Conicelli Toyota of Springfield

TERRIBLE I receive free oil changes/maintenence for the duration of my Toyota lease from this business and after today I would rather make a service appointmen I receive free oil changes/maintenence for the duration of my Toyota lease from this business and after today I would rather make a service appointment somewhere else and PAY money out of my own pocket than step foot in this place again. They NEVER answered their phone or returned the messages I left to set up an appointment. I finally spoke with a service member by getting a hold of a woman from the PARTS department and demanding that she physically walk down to the service department and tell them to return my upwards of 10 calls. Then two days before my appointment they refused to honor my request to have my car vacuumed after my appointment. REALLY?! You won't perform a courtesy cleaning for a customer, let alone, an extremely frustrated customer?? The day of my appointment I receive a missed call from Concelli after I had dropped my car off. They left NO voicemail, so I had to go through another painstaking process of trying to get a hold of someone from the service department. Of course, the phone rang and rang and rang and rang... I had a person from the body shop walk down and retrieve someone who could speak with me. I was told by "Matt" that they had had a few extra minutes to vacuum my car; however, I had a few kids toys in my back seat so they actually could NOT vacuum it. Now, what is the point of telling me this?? When I go to pick up my car I vent my frustrations and "Brian" apologizes. He offers to vacuum the car in 10-15 minutes because I had to leave to go to work. I agree thinking the nightmare is over and I've finally reached a competent employee from the service department. I wait with my children in the waiting room and after 25 minutes I ask "Brian" if my car is done. He checks and says that they are doing a very thorough job and that the driver's side of the car is vacuumed and the other half will be finished in 10 minutes. I tell "Brian" I can't wait any longer and that I want my car and I don't care if it's halfway finished. He leaves to go retrieve it and is gone another 15 minutes! At this point I've been waiting a total of 40 minutes for a promised 10-15 minute vaccuum. Here's the best part- "Brian" pulls up with my car and the whole car is barely vacuumed with crumbs and leaves still all over. One half is NOT thoroughly vacuumed as he had claimed. He mumbles "Sorry I was helping him vaccuum." So the real story is that "Brian" is a liar and that my car sat for 25 minutes WITHOUT being touched and then once he realized this he lied and said it was taking so long because it was being "thoroughly" cleaned. Obviously, it took 15 minutes to bring my car out because he ran back there and hastily attempted to vacuum it and cover his butt. This place is an absolute joke. If they can lie about little things like this, I wonder what else they can be dishonest about! BEWARE and get you car serviced somewhere else far, far away! More

Great Service. Fermin is great person to work with. He listened to our concerns and took if it. Also Eli in finance was great also. He let us know about up coming Fermin is great person to work with. He listened to our concerns and took if it. Also Eli in finance was great also. He let us know about up coming financing that might help my daughter purchase a new car. More

Excellent service Great experience saleman Fermin made me feel confident that I was making a great purchase. I will be buying my next car from your establishment and al Great experience saleman Fermin made me feel confident that I was making a great purchase. I will be buying my next car from your establishment and also recommend my friends and family. More

I got what I was looking for without a haggle I was helped out by a friendly sales person who helped me get what I was looking for and found what I wanted right away and informed me of all availab I was helped out by a friendly sales person who helped me get what I was looking for and found what I wanted right away and informed me of all available extras and insurance plans. More

Best car buying experience ever! I had no idea I would end up buying a new car when I woke up Friday morning. Did preliminary investigation at another dealer with the thoughts of l I had no idea I would end up buying a new car when I woke up Friday morning. Did preliminary investigation at another dealer with the thoughts of leasing which I had never done. Wasn't sure about it so I went home to think. Contacted AAA for dealers in their car buying program and Conicelli was the closest. Within 5 minutes I had received a phone call (thanks Tammy!) and was in the showroom 30 minutes later. Worked with Eddie G. to purchase a new Corolla LE Premium and Eli worked the numbers so that I had a payment that worked for me. Dave Rivera (sales manager) - you and your team brought me back to Conicelli and made it the best car buying experience I ever had! Thanks again- love my new Corolla LE. Tina More

Great deal on a great car want to thank all involved at Conicelli Toyota Scion of Springfield, in completing the lease of my 2015 Toyota Venza & . The whole process went smooth want to thank all involved at Conicelli Toyota Scion of Springfield, in completing the lease of my 2015 Toyota Venza & . The whole process went smoothly & I was in & out in record time. Thanks to Bob Mosca & all the gang that made it possible!! More

Great Car Buying Experience I would like to thank Jay Johnson and Midge Savage for the outstanding service I received. They took the time to answer all of my questions about I would like to thank Jay Johnson and Midge Savage for the outstanding service I received. They took the time to answer all of my questions about the car I wanted, financing and features of the car. They we're down to earth and very professional. I am a happy owner of a 2012 Nissan Maxima. I would highly recommend them for any car purchase. More

new car purchase, location, and service. I started my application on Saturday March 7th went in on Wednesday March 11th test drove a 2015 Camry I loved it finalized it and was on my way home. I started my application on Saturday March 7th went in on Wednesday March 11th test drove a 2015 Camry I loved it finalized it and was on my way home. I worked with Dave Scott, Eddie, Kevin and Joe U. All of these guys are great people to see when you are purchasing your vehicle. More

great I know that my review is a couple of months old, but when you've had a sales Representative such as Eddy G.who relentlessly stands by your side when t I know that my review is a couple of months old, but when you've had a sales Representative such as Eddy G.who relentlessly stands by your side when the deal has been completed, you are compelled to let the dealership know how great of a person Eddy G is. He sold me my 2015 Camry and I'm loving it. He convinced me about a Toyota Camry and I am a very happy lady today. More

Maria and Steve were professionals all around!! As I mentioned, Maria and Steve were courteous, thorough, and honest! They made me feel that I mattered, from the momen I walked into the showroom. Ma As I mentioned, Maria and Steve were courteous, thorough, and honest! They made me feel that I mattered, from the momen I walked into the showroom. Maria took plenty of time with me during my buying decision. Both Maria and Steve explained everything very well, and with extraordinary patients. More