Conicelli Hyundai

My experience with Conicelli is probably as bad as it gets. I guess I will give you a start to finish run down to give a full understanding of how poorly this dealer treats consumers. If you just want th gets. I guess I will give you a start to finish run down to give a full understanding of how poorly this dealer treats consumers. If you just want the bottom line, well it is that this dealership will pull every bad practice you can think of that give a bad name to the industry. I first started contact with the dealership via their website where I spoke with Denise Kubicki. I explained that I was looking for a 2012 Hyundai Elentra Limited with the technology package. I explained I was only interested in the color blue and asked if they had it in stock. After placing me on hold in chat for 2 minutes she told me that they did have the car in stock but I should come in quickly before someone else buys it, she also offered to take a $500 deposit on the car. When I advised I'd need a quote in writing before I could consider this, she put me on hold again, this time for 5 minutes while she spoke to a manager. She then told me she could send me a "generic quote" because they can’t negotiate price through the internet. I waited 10 minutes, no quote. I was then told I had to logout of chat so she can send the quote. I received a quote of exact MSRP. I emailed back to setup an appointment for a few days later but declined the deposit option since there was no price negotiating done online. When I arrived at the dealership for my pre-scheduled appointment with Jason Rin, the first question he had was what kind of car was I interested in. I was confused since I was there for an appointment to test drive and negotiate price on a Blue 2012 Elantra Limited with tech package. When I said that his immediate response was "Oh, I’m sorry we sold that car earlier today." I was disappointed but it happens, I thanked him for his time and explained I wasn't interested in looking at a different car. He immediately asked me to wait while he checks with his manager to ensure he had the correct information (manager was Oliver Woolfolk). He returned happily with a little tag with the car info and the exact stock # of the car I came in about. He explained he was mistaken and the car was not sold, it was inbound to i9nventory and has not yet arrived at the dealership. It should arrive in few days but he could not give an exact date. I found this suspicious since that meant either the internet rep was providing inaccurate information, or he was, or his manager. Anyway I decided to continue and test drive anh Elantra that was same trim and options but in bronze, then we could talk price on the blue one. Test drive went great and I told him I was interested, he would not talk price till having my trade in valuation done first (red flag), the valuation was ridiculously low of course, it was $2100 less than what I was offered by another dealer and $3500 less than Napa trade in. I refused of course. He shuttled between me and the manager several times, with the manager going out to look at the car again, walking right past me each time ignoring me. They raised their trade in offer by $1700 falling a bit short, but I wanted the car so I said lets talk price on the Elantra, then I was told that the MSRP price was not negotiable. I said that was ridiculous, and I showed him a quote I had on the exact same car in a different color for $989 less than MSRP from another dealer in the area. He again for what had to be the sixth time went back to his manager. He returned saying that the quote was for the same car but it was for what that dealer had in stock, and that dealer does not have one in blue, for the blue one Id have to pay MSRP. I reminded him he doesn’t technically have a blue one either on the lot. I declined and said I’d keep looking, he said he would get his manager so we could speak with him directly. I agreed but told him I was stepping out for a cigarette. He came out moments later and thanked us for coming, obviously indicating we were not good enough to speak to the almighty Oliver Woolfolk. In conclusion, we were there about 2.5 hours, test driver was about 30 min (both my fiancé and I test drive the car). Out of the remaining 2 hours more than half the time was spent waiting for him to get his managers permission for something or the other. The manager had lots of opportunities to speak with me directly even walking past me twice during the trade in valuation. Instead he decided to ignore me. I guess making a purchase of in excess of $23,000 is not worthy of his time. (Not like the place was busy either). After this fiasco, even though the Elantra is a beautiful car to drive, I can’t trust purchasing one when the dealership acts this shady. Shady Practices Summary: (I might of missed some, I’m not an expert at being shady, these are just the obvious ones) 1- Tried to take deposit on car they didn’t have stating they had it on lot? 2- Bait and switch when I arrived 3- When bait and switch failed continued story with “car is coming in some day soon” 4- Attempted to undervalue trade in by over $2000 from offer from other dealer 5- When trade in undervalue failed, inflated purchase price to counterbalance. 6- Refused to provide any quotes or valuations in writing outside of MSRP purchase price, would not provide trade in info in writing. My fiancé and I plan on educating our family, friends and clients on the practices of this dealership so they do not waste time or money. I figured in writing this review I’d do the same for anyone else who looks into the dealership. More

You know the old saying “you can’t get a second chance to make a first impression”? My wife and I have been looking for a 2012 Elantra Limited and have been contacted by many dealers via e-mail and phone cal make a first impression”? My wife and I have been looking for a 2012 Elantra Limited and have been contacted by many dealers via e-mail and phone calls. I called and left a message for one of the contacts on the e-mail, David Scott. After some time and no call back my wife informed me of another contact on the e-mail, Margaret Shepard. I called and left a message for Margaret. After no call back from either person, I called the next morning and Margaret answered. I told her my name and that I had called yesterday and left a message. She asked for my phone number and then put me on hold…after 5 minutes on hold I hung up. You would think that salespeople would be stumbling over themselves to talk to a very viable lead. More

I bought a brand new Hyundai Elantra in 2003 at the dealership in Norristown PA. This location closed and was moved/renamed Conicelli Hyundai in Conshohocken shortly thereafter. Now, I was told in orde dealership in Norristown PA. This location closed and was moved/renamed Conicelli Hyundai in Conshohocken shortly thereafter. Now, I was told in order to keep the 10 year/100,000 mile warranty, I would have to take my vehicle to Hyundai for ALL services, including oil changes. I stopped taking it to Hyundai in 2008. One time, I took my car in to Conicelli Hyundai for the Emission and Inspection and was told I needed new breaks. Well, usually after you get new breaks, when you press down on the break pedal, there's more tension and the car stops rather quickly. I've had breaks replaced before many times in different cars and that's always been the case. Well, it wasn't the case this time. When I pressed down on the break pedal, it felt no different than before the breaks were replaced. So when I got home, I immediately called and asked to speak with someone in service and I was told that I would feel the tension start to develop in the break pedal after a week or so. I've never heard of this. I began to feel that Conicelli didn't replace my breaks but charged me for doing so. When I would bring it in for an oil change and they were supposed to rotate my tires, I put hidden stickers on two of my tires to make sure the tires were getting rotated- and sure enough- after I paid and walked outside, the stickers I had placed on my tires were still on the same tire either front left or back right- which proved they didn't rotate my tires. Just this year, I needed my radiator in my Hyundai replaced and I called Conicelli Hyundai to ask if they had the part for my model and if they could fix it on Saturday. I was told they only do Emission and Inspection and oil changes on Saturdays. I've never heard of this before from any other dealership. People work during the week and this is very inconvenient for many car owners. This year, I decided to get rid of my Elantra and I decided it was best to not buy another Hyundai and not deal with Conicelli. More