Conicelli Toyota of Springfield

I was in the need of a new vehicle and was undecided what brand I wanted to go with. I test drove a number of makes and models and found myself in the Conicelle Toyota dealership of Springfield on Labor Day brand I wanted to go with. I test drove a number of makes and models and found myself in the Conicelle Toyota dealership of Springfield on Labor Day weekend. The dealership created a family atmosphere for the holiday weekend by providing hotdogs, pretzels, and cookies for their customers. I soon found myself approached by salesman Mark Paterson who started to help me realize what it was I was looking for in a vehicle. Mark understood my needs, while grasping my style, and provided me with a few cars to test drive. Soon enough I was signing the papers for my new Corolla Sport! Not only did Mark help me with the logistics of the purchase he stayed late so that I could pick the vehicle up at my convenience. Mark also synced my phone up to the Bluetooth for me as I am a bit technologically challenged. My experience at this dealership was great. I didn’t feel pressured and I was provided with the facts and calculations I need to make my decision. Everyone was very friendly and truly focused on my needs as a customer. I would recommend Conicelli Toyota of Springfield to anyone! More

We purchased a new Toyota Avalon Limited from Joel Morales at Conicelli Toyota of Springfield at the end of October 2010 and we couldn't be happier with the sales experience! Joel was exceptionally i Morales at Conicelli Toyota of Springfield at the end of October 2010 and we couldn't be happier with the sales experience! Joel was exceptionally informative and equally helpful. He did everything he could for us during AND AFTER the sale. In fact, he just picked up the car at our home and took it in for an add-on that we purchased and delivered the car back to our home at the end of the work day. He has consistently returned every phone call and is always very polite. He has taken the needed time to answer all our questions and is tremendously knowledgeable of what he sells. My husband and I will definitely be returning to Conicelli Toyota in the future....this has been our 3rd consecutive purchase from this dealership. In addition, we will always make it a point to work with Joel. He is a true professional in every aspect. More

I found 3 cars online that my partner and I liked (dealers w/in 100 mile radius) that were all at Conicelli. Our first pick was sold by the time we got there however there were 2 we was interested i (dealers w/in 100 mile radius) that were all at Conicelli. Our first pick was sold by the time we got there however there were 2 we was interested in. My partner and I (Gay) were treated respectfully as a couple throughout the process. We finally chose one of the 2 and purchased it below the price we intended to spend. We drove the car home that day. Overall our experience was positive and we would recommend them. It was also important that we did most of our shopping online before going to the dealer. Our salesperson, Mike Messina, was very respectful and made every attempt to make us happy. Unfortunately, his boss interjected at the end of the sale and acted like we were wasting his time. Anthony was the person who spoke to us when we called the number listed online and was very professional and very friendly and was probably the reason we drove 1.5 hours to check out the vehicles in the first place. Also, Midge who handled the paperwork was friendly and proficient. Overall a good team. More

Wandered around the lot for almost 25 min before someone came out to help me. Showed them the car I had seen on the website and asked to take for a test drive. They kept trying to talk me down from an acu came out to help me. Showed them the car I had seen on the website and asked to take for a test drive. They kept trying to talk me down from an acura to a crappy old buick. The salesman was cheesy and pushy, exactly the personality you would expect a used car salesman to have. The most irritating part was that the employees kept talking to my uncle who was with me and ignoring my questions and comments simply because I am female. These people are sexist. I was paying for the car with MY money, and quite honestly, I probably know more about cars then my uncle does. Yet, because I am a female they were all doting on him and ignoring me. This treatment is why I decided not to buy here. More

I use Toyota dealerships for all of my service needs. I just moved back to the area and decided to try Conicelli in Springfield for a routine inspection to see if they would be a good long-term choice. Co just moved back to the area and decided to try Conicelli in Springfield for a routine inspection to see if they would be a good long-term choice. Conicelli blew it, big time. It took almost six hours from car dropoff to pickup, and I was charged way more than at other dealerships (Del and Carousel). The service manager told me the other two I have used over the past six years must have waived part of the fee, but since I didn't buy my car at Conicelli I would have to pay full price. Worse, my request to change the rear wiper led to a charge of almost $24 because they claimed the blade was not factory issued, when it was the original (the wiper has never been changed since I bought the car new in 2003). On average, I spend hundreds to thousands of dollars on annual maintenance based on mileage and age of my car, but I will be taking my business anywhere else rather than be charged over $100 for an inspection and wiper replacement. Avoid this place - save money by going to a dealership that treats all Toyota owners equally!!! More

Worst service ever!!! I came in to find out about purchasing the car I was leasing, however as Conicelli was no longer a Jeep dealership, I decided to go with a used vehicle from their lot in exchang purchasing the car I was leasing, however as Conicelli was no longer a Jeep dealership, I decided to go with a used vehicle from their lot in exchange to turning in my vehicle. The salesperson I dealt with, Nick Sheppard was very rude and abrasive lacking all knowledge about cars. Three other co-workers of his including the General Manager Dave have walked over to appologize for his behavior. The car was sold to me with stained seats and a promise that the detailing process would take care of it..which after all of the paperwork was completed did not happen. We did eventually get our seats cleaned, however not without a fight. In addition to all of the issues, lack of communication from the dealership's end, and frustration, they decided not to take in my leased vehicle (which was the part of our original agreement) and in turn that had cost me another $300 in dispositon fees. Their excuse was that "it would just be easier for us to do it since there's only one paymetn left". The sales person promised us $280.00 in oil changes to make up for the last lease payment, however the general manager (Dave Brown) indicated that they do not make those offers on used vehicles, and that we would receive gas vouchers instead. His exact words were "Don't worry, we'll take care of you". After that I never heard from him again. My husband had gotten in touch Dom Conicelli (owner) who assued him that he would get this resolved. He too never called us back. We finally heard back from the general manager Dave (after 2 weeks of voice mails to Dom Conicelli and speaking with the customer relations' rep)stating that he'll give us two gas fill ups and "that the conversation was over". Nice place to do business??? I think NOT! More