of the deal. one dealer who lost out sent info to look out for when financing. was told the "universal" dealer fee shouldnt be more than $133. It was not listed on my deal and asked Joe about it. Apparently NOT so universal as Conicelli doesnt charge a dealer fee! Met David Rivera who I enjoyed speaking to as well. Wanted to share my experience and exteme satisfaction with the internet purchase process with his team!! The one complaint I had was with the receptionist texting and reading her phone texts while entering information for my deal (was actually looking down at her phone when I first introduced myself as well). Had I not already made a deal and was walking in off the street there is a strong possibility I wouldve left at that point. For most people's 1st or 2nd biggest purchase the point person needs to be fully engaged with the customer experience. Overall an extremely satisfying experience!!! More

Thanks to Sean Mellon Last Saturday I stopped in and met Sean Mellon. He wasn't at all pushy and was interested in knowing what I was looking for to show me what he had ava Last Saturday I stopped in and met Sean Mellon. He wasn't at all pushy and was interested in knowing what I was looking for to show me what he had available. He was realistic about what I was asking for (model, year, pricing, millage) and told me honestly his experiences with truck sales. We looked at a 2013 Nissan Frontier but he also made me feel free to continue my search as research. Several days later I went back because I felt comfortable dealing with Sean and got lucky that he was on site again. We test drove the vehicle and then sat down to make the purchase. Sean was efficient and helpful though we did have to wait a while to see a Joseph from financing because there were other folks ahead of me. I got a chance to get to know Sean. I found him easy to talk to and honest. I'm not upset about waiting for financing because I realize the dealership was a bit busy. It should be noted that if I'd returned and Sean was not there I would have returned when he was because he had developed a good report with me the first time I was there. Everyone wants a better price but some styles hold a higher value and are less available used in good condition so I understand. Thanks very much to Sean, Louis, and Joseph for the help. More

A New Buyer!!! That will Recommend the Salesperson I had!!! My Salesperson-Hakan Ilbak WAS GREAT!!! He made this a very pleasant experience for someone that had there car over 20yrs.. He is very knowledgeable My Salesperson-Hakan Ilbak WAS GREAT!!! He made this a very pleasant experience for someone that had there car over 20yrs.. He is very knowledgeable in all area's helping you in making the best decision, willing to listen to what would be need tfor me in getting me in my used but new car to me!!! I will be sending ALL my friends and family there as long as He's there.. Had he not came to serve me in my experience. I would had left not getting a car from there.... he made SUCH a great impression. I, left and then came back asked for him directly.. Anyone reading Please Ask for Him. He will do right by YOU!!! Again!! Hakan THANK YOU!!! Amanda in her new Venza Toyota!!! Until the mext Take CARE.. More

Friendly, Knowledgable and Nice1 Buying a pre-owned car from Conicelli Toyota of Springfield was a positive experience from beginning to end. The sales people were friendly and knowl Buying a pre-owned car from Conicelli Toyota of Springfield was a positive experience from beginning to end. The sales people were friendly and knowledgable - not pushy at all. this was our daughter's first experience with financing and both Hakan and Midge took time to carefully explain warranties and patiently answer all of our questions. We feel like we got a great deal. Our daughter loves her beautiful Prius! It looks and drives like a brand new car. More

Awesome experience!!!! All I can say is that it was a great experience. They really worked with me to get me in a new car. Michael was very friendly, informative and profe All I can say is that it was a great experience. They really worked with me to get me in a new car. Michael was very friendly, informative and professional. I have absolutely nothing bad to say about my experience. You want a new/used car? Go to Conicelli Toyota in Springfield and ask for Mike Lim. More