Conicelli Toyota of Springfield

This is the second vehicle purchased from Conicelli; both times dealing with Joe Hicks. He has been an excellent representative for the company: very professional; no pressure; easy to work with; quick to re times dealing with Joe Hicks. He has been an excellent representative for the company: very professional; no pressure; easy to work with; quick to respond and eager to provide customer satisfaction. Everyone else we have dealt with at the dealership, so far -- sales managers, finance folks, service dep't, etc. have also been stellar. More

We were sold a Prius by Joe U. He was extremely helpful going above and beyond was required of him. He was easy going and honest and did not exert any pressure at all. Once he realized we would not be rece going above and beyond was required of him. He was easy going and honest and did not exert any pressure at all. Once he realized we would not be receiving the college graduate discount (as it is not available with the Prius) he made sure to lower our monthly payments by working with his manager to give us a higher trade in value on our car. Joe had an excellent knowledge of all the cars we looked at and was also able to help us when we discussed cars other than Toyota, by providing comparison ratings for both vehicles. After purchasing the vehicle we were given his cell phone number and told to call any time we needed help or had a question. We never expected that kind of follow up service! If for some reason we needed to buy another car I would make sure we returned to Conicelli's and would specifically ask for Joe to help us again. More

Not only was the deal EASY to do - the customer service was outstanding. Every single person in that dealership was as nice as can be. I have never been to a dealership where I was almost sad to leave wi was outstanding. Every single person in that dealership was as nice as can be. I have never been to a dealership where I was almost sad to leave with my 2nd car purchase in 2 weeks. Why was I sad? I knew that I wouldn't see them any longer or at least until my first service date. Joe U was fantastic! I received text updates, phone calls and all of the information I could possibly want. I didn't feel pressured or pushed into anything and it was all up to me what I wanted to do. We didn't have to haggle with price or trade in value - it was given to us in the fairest way possible. There was no 'get up and leave' nonsense - it was what it was. I felt like they were giving us the best they could and why should I argue? Everyone was straight forward, honest and super friendly. It was a fantastic experience and I think everyone should go there to buy their car!!! More

My wife and I were looking for a Sienna. We found a couple that we liked but Conicelli was the cheapest and the easiest to work with. From the point of going on line where I actually IM'd with a helpf couple that we liked but Conicelli was the cheapest and the easiest to work with. From the point of going on line where I actually IM'd with a helpful staff person to the point of driving off the lot everything was top notch and seamless. We were in and out in no time. No haggles or hidden charges-friendly and helpful staff and a great vehicle. Great place to buy a car! I will buy my next car from them too. More

I had my car in for a brake cap recall. After leaving the dealership I discovered that my brake petal was going down to the floor. It was very difficult to stop the vehicle. I had to bring the car back the dealership I discovered that my brake petal was going down to the floor. It was very difficult to stop the vehicle. I had to bring the car back and have it corrected. Joe Reilly was very helpful and my car was corrected quickly. This is my first experience with a problem. In the past I take my car in and the work is completed correctly. I will return for service but I hope this doesn't happen again because it is dangerous and inconvenient. Thank you. More

The service is very professional and service people curtious and prompts. Ms. Randell treats her customers as valued customers and very accommodating and professional in her dealings. I have already r curtious and prompts. Ms. Randell treats her customers as valued customers and very accommodating and professional in her dealings. I have already recommended my friends to this dealership for their after sales service. More

Great Service, good Communication and Friendly people. I had a problem with my brakes making a loud screaching noise. They told me to bring it in, that same day. The price they quoted to fix the problem w had a problem with my brakes making a loud screaching noise. They told me to bring it in, that same day. The price they quoted to fix the problem was the same at Cashier. I got a follow up phone call the next day and no NOISE. Thanks ! More

Sean Wilkinson and Anthony Nickle were friendly, responsive, and helpful during my vehicle purchase. Response time between internet request and a vehicle quote in my inbox was less than one hour. Pr responsive, and helpful during my vehicle purchase. Response time between internet request and a vehicle quote in my inbox was less than one hour. Price negotiation was very cordial and with very little sales pressure. Highly recommended to anyone in the market for a Toyota/Scion. More

Joel was a great salesman. Everything was perfect with the sale and no games or suprises. If you are going to this dealership see Joel. This is my 3rd time dealing with Joel and again everything was gre the sale and no games or suprises. If you are going to this dealership see Joel. This is my 3rd time dealing with Joel and again everything was great. Car was ready and I was out the door in less then 1 hour with a great car and a great deal More

I came to Conicelli Toyota in Springfield to purchase a new car for myself. The salesman, Sean who worked with me did everything he could to get me in a car that I wanted with a price I could afford. He wa new car for myself. The salesman, Sean who worked with me did everything he could to get me in a car that I wanted with a price I could afford. He was very friendly and helpful and devoted his time focusing on me. He was a great listener and did not try to push me into something I did not want. Sean took the time and really understood where I was coming from and what I wanted. I will recommend anyone I know to come to Conicelli in Springfield and to definatley go see Sean! He is a great salesman and a good asset to the Conicelli team. More