Conicelli Hyundai - Service Center

Terrible service center. Made an appointment for an inspection and an oil consumption test that was started at another Hyundai dealer (a Hyundai engine had an issue out of st Made an appointment for an inspection and an oil consumption test that was started at another Hyundai dealer (a Hyundai engine had an issue out of state, surprising). They said no problem. As the appointment approached, we need to replace the front engine splash shield. Again told no problem. Then the problems started. They called back and said I needed to prepay for the part. Called back to give them the credit card and they said since it was after 2p (it was 2:03p) they wouldn't have the part in time. Ok, rescheduled for the following day at 11. Oh, but they can't do the oil consumption test that they already scheduled. It has to start at their dealer although the other deal and first scheduler told me they could do it. Get an email reminder for my appointment at 10a. Call, because can't make 10a. Tell me no new appointment can be made for 4 weeks. On Friday, they had three available appointments on Tuesday but on Saturday nothing for 4 weeks. I explain the problem and am told that a service manager will call me back. No call back. I call them again Monday morning. They tell me it is my fault, they don't understand who would have ordered the part because "I am giving them too much information" and that no one actually ordered the part. So even if I made the appointment the car wouldn't get repaired. The person I spoke to about the part told me the scheduler would loop back and confirm the part order. But this scheduler says it is my fault and I needed to speak to the parts department directly despite being told the opposite by the other two Conicelli employees. The scheduler blamed this on me. Horrible customer service, was lied to multiple times by different people. More

Great service because of a great staff. Ms. Zummo and her partner made a complicated service visit a whole lot easier. They went the extra mile to accommodate us and make our day a lot easi Ms. Zummo and her partner made a complicated service visit a whole lot easier. They went the extra mile to accommodate us and make our day a lot easier. Great people. More

Didn't buy my car from this dealer but I can confirm that their service department is a nightmare to deal with...at least from my personal experience. I have a 2021 Kona and the engine went at 27k. Since the their service department is a nightmare to deal with...at least from my personal experience. I have a 2021 Kona and the engine went at 27k. Since they are the closest dealer, Hyundai told me that it needs to be towed there. On Tuesday evening, spoke to a someone from the dealer who informed me that their earliest appointment would be May 9th, over a month away. It's already stressful enough having your engine fall apart on your two year old car at 27k miles, but to then be told that they won't even LOOK at it for over a month is insane. Who care about that stupid 100k mile warranty if you're without a car for a couple months. Employee told me he was going to speak to his manager about getting an earlier appointment. He told me that I would hear back from his manager that day or first thing the following morning. Next day comes, no contact. Fast forward to today and I get a call/voicemail from an employee who said, "I was told to call you back because something's wrong with your car, our soonest appointment is May 9th...". Apparently, there's some serious disconnect with communication between their employees. I tried one more time, woman answered and told me that they aren't taking any "big jobs" until after May 9th. If I needed an oil change, they would get me in sooner but for anything like this, I would need to wait and basically be without a car for months, which is crazy. She then clarified if I bought my car from them, which I didn't, and told me to contact the dealer than I bought the car from. So basically...you'll get treated like a second-rate customer if you did not purchase your vehicle directly from them. This experience really made me NEVER want to purchase a vehicle from them in the future. Thanks Conicelli for the let down and unprofessionalism. I'm not sure if I can still recommend Hyundai (I'll have to see what happens with my car), but if you're going to buy a Hyundai, I'd recommend doing it at one of the other dozen dealerships in the Philadelphia area. More

Worst experience from a dealership I've ever encountered. This being my fourth year as a lessee with Hyundai, this whole ordeal has deterred me from purchasing or recommending Hyundai ever again. Two years w This being my fourth year as a lessee with Hyundai, this whole ordeal has deterred me from purchasing or recommending Hyundai ever again. Two years with Hyundai in Abington was a great experience which led me to stay with Hyundai. But after dealing with Conicelli Hyundai, I would not refer them at all due to the unprofessionalism and a brash display of lack of empathy for paying customers. The service work was done in a timely manner. Joseph Sergi was not helpful whatsoever from beginning to end. He showed a lack of concern and understanding until there was something they needed in return which in this case was the loaner vehicle. Upon my vehicle being towed to their shop, which I was told twice on the phone by service reps that no loaners were available. Until I expressed my disdain online, a loaner magically became available the same day. In addition, my car was damaged either in route or in possession of the dealership. There were lower front and middle fender damages to the body and undercarriage. After several attempts via my insurance company, I was left with a damaged vehicle. After an extensive investigation henceforth proving the dealership was responsible for the damages, I was immediately written off stating it was the tow company's fault. This review consisted of requests for photos and video footage of activity on their premises, in which I was initially told was against company policy to release photos and that I was to return the loaner immediately. I eventually received surveillance footage after a grueling duration of time only after refusing to not return the loaner prior to the agreed return date. My insurance rep stated that it was conveyed to him that it would cost $300.00 to release photos to the insurance company, leaving me stuck with an estimate of a thousand dollars plus in body damage. The tow company had also provided photo documentation of my vehicle with no damage prior to and after delivery. However, the company I pay hundreds of dollars to monthly for one of their vehicles were absolutely of no help. Never before have I witnessed such a lack of accountability and customer support from a dealership, especially owning a car still under it's original warranty. This entire experience with Conicelli Hyundai was an absolute disappointment costing me valuable time, unnecessary stress and hundreds in rental fees and insurance deductibles. The only reason I provided two stars was the fact the service manager Pat McGarry had stepped in to arbitrate some of the issues, otherwise the ball was dropped in this instance. More

Typical dealership story. .once you sign the dotted line you are no longer a priority. Very slow service even with appointments, they never let you know when your vehicle is fi .once you sign the dotted line you are no longer a priority. Very slow service even with appointments, they never let you know when your vehicle is finished you have to follow up yourself. To actually get an appointment is a minimum two to three weeks waiting period. Definitely will not be getting another vehicle from this location. More

Had a serous problem with me Elantra. Did not have an appointment. A salesman escorted me to service. I was greeted by Rachel Richman. She had a handful of work in front of her, but she i Did not have an appointment. A salesman escorted me to service. I was greeted by Rachel Richman. She had a handful of work in front of her, but she immediately turned her attention towards me. She then proceeded to explain the potential of the problem. I was seated waiting for the assume that. She came in a throughly explained my options. This was done in a very pleasant manor and made me feel like she was concerned about my satisfaction. She displayed all the traits a customer expects when one is dealing with an issue. Rachel is textbook. More

HELLO ALL, KHG HERE. GOT SCREW IN MY TIRE AND HAVE TIRE PKG. 9-22-2022 CALLED CONICELLI SERV GOT APPT FOR 10-04-2022 BUT DID NOT HOLD TILL THEN. 9-27-2022 TOOK WHEEL/TIRE GOT SCREW IN MY TIRE AND HAVE TIRE PKG. 9-22-2022 CALLED CONICELLI SERV GOT APPT FOR 10-04-2022 BUT DID NOT HOLD TILL THEN. 9-27-2022 TOOK WHEEL/TIRE OFF VEH, PUT SPARE TIRE ON AND DROPPED OFF AT CONICELLI SERV. EXPRESS WITH PATRICK BAKER. HE TOOK GREAT CARE OF ME BY TAKING WHEEL/TIRE AND SHEDULING ME IN. ALL PLUGGED READY 9-28-2022. PICKED UP 9-29-2022. ALL GOOD AND HOLDING AIR. SEE YOU ALL SOON FOR WINTER SERV. BATTARY xx, PRICING NEW TIRES SINCE NEARING 2/32NDS. WILL CHECK ON CREDIT FOR TREAD DEAPTH VS MILEAGE WARRANTY BY MNFCR OFFERED/DLRSHP TIRE PKG. THANK YOU FOR THE SERV. COUPONS THAT HELP LOWER THE SERV. COST TO KEEP UP MY 18 TUSCON RUNNING AS IT SHOULD - RELIABLY. BUY 4 TIRES GET ONE FREE/$1.00. SEE YOU ALL SOON, BE WELL AND ENJOY!! THANK YOU, KHG More

I booked the scheduled interval maintenance for my specific cars mileage on their website a month in advance. On the day of service the Service Manager said they can only do an oil change and not the specific cars mileage on their website a month in advance. On the day of service the Service Manager said they can only do an oil change and not the proper maintenance that’s listed on their website and the owner’s manual of my car. He then attempted to sell me a windshield treatment as if it was more important than the preventative maintenance… This is the 2nd time this has happened. Also found several dirt smudges on the hood. Not sure if they are short staffed and/or inexperienced but I will not be coming back to Conicelli More

The experience for the purchase was great, but that's where it ended. Trying to contact someone for service is impossible. I've called repeatedly trying to get a person on the phone so I can get my rims where it ended. Trying to contact someone for service is impossible. I've called repeatedly trying to get a person on the phone so I can get my rims fixed. I bought the wheel insurance from them, but I can't use it because they won't call me back. The last time I made an appointment I was told I would have to come back on a Thursday and leave the car for at least the day. I was hoping to get my regular service done at the same time, but again, they don't call me back and it's been over a week since I've left message and wrote them through the Hyundai app. Not sure what's going on, but I'm at their mercy, so I guess I'll have to play by their rules. I'll update if I ever get a call back. More

Hello all, Keith Glass here. I was just in for a 30,000 mi service on my '18 Tuscon SE awd at Conicelli Hyundai and worked with serv. person PJ. All went well as was able to use I was just in for a 30,000 mi service on my '18 Tuscon SE awd at Conicelli Hyundai and worked with serv. person PJ. All went well as was able to use service coupons towards the normal service charge price. I handle the filters, gas additive and they worked with me. They did all the inspections and the rest as well as my request to check brakes. As had sounds of squeal and grinding but all ok. I dropped off veh. but got call back with in 2 hrs and I could have waited. also requested my depth of tread on tires and brake pads depth. I spoke with Pat McGarry - Serv. mngr. and said hello who I have also e-mailed in the past. Thank you very much and have a great Memorial holiday long w/e and remembering any and all. KHG More