Conicelli Hyundai - Service Center

Had a serous problem with me Elantra. Did not have an appointment. A salesman escorted me to service. I was greeted by Rachel Richman. She had a handful of work in front of her, but she i Did not have an appointment. A salesman escorted me to service. I was greeted by Rachel Richman. She had a handful of work in front of her, but she immediately turned her attention towards me. She then proceeded to explain the potential of the problem. I was seated waiting for the assume that. She came in a throughly explained my options. This was done in a very pleasant manor and made me feel like she was concerned about my satisfaction. She displayed all the traits a customer expects when one is dealing with an issue. Rachel is textbook. More

HELLO ALL, KHG HERE. GOT SCREW IN MY TIRE AND HAVE TIRE PKG. 9-22-2022 CALLED CONICELLI SERV GOT APPT FOR 10-04-2022 BUT DID NOT HOLD TILL THEN. 9-27-2022 TOOK WHEEL/TIRE GOT SCREW IN MY TIRE AND HAVE TIRE PKG. 9-22-2022 CALLED CONICELLI SERV GOT APPT FOR 10-04-2022 BUT DID NOT HOLD TILL THEN. 9-27-2022 TOOK WHEEL/TIRE OFF VEH, PUT SPARE TIRE ON AND DROPPED OFF AT CONICELLI SERV. EXPRESS WITH PATRICK BAKER. HE TOOK GREAT CARE OF ME BY TAKING WHEEL/TIRE AND SHEDULING ME IN. ALL PLUGGED READY 9-28-2022. PICKED UP 9-29-2022. ALL GOOD AND HOLDING AIR. SEE YOU ALL SOON FOR WINTER SERV. BATTARY xx, PRICING NEW TIRES SINCE NEARING 2/32NDS. WILL CHECK ON CREDIT FOR TREAD DEAPTH VS MILEAGE WARRANTY BY MNFCR OFFERED/DLRSHP TIRE PKG. THANK YOU FOR THE SERV. COUPONS THAT HELP LOWER THE SERV. COST TO KEEP UP MY 18 TUSCON RUNNING AS IT SHOULD - RELIABLY. BUY 4 TIRES GET ONE FREE/$1.00. SEE YOU ALL SOON, BE WELL AND ENJOY!! THANK YOU, KHG More

I booked the scheduled interval maintenance for my specific cars mileage on their website a month in advance. On the day of service the Service Manager said they can only do an oil change and not the specific cars mileage on their website a month in advance. On the day of service the Service Manager said they can only do an oil change and not the proper maintenance that’s listed on their website and the owner’s manual of my car. He then attempted to sell me a windshield treatment as if it was more important than the preventative maintenance… This is the 2nd time this has happened. Also found several dirt smudges on the hood. Not sure if they are short staffed and/or inexperienced but I will not be coming back to Conicelli More

The experience for the purchase was great, but that's where it ended. Trying to contact someone for service is impossible. I've called repeatedly trying to get a person on the phone so I can get my rims where it ended. Trying to contact someone for service is impossible. I've called repeatedly trying to get a person on the phone so I can get my rims fixed. I bought the wheel insurance from them, but I can't use it because they won't call me back. The last time I made an appointment I was told I would have to come back on a Thursday and leave the car for at least the day. I was hoping to get my regular service done at the same time, but again, they don't call me back and it's been over a week since I've left message and wrote them through the Hyundai app. Not sure what's going on, but I'm at their mercy, so I guess I'll have to play by their rules. I'll update if I ever get a call back. More

Hello all, Keith Glass here. I was just in for a 30,000 mi service on my '18 Tuscon SE awd at Conicelli Hyundai and worked with serv. person PJ. All went well as was able to use I was just in for a 30,000 mi service on my '18 Tuscon SE awd at Conicelli Hyundai and worked with serv. person PJ. All went well as was able to use service coupons towards the normal service charge price. I handle the filters, gas additive and they worked with me. They did all the inspections and the rest as well as my request to check brakes. As had sounds of squeal and grinding but all ok. I dropped off veh. but got call back with in 2 hrs and I could have waited. also requested my depth of tread on tires and brake pads depth. I spoke with Pat McGarry - Serv. mngr. and said hello who I have also e-mailed in the past. Thank you very much and have a great Memorial holiday long w/e and remembering any and all. KHG More

After months of trying to get warrantied service to fix paint problems on my special edition Ironman Kona, I finally got my car back and it is BROKEN. Never mind the fact that you returned the car with zer paint problems on my special edition Ironman Kona, I finally got my car back and it is BROKEN. Never mind the fact that you returned the car with zero gas in it and didn't bother washing it. The front passenger door lock now only works manually. Maybe that has something to do with the multiple panic alarms I received while my car was in Conicelli's hands? Who knows? Any communication I've gotten through this 3+ month odyssey has only been as a result of me following up on promised-but-never-made return calls. The only reason I will ever deal with Conicelli again is for the warranty service I have through the dealership and not through Hyundai. ZERO STARS. More

First time working with Conicelli. Very impressed by the excellent customer service provided by Yusef Johnson and the entire staff. Also, first time with a lease. They worked with me to fit me into the be excellent customer service provided by Yusef Johnson and the entire staff. Also, first time with a lease. They worked with me to fit me into the best deal for me! More

I’ve had the worst experience here. I came with a issue that wasn’t resolved and had to comeback only to be charged more money for the same thing that I already paid for, highway robbery. I recommend every that wasn’t resolved and had to comeback only to be charged more money for the same thing that I already paid for, highway robbery. I recommend everyone getting a second opinion after these ppl. More